Top 7 Voice engineer Jobs in Orlando Fl

Application Support Engineer - Level 3
Andor Health —Orlando, FL
- $60,000 - $80,000 a year
- Full-time
- Azure
- Windows
- SQL
- Health insurance
- Dental insurance
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14d
Network OSS Engineer
Summit Broadband —Orlando, FL
- Full-time
- Google Workspace
- Bachelor of Science
- System design
10h

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Lead Network Engineer
Volusia County School District —DeLand, FL
Possess a valid Florida Driver’s License; if a holder of any other valid US state-issued Driver’s License, agree to acquire a.
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Associate Enterprise IT Security Engineer, Technology and Digital, FT,09A-5:30P
Baptist Health South Florida —Florida
The Associate Enterprise Security Engineer plan, deploy, implement, monitor and enhance the utilization of best in class security tools and controls that…
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Senior Voice Engineer
AEP Service Corporation —Gahanna, OH
Bachelor's degree in computer science, engineering, or related technical field is required. Knowledge of network performance monitoring, packet analysis, and…
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Network Engineer - NAO
E2 Optics —Columbus, OH
Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation. Competence with testing tools and procedures for voice and data circuits.
$90,000 - $110,000 a year
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Application Support Engineer - Level 3

Andor Health
Orlando, FL

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Job Details

Full-time
$60,000 - $80,000 a year
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Application Integration
Managing technical support teams
Customer communication
Systems integration
Data visualization software proficiency
Data Integration (Data management)
Azure
Defect resolution root cause analysis
Data analysis reporting
Requirements specification
Requirements design
Team supervision
Managing teams in a customer support role
IT system monitoring
Customer satisfaction tracking
Team scheduling
Incident Escalation
Advocacy
Crisis management (risk management strategy)
User training (technical support)
Trend analysis
Collaboration with product development teams
Business intelligence tools
IT experience within healthcare
Cloud service support
Incident management operations support
Requirements analysis
Log analysis tools
Mentoring
Instructor-led training (training delivery method)

Full Job Description

Job Title: Application Support Engineer – Level 1 Location: Orlando, FL

Job Type: Full-time Reports to: Application Support Mgr

Within Andor, the Tier 3 Application Support Engineer serves as the definitive technical authority and the vital bridge between the customer-facing teams and the Engineering department. Their primary purpose is to resolve the most complex, "non-routine" issues that require deep-dive code analysis, database querying, or architectural troubleshooting beyond the scope of standard support playbooks.

Beyond technical resolution, they act as strategic guardians of product stability; they identify systemic patterns in failures to advocate for long-term code fixes and mentor lower tiers to improve the department's overall technical velocity.

1. Technical Certifications

Foundational (Required): CompTIA A+, Microsoft Azure Fundamentals (AZ-900), ITIL 4 Foundation, or equivalent knowledge and experience

Senior (Preferred): Microsoft Azure Administrator (AZ-104), CompTIA Network+ or Cisco CCNA, CompTIA Security+, Apple Certified Support Professional (ACSP)

Specialized (Preferred): HL7 FHIR Proficiency, Microsoft Power BI Data Analyst (PL-300), Azure Data Fundamentals

2. Core Technical Competencies

Multi-Platform OS Diagnostics: Expert-level support for Windows (10/11), macOS, iOS, and Android. This includes resolving profile corruption, driver conflicts, and registry/plist issues.
Advanced Troubleshooting: Proficiency in network diagnostics (DNS, latency, packet tracing) using tools like Ping Plotter, Ninja RMM, or VPN client stability monitors.
Support & Collaboration Ecosystem: Mastery of the ticket lifecycle and inter-departmental workflows within Zendesk, Slack, and Azure DevOps.
Data & Interoperability Literacy: Working knowledge of SQL concepts and API/APK structures. Ability to navigate healthcare data standards, specifically HL7 (ADT, SIU) and FHIR.
Standardized Communication: High-level verbal and written skills for documenting complex resolutions in the internal Knowledge Base and providing clear updates to customers.

3. Senior Tier (Level 3) Requirements

A. Architectural & Industry Domain Expertise

Interoperability Leadership: Serve as the subject matter expert for healthcare data exchange (HL7/FHIR), ensuring seamless integration between the platform and clinical systems.
Cross-Functional Audit: Partner with Implementation teams to audit client customizations and QA teams to validate enhancements before production release.

B. Advanced Root Cause Analysis (RCA)

Final Escalation Point: Act as the definitive authority for issues Tiers 1 and 2 cannot resolve. Perform deep log analysis via Windows Event Viewer or macOS Console.
Liaison to Engineering: Translate front-end issues into actionable technical requirements for developers, distinguishing between environmental gaps and code-based bugs.

C. Data Analytics & Proactive Monitoring

Trend Identification: Use Power BI and Azure Monitor to identify system instability or emerging failure trends before they impact the end-user.
Operational Optimization: Refine data queries and reporting structures to better measure customer satisfaction and system uptime.

D. Leadership & Knowledge Engineering

Mentorship: Identify knowledge gaps within Tier 1 and 2 teams. Design and lead "Deep-Dive" training sessions to increase the department's technical velocity.
Process Advocacy: Act as the "Voice of the Customer," advocating for product feature improvements based on recurring technical friction points.

E. Autonomous Ownership & Crisis Management

Incident "Swarming": Independently identify and manage critical system outages, coordinating stakeholder communication and internal escalations through to resolution.
Operational Oversight: Assist leadership with team scheduling and supervision of Level 1 agents, ensuring queue velocity is maintained without direct oversight.

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voice engineer jobs in orlando fl

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