Top 2 Hotel front desk supervisor Jobs in Orleans Ma

Front Office Manager
Hampton Inn & Suites —West Yarmouth, MA
- $23 - $28 an hour
- Weekends as needed
- Sales
- Mid-level
- Hotel
- Paid training
- 401(k)
Quick Apply
Night Auditor/Manager/Accountant
Outset Collection by Hilton —South Wellfleet, MA
- $20 - $25 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply

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Front Office Manager

Hampton Inn & Suites -
West Yarmouth, MA

Quick Apply

Job Details

Full-time
$23 - $28 an hour

Benefits

Paid training
401(k)
Paid time off
401(k) matching
Employee discount
Referral program
Paid sick time

Qualifications

Team development
Hiring
Supervising experience
Leadership
Hotel experience

Full Job Description

Front Office Manager

Lead the Guest Experience from the First Hello

The Darling Group, operator of Darling Hospitality, is a fourth-generation, family-owned company with a hospitality legacy dating back to 1929. That history means stability, care, and a genuine appreciation for the team members who create welcoming experiences every day.

At the Hampton Inn & Suites in West Yarmouth, our Front Office Manager plays a critical role in shaping the guest experience from arrival to departure. This is a hands-on leadership position where your ability to lead, support, and elevate your team directly impacts guest satisfaction and hotel success.

Why You’ll Love Working Here

We know leadership in hospitality takes energy, consistency, and a strong commitment to both guests and team members and we value that. As a Front Office Manager, you’ll enjoy:

Flexible scheduling to support work–life balance
Performance bonuses that recognize reliability and service excellence
Referral bonuses up to $350, bring great people, earn extra income
Paid career development training & certifications
Paid sick time after 90 days
Paid compassion leave
Eligibility to earn paid vacation time after one year of employment
401(k) with company match after one year
Travel perks with discounted Hilton hotel stays
Team member appreciation events throughout the year

About the Role

The Front Office Manager sets the tone for the entire guest experience. You’ll lead the front desk team, ensure smooth daily operations, and create an environment where both guests and team members feel supported and valued.

Responsibilities include:

Leading and managing daily front desk operations to ensure exceptional guest service
Responding to guest feedback, reviews, and concerns in a timely and professional manner
Hiring, training, coaching, and developing Guest Service Representatives and team leads
Creating and managing team schedules based on business needs
Supporting shift coverage as needed
Ensuring team accountability to company and brand standards
Overseeing front desk policies, procedures, and operational flow
Managing inventory of front office supplies
Communicating effectively across departments to ensure seamless operations
Conducting team meetings and supporting ongoing training initiatives
Supporting revenue, sales efforts, and operational improvements as you grow in the role

What We’re Looking For

Strong leadership and communication skills
A passion for guest service and problem resolution
Ability to multitask and stay organized in a fast-paced environment
Experience supervising or leading a team preferred
Flexibility to adapt and support operational needs, including weekends and holidays
Ability to coach, develop, and hold team members accountable
Hilton brand system experience required

Why Darling Hospitality?

Because the guest experience starts the moment they walk through the door and the Front Office Manager leads that experience. We value leaders who support their teams, take pride in their work, and create an environment where service excellence comes naturally.

If you’re ready to lead, grow, and make a meaningful impact, we’d love to meet you.

Apply today and help create exceptional guest experiences from the very first interaction.

Pay: $23.00 - $28.00 per hour

Benefits:

401(k)
401(k) matching
Employee discount
Paid time off

Work Location: In person

Quick Apply

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hotel front desk supervisor jobs in orleans ma

Front Office Manager

Night Auditor/Manager/Accountant

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