Top 18 Service desk analyst Jobs in Orlando Fl

Help Desk Specialist I – Tier 1
Chronos Operations, LLC —Orlando, FL
- Up to $17 an hour
- Weekends as needed
- Remote
- Windows
- High school diploma or GED
- Bachelor's degree
4d
Epic Products Analyst - Epic Grand Central
Orlando Health —Orlando, FL
- Full-time
- Remote
- Computer Science
- Mid-level
- High school diploma or GED
- Paid parental leave
- Loan repayment program
Delivery Analyst, Infrastructure Engineering Solutions - Tier 1 Help Desk
Deloitte —Lake Mary, FL
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
ACE Account Service Desk Specialist (Tier II – ASD)
Aretec Inc —Orlando, FL
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Help Desk Analyst
GrayRobinson, P.A. —Orlando, FL
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- 5 years
Analyst, Enterprise Service Desk
ABACUS —Orlando, FL
- On call
- Mid-level
- Associate's degree
- 2 years
Quick Apply
Senior IT Service Management ServiceNow Analyst
AdventHealth Information Technology —Altamonte Springs, FL
- $72,786.83 - $135,385.27 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid parental leave
- Disability insurance
Sr. Analyst, Enterprise Service Desk
ABACUS —Orlando, FL
- On call
- System design
- Mid-level
- SQL
Quick Apply
Epic Products Analyst, Lead - Healthy Planet
Orlando Health —Orlando, FL
- Full-time
- Remote
- Computer Science
- System design
- High school diploma or GED
Senior Endpoint Analyst (DEX)
CDM Smith —Orlando, FL
- $102,170 - $178,776 a year
- Hybrid work
- Background check
- Office
- Analysis skills
Epic Products Analyst, Lead - Healthy Planet
Bayfront Health —Orlando, FL
- Full-time
- Remote
- Computer Science
- System design
- High school diploma or GED
Epic Products Analyst, Lead - Healthy Planet
Baptist Health —Orlando, FL
- Full-time
- Remote
- Computer Science
- System design
- High school diploma or GED
IT Services Supervisor – Endpoint Management
WithumSmith+Brown —Orlando, FL
- $90,000 - $115,000 a year
- Full-time
- Computer science
- Computer Science
- 8 years
Quick Apply
Restaurant Systems Analyst/Programmer - Orlando Based
Red Lobster —Orlando, FL
- Weekends as needed
- Inventory management
- Mid-level
- Office
11d
SAP FICO IT Solution Expert
Siemens Energy —Orlando, FL
- Full-time
- 5 years
- Finance
- Bachelor's degree
- Paid holidays
- Health insurance
ERP Systems Analyst
Wiginton Corp —Sanford, FL
- $55,000 - $80,000 a year
- Full-time
- 5 years
- SharePoint
- Senior level
- Employee stock ownership plan
Quick Apply

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service desk analyst jobs near orlando fl

Help Desk Specialist I – Tier 1

Chronos Operations, LLC -
Orlando, FL

Apply Now

Job Details

Full-time
Up to $17 an hour
4 days ago

Qualifications

Customer communication
High school diploma or GED
Customer support

Full Job Description

Overview:

Help Desk Specialist I – Tier 1

Orlando, FL (Remote)

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chronos Operations, LLC is seeking a Help Desk Specialist I (Tier 1) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering first‑level technical support and customer service.

Responsibilities:

Serve as 24x7x365 centralized Point of Contact (POC) and Tier 1 customer support for either all CBP employees and contractors or Participating Government Agencies (PGA) and Trade (importers/exporters) via the external 866 number.
Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails.
Record all technology incidents/service requests in ServiceNow, documenting all actions performed and information required for next-level support.
Provide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity.
Perform password resets, account unlocks, and initial request intake adhering to security policies.
Provide first-level resolution using established troubleshooting methods and knowledge articles.
Escalate incidents to next-level support (internal CBP teams and third-party vendors) via ticket transfer and warm transfer of calls.
Monitor and communicate ticket status to internal or external customers.
Identify and escalate potential major incidents affecting multiple end users.
Participate in major incident bridge calls and communicate customer impact.
Handle Sensitive VIP customer contacts with timely, accurate escalation and follow-up.
Verify ACE portal accessibility after maintenance events.
Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
Support ACE-related inquiries from Trade and PGA customers, including trade facilitation, compliance, and enforcement.
Other duties as assigned.

Qualifications:

High school diploma or GED equivalent.
1+ year of IT Help Desk or Technical Customer Support experience.
Must be available to support rotating shifts; 24x7x365 coverage required.
U.S. Citizenship required; must pass CBP Background Investigation (BI).

Preferred Qualifications:

Bachelor’s degree in Business Administration, Information Technology, or related field preferred.
CompTIA A+ or similar IT certification.
HDI Customer Service Representative or Support Center Analyst certification.
Experience with ServiceNow ITSM platform.
Experience with VPN troubleshooting (Global Protect, Zscaler).
Experience with ACE (Automated Commercial Environment) system.
Experience supporting Trade/PGA customers.
Prior federal government or CBP help desk experience.
Experience with Amazon Connect or similar ACD system.

Knowledge, Skills and Abilities:

Working knowledge of Windows OS, Microsoft Office products, Active Directory, and basic networking.
Expertise in various tools like Microsoft Project, ServiceNow, and Amazon Connect.
Ability to manage multiple tickets, meet SLA commitments, and maintain accurate documentation.
Ability to identify and resolve IT issues quickly, following escalation protocol.
Ability to work with internal teams and other agencies to resolve cross-functional IT needs
Ability to support rotating shifts; 24x7x365 coverage required.
Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
Ability to analyze customer feedback and performance metrics to drive continuous improvement.
Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders.
Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership.
Strong written and verbal communication skills for technical documentation and stakeholder coordination.
Excellent communication, leadership, and project management skills.
Ability to work effectively in cross-functional teams and under senior analyst guidance.
Ability to meet minimum clearance requirements.
Ability to work nights, weekends, and holidays as required.
Ability to travel 10%.

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

Teleworking Permitted?: true Teleworking Details: **Must be within commuting distance to CBP location to handle equipment onboarding and offboarding, otherwise will be remote. Estimated Salary/Wage: Up to USD $17.00/Hr.

Apply Now

Refine Your Search

service desk analyst jobs in orlando fl

Help Desk Specialist I – Tier 1

Epic Products Analyst - Epic Grand Central

Delivery Analyst, Infrastructure Engineering Solutions - Tier 1 Help Desk

ACE Account Service Desk Specialist (Tier II – ASD)

Help Desk Analyst

Analyst, Enterprise Service Desk

Senior IT Service Management ServiceNow Analyst

Sr. Analyst, Enterprise Service Desk

Epic Products Analyst, Lead - Healthy Planet

Senior Endpoint Analyst (DEX)

Epic Products Analyst, Lead - Healthy Planet

Epic Products Analyst, Lead - Healthy Planet

IT Services Supervisor – Endpoint Management

Restaurant Systems Analyst/Programmer - Orlando Based

SAP FICO IT Solution Expert

ERP Systems Analyst

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