Atlantic Strings Violin Shop - Store Manager (Orlando, FL)
Salary: $45,000.00 to $60,000.00 per year (commissions included)
Benefits: Paid Time Off (PTO), Medical, Dental, Vision, Employee Discounts
About Us: Atlantic Strings Violin Shop is dedicated to helping musicians find the perfect instrument to achieve their musical goals. With three locations in Florida - Melbourne, Tampa, and Orlando - we are known for our exceptional customer service and high-quality string instruments. We are seeking an experienced Store Manager for our Orlando location.
Position Overview: As a Store Manager, you will lead a team of Sales Associates (Guides) in providing outstanding customer service and maintaining efficient store operations. Your responsibilities will include hiring and training staff, managing inventory, placing orders, and addressing customer inquiries and complaints.
Key Responsibilities:
Customer Service & Client Relations:
- Ensure exceptional customer service and maintain strong client relationships.
- Track and maintain weekly/monthly sales goals.
- Conduct outside sales to schools, universities, and clients.
- Target marketing of specials and promotions.
- Participate in and implement social media updates.
- Manage community events and involvement.
Employee Development:
- Create and implement employee development plans with quarterly and yearly reviews.
- Monitor, encourage, and develop employees.
Customer Service:
- Effectively manage customer relations and maintain lists of customer needs/requests.
- Respond quickly with options for instruments/items.
- Maintain school/university accounts and catalogs.
- Manage monthly specials, new items, and sale items.
Rental Account Management:
- Oversee rental accounts, ensuring accuracy and good standing.
- Maintain monthly billing reports and account reconciliation.
Inventory Control:
- Reconcile inventory quarterly and ensure the accuracy of counts.
- Keep SKUs and costs updated, maintaining minimum stock amounts.
- Manage seasonal inventory items.
Employee Scheduling & Time Management:
- Create and manage employee schedules.
- Handle day-off requests.
Additional Responsibilities:
- Open and close the store.
- Negotiate rates, fees, and purchases.
- Monitor and replenish supplies as needed.
- Participate in and support trade shows.
- Special projects as assigned.
Qualifications:
- Proven experience as a Store Manager or in a similar role.
- Strong leadership, team management, and team development skills.
- Excellent customer service and communication skills.
- Experience with inventory management and sales tracking.
- Ability to handle customer complaints and resolve issues.
- Knowledge of string instruments and the music industry is a plus.
- Knowledge of StoryBrand marketing is also a plus.
Application Process: Interested candidates are invited to apply through Indeed. Please submit your resume and a cover letter detailing your relevant experience and why you are a good fit for this position.
Join Atlantic Strings and contribute to our mission of supporting musicians in their journey to success!
Base Pay: $45,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What musical instrument do you play and for how long?
- Do you play actively in the community? If so, please explain.
Work Location: In person
