Top 195 Technical support Jobs in Orlando Fl

Customer Service Representative – Healthcare (Member Services Advocate) l Seasonal
Helpware —Orlando, FL
- $17 an hour
- Full-time
- Background check
- Microsoft Outlook
- Customer service
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative
Matthews International Corporation —Apopka, FL
- Overtime
- Microsoft Outlook
- Basic math
- Mid-level
13d
Software Support Specialist, Account Manager
MoveitPro Software —Longwood, FL
- $16 - $17 an hour
- Full-time
- No experience needed
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
12d
Information Technology Technician II
Florida Middle Bankruptcy Court —Orlando, FL
- $59,732 - $116,394 a year
- Mid-level
Technical Support Agent, L1
SIR solutions —Orlando, FL
- $20 - $22 an hour
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
4d
IT Help Desk Technician
Enterfusion —Orlando, FL
- $48,000 - $65,000 a year
- Full-time
- Azure
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply
IT Helpdesk Analyst
Acrisure Mortgage, LLC —Orlando, FL
- From $52,000 a year
- Weekends as needed
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
5d
IT Client Support Specialist I (TEMP)
University of Central Florida —Lake Nona, FL
- $20.29 - $24.86 an hour
- Full-time
- Mid-level
- High school diploma or GED
- University
- Paid time off
4d
IT Support Specialist
Florida Middle District Court —Orlando, FL
- $59,732 - $97,098 a year
- Microsoft Outlook
- Mid-level
- Office
Junior System Administrator & Helpdesk Technician
Empire Management Group, Inc. —Kissimmee, FL
- Computer science
- Computer Science
- Office
Quick Apply
Tier 1 Support Specialist
Full Sail University —Winter Park, FL
- Weekends as needed
- Computer literacy
- Office
- Windows
IT Service Desk Support Technician
Katmai —Orlando, FL
- $20.75 - $25.00 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- English
- AD&D insurance
- Paid holidays
Quick Apply
IT Support Specialist
Tavistock US —Orlando, FL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Support Engineer L1
Brenntag North America LLC —Orlando, FL
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health insurance
Quick Apply
Desktop Support Technician
Ascension Federal Services Inc. —Orlando, FL
- Computer literacy
- Mid-level
- Windows
Quick Apply
5d
Integration & IT Support Specialist
Bluedrop USA —Orlando, FL
- From $70,000 a year
- Full-time
- System design
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
MSP Technical Support
Pavion Corp. —Altamonte Springs, FL
- $45,000 - $55,000 a year
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
4d
Customer Rep - Call Center - Remote
Deposita™, An Allied Universal® Company —Orlando, FL
- $17 - $18 an hour
- Full-time
- Remote
- Spanish
- Computer science
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
9d
Data Center Support Technician
Atlantic.Net —Orlando, FL
- $18 - $23 an hour
- Weekends as needed
- Mid-level
- 1 year
Quick Apply
Clinical Service Desk-Helpdesk-REMOTE-US
NTT DATA —Orlando, FL
- $20 - $25 an hour
- Weekends as needed
- Remote
- Writing skills
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply

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Customer Service Representative – Healthcare (Member Services Advocate) l Seasonal

Helpware -
Orlando, FL

Quick Apply

Job Details

Full-time
$17 an hour

Benefits

Health insurance
Paid time off
Referral program

Qualifications

Computer operation
Microsoft Outlook
Phone communication
Customer service
Employee relationship building
Windows
High school diploma or GED
Desktop applications
Technical Proficiency
Client interaction via phone calls

Full Job Description

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Summary:

