Top 6 it support manager Jobs in orlando fl

Network Operations Center Supervisor - Overnight
Summit Broadband —Orlando, FL
- $60,000 - $70,000 a year
- Overnight shift
- Bachelor of Science
- Mid-level
- 8 years
Technical Support Manager I
Mitsubishi Power Americas, Inc. —Orlando, FL
- 7 years
- Schematics
- Word processing
- Paid training
- Paid holidays
Project Leader (IT Service Management Specialist) - Intermediate
Tech Army —Ocoee, FL
- Full-time
- Computer Science
- 5 years
- Mid-level
Quick Apply
2d
Delivery Consultant, Workday TECH Extend Lead
Deloitte —Lake Mary, FL
- Full-time
- Hybrid work
- Mid-level
- Office
- Residential
1d
Vice President, Application Support Manager
The Bank of New York Mellon Corporation —Lake Mary, FL
- Full-time
- 6 years
- Computer Science
- SQL
1d

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IT Specialist / Support Engineer
Woundtech —Orlando, FL
Communicate clearly with technical and non-technical stakeholders regarding issues, timelines, and resolutions. Intune or equivalent endpoint management tools.
$60,000 - $65,000 a year
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6d
Technical Support Engineer
西安诺瓦星云科技股份有限公司 —Orlando, FL
Provide technical support and consultation to customers. Visit customer sites for hands-on support. Experience with LED display control, video processing, or…
$50,000 - $70,000 a year
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Technical Operations Manager
DataField Technology Services —Columbus, OH
This role requires in-depth knowledge of a variety of project implementation practices and field concepts for information systems.
$36 - $44 an hour
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1d
Manager, Technical Services
Impact.com —Columbus, OH
Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in…
$110,000 - $135,000 a year

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Network Operations Center Supervisor - Overnight

Summit Broadband -
Orlando, FL

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Job Details

Full-time
$60,000 - $70,000 a year

Qualifications

Telecommunications network troubleshooting
Networking equipment (troubleshooting support)

Full Job Description

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Network Operations Center Supervisor - Overnight to join our Network Engineering Team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.

Job Title: Network Operations Center Supervisor - Overnight

Status: Full-Time/Exempt

Reports to: Sr. Director Network Operations Center

Location: Orlando, Florida

Position Summary: The Network Operations Center (NOC) Overnight Supervisor position plays an important role within Summit Broadband, it represents an experienced professional with strong leadership and technical skills. This position is critical to the team and will be the hands-on overnight leader for the 24x7 NOC that owns the state of the network, change management, service assurance, and customer experience. The NOC Overnight Supervisor is responsible for driving Change Management, NOC KPIs and Incident Management Processes. They are responsible for assisting and supporting NOC Techs with incidents, outage resolution, escalations, dispatches, shift management, reporting, and training. They will also play an instrumental role in driving process improvements.

Essential Job Functions:

Supervises staff of NOC professionals monitoring Summit Broadband Network on 24x7 basis
Exemplifies detailed understanding of Incident Management and Incident Commander responsibilities
Manages employee Personal Time Off and Emergency Leave to ensure Shift Coverage is maintained
Provides initial training to new employees before they are put on shift
Provides training as necessary when new Systems/Services are integrated into the network
Performs yearly certification of employees to confirm their competence to perform the tasks at hand
Develop Procedural Documentation for staff and provide recommended changes for documentation outside of their area of responsibility
Develop reports on staff workload and identify risks
Manages up and communicates with leadership
Writing/Reviewing RFOs
* All other duties as assigned.

Qualifications:

Knowledge of TCP/IP technology including IP addressing, subnet masking
Knowledge of troubleshooting network issues in both a LAN and large WAN environment
Knowledge of the Command Line interface for Juniper, Nokia, and Ciena
Knowledge of performing traceroutes, executing ping test, performing/evaluating data captures
Knowledge of Voice Communications systems and services specifically when routed over an IP infrastructure
Knowledge of Video delivery systems and IPTV
Knowledge of common test equipment and techniques to troubleshoot both Voice and Data communications
Basic knowledge of Linux distributions
Knowledge of all tools in the Microsoft Office Suite (including Word, Excel, Powerpoint, and Visio)
Existing supervisorial experience in a high-paced NOC environment
Knowledge of Meta Voice Switching platform
Holder of one or more network certifications CCNA, CCNP, JNCIA, etc. preferable

Knowledge, Skills, and Abilities: Word processing, Spreadsheets, Internet software, E-mail, Database software. Good communication and analytical skills. Good problem-solving skills.

Education and Experience: BS degree and/or 8-12 years of prior relevant experience

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to walk; sit; stoop, kneel, crouch, or crawl and talk or hear. The employee must be able to use hands and fingers to use tools and manipulate equipment. The employee is occasionally required to lift up to 50 pounds. Vision requirements include close vision, ability to adjust focus and to see colors.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summit Broadband, Inc. is an Equal Opportunity Employer. Summit Broadband participates in the E- Verify program.

Summit Broadband is a drug and tobacco free workplace.

Apply Now

Refine Your Search

it support manager jobs in orlando fl

Network Operations Center Supervisor - Overnight

Technical Support Manager I

Project Leader (IT Service Management Specialist) - Intermediate

Delivery Consultant, Workday TECH Extend Lead

Vice President, Application Support Manager

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