This position is dedicated to proactive member engagement through outbound outreach and inbound member support associated with member engagement campaigns. The Member Services Advocate provides education, guidance, and issue resolution while delivering a positive member experience that supports onboarding, engagement, and ongoing satisfaction. The role is responsible for managing member interactions across both outbound and inbound channels while meeting quality, compliance, and service expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Conduct proactive outbound member engagement activities, including welcome, onboarding, education, and other outreach campaigns designed to improve the member experience.
Educate members on their plan benefits, important coverage information, and key actions they may need to take, using approved scripts and educational resources.
Anticipate and address common questions and areas of confusion associated with Medicare enrollment, plan transitions, and member onboarding to promote understanding and confidence.
Deliver a compassionate, consultative member experience focused on reducing confusion, increasing satisfaction, and supporting a smooth transition into plan coverage.
Identify member needs during outreach and provide accurate guidance, education, and resolution, escalating issues when appropriate.
Respond to inbound member inquiries generated through member engagement activities, providing education, issue resolution, and exceptional customer service.
Accurately document member interactions and completed outreach activities in applicable systems while meeting quality, compliance, and productivity expectations.
Participate in specialized training and demonstrate proficiency in member engagement workflows, Medicare knowledge, and campaign-specific processes.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required.
An associate degree is a plus, with preference given to candidates who have completed coursework or earned a degree in a healthcare-related field.
Minimum of one (1) year of experience in a high-volume customer service contact center environment, preferably within healthcare, insurance, financial services, government programs, or other regulated industries.
Experience serving or supporting senior citizens is a plus.
Above average computer skill is required, including the ability to work in a Windows environment and multitask within multiple software programs simultaneously.

OTHER DUTIES AND RESPONSIBILITIES:

Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company.
Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company.
Responsible for performing other duties and responsibilities as required.

Knowledge, Skills, and Abilities:

Ability to multi-task effectively with strong attention to detail when documenting customers' reasons for calling
Excellent written communication skills. Ability to write routine reports and correspondence.
Excellent problem-solving abilities
Must love customer service with excellent listening skills, demonstrate empathy and the ability to educate customers.
Ability to de-escalate matters in a calm and professional manner.
Comfortable with technology and navigating numerous systems simultaneously
Requires technical skills
Assess own strengths and weaknesses, pursue training and development opportunities, strive to continuously build knowledge and skills, and share expertise with others.
Unwavering dedication to serving a customer that has complex needs
Must have an energetic phone presence - professional etiquette over the phone, through written and face to face communication
Self-motivated, confident, reliable and commitment to customer satisfaction
Adherence to following internal policy.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to interact professionally and maintain effective working relationships with superiors, coworkers, customers, and others; work well in a group problem solving situation, and use reason even when dealing with emotional topics.
Ability to break down complicated information into simple messages for the caller
Ability to communicate well orally and in writing in the English language.
Ability to work efficiently in stressful environment with many interruptions

Computer Equipment and Software Requirements:

This position requires the ability to work with a computer in a Windows environment.
Must possess familiarity with office software including Word, Excel, and Outlook.

Work Environment: This position is performed in a standard office environment. The role requires employees to perform sedentary work for extended periods, including frequent sitting and the regular use of hands to operate office equipment, handle materials, and perform keyboarding tasks. Employees may occasionally be required to stand, walk, and reach with hands and arms. The position also requires effective verbal communication and the ability to hear and exchange information in person and by telephone or other communication devices. Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus as needed to perform essential job functions.

DISCLAIMER:

This job description describes the typical duties and responsibilities associated with the identified job. It does not include all duties and responsibilities of the position. The listing of the duties and responsibilities are not necessarily in the order of their relative importance.

Pay: $17.00 per hour

Benefits:

Health insurance
Paid time off
Referral program

Application Question(s):

Are you within an hour commute distance within Orlando, FL? This is an onsite position.
This is a seasonal account that would last 3-4 months, with the opportunity to transition to regular depending on performance. Are you okay with seasonal for now?
Can you start on August 27?
The salary is fixed at 17 USD per hour. Are you fine with this?

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in orlando fl

Customer Service Representative – Healthcare (Member Services Advocate) l Seasonal

Customer Service Representative

Software Support Specialist, Account Manager

Information Technology Technician II

Technical Support Agent, L1

IT Help Desk Technician

IT Helpdesk Analyst

IT Client Support Specialist I (TEMP)

IT Support Specialist

Junior System Administrator & Helpdesk Technician

Tier 1 Support Specialist

IT Service Desk Support Technician

IT Support Specialist

IT Support Engineer L1

Desktop Support Technician

Integration & IT Support Specialist

MSP Technical Support

Customer Rep - Call Center - Remote

Data Center Support Technician

Clinical Service Desk-Helpdesk-REMOTE-US

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