Schedule: Monday - Friday, some weekend coverage
The Health Center Manager under the guidance of the mission, vision, and cultural beliefs of El Rio Health manages the administrative clinical operational activities of health centers as assigned. The Health Center Manager manages health center staff in the delivery of high-quality healthcare services to El Rio Health patients. In this role, the Health Center Manager demonstrates a commitment to providing these services to a diverse range of patients in support of the mission, vision, and values of El Rio Health Center. The Health Center Manager may provide nursing services to patients and will work with the health care team to coordinate high-quality and effective clinical and non-clinical services as a Registered Nurse under the policies and procedures of the Arizona State Board of Nursing and those of El Rio Health Center.
The Health Center Manager works with administrative supervision and has discretion and independent judgment authority with respect to matters of significance for the assigned department in respect to the resolution of work problems involving departures from standard policies, interpretations, or procedures within the functions and processes for which they are accountable and responsible within the scope of authority and responsibility for the position.
The primary goal of the El Rio Health – Health Center Manager is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.
The following functions and responsibilities will contribute to El Rio Health to achieve its KEY RESULTS:
1. World Class Experience for staff and patients
2. Healthier patients and employees
3. Positive Financial Result
Essential Job Functions:
- Identifies care gaps within the population of own health centers and develops Action plans.
- Promotes public health and disease prevention through community outreach and the use of technology.
- Identifies determinants of health as it relates to health disparities and develops action plans tracking rates of illness, death, chronic conditions, behaviors, and other types of outcomes.
- Manages administrative clinical operational activity, programs or projects, and administrative assignments supporting the Health Center’s operations to ensure the highest standards of excellence.
- Implements and maintains a Continuous Quality Improvement approach to all clinical administrative operations; continuously gathering and assessing data for use in improving individual and department performance, as well as contributing to the development of more efficient and effective service delivery.
- Ensures patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times.
- Assures that all staff members are provided with initial and ongoing training supporting patient confidentiality.
- Leads and directs the daily clinical operations of the Health Center, such as:
- Provides guidance, leadership, and supervision to a diverse group of health care professionals by fostering an open environment for teamwork and communication.
- Ensures a high level of productivity; continually monitoring the service operations of the center.
- Manages clinical care, behavioral health operations and staffing coverage; revising and/or reassigning staffing assignments as needed.
- Monitors and supervises the use of universal precautions and Infection Control standards to ensure full compliance and adherence with established standards and policy.
- Provides guidance and direction in resolving operational issues or problems.
- Leads the development and implementation of measureable goals and objectives, as well as policies and procedures for all operational areas of the Health Center.
- Monitors and supervises the control of stock drugs, vaccines, and clinical inventory within the Health Center.
- Develops and implements tactical action plans that support the goals and objectives of the organization.
- Collaborates on the development, implementation, and oversight of medical protocols, clinical operations, and fiscal performance for the Health Center.
- Functions as an EPM and EHR super user working closely with Information Technology to ensure that appropriate training, error monitoring, and processing corrections are developed and implemented in a timely and effective manner.
- Responsible for the delivery of coordinated and integrated quality health care services for El Rio Health Center patients.
- Develops and enhances effective relationships which support and meet the customer service expectations.
- Advocates and supports the coordination of services with community agencies and referral resources to meet patient service needs.
- Identifies appropriate resources to provide education to patients, their family members on active participation in their health care services.
- Monitors patient service feedback; actively engages patients on service experience and quality; receives and resolves patient complaints on service; plans and implements service improvement opportunities.
- Possesses a comprehensive knowledge of legal issues related to the operation of the Health Center, ensuring compliance with regulatory agency standards and requirements; develops appropriate policies and procedures to ensure compliance and adherence to legal and regulatory requirements or standards.
- Performs scheduled and ad hoc audits of patient charts for quality and compliance adherence.
- Assures medical compliance with Federal, State, and El Rio Health Center regulations, policies, procedures, and standards of the Health Center’s operations.
- Organizes and facilitates regular staff meetings to discuss methods for improving patient service, as well as safe and efficient operations.
- Prepares professional written communications and/or materials, statements, or reports on training activities, progress towards defined goals and objectives, changes in training program status, or any other ad-hoc reports requested for distribution to executive leadership, management, internal/external clients, or external funding agencies or organizations.
- Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards for a Health Center Manager and Health Center operations.
- Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
- Accomplishes department objectives by managing staff; planning and evaluating department activities.
- Establishes strategic goals by gathering pertinent business, financial, service and operations information; identifying and evaluating trends and options, chooses a course of action and evaluates outcomes.
- Prepares activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
- Establishes work schedules and assignments for staff, according to workload, space, and equipment available.
- Accomplishes staff results by communicating job expectations; plans, monitors, coaches, develops, and disciplines staff, as necessary.
- Collaborates with Human Resources in ensuring employee development, as well as the consistent application and implementation of policy with all employee and labor relations.
- Maintains staff by recruiting, selecting, orienting, and training employees; provides personal growth opportunities to staff.
- Completes operations by:
- Organizing workflow to accomplish established objectives.
- Developing schedules
- Delegating responsibility
- Evaluating subordinate Successfully collaborates with Human Resources in ensuring employee development, as well as the consistent application and implementation of policy with all employee and labor relations effectively.
- Implementing productivity standards
- Resolving operations problems
- Maintaining reference manuals
- Administering necessary discipline
- Provides information to leadership, supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person as deemed most effective and appropriate.
- Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
- Provides on-site cash handling training to respective staff members; supervising employee cash handling processing and ensuring compliance with organizational procedures and policies.
- Ensures and supports the cost-effective use of materials, supplies, and equipment by ensuring limited waste of all organizational supplies and resources.
- Drives personal and/or El Rio Health vehicle for El Rio Health business, e.g., work sites.
Minimum Education and Experience:
- Bachelor’s Degree or Diploma in Nursing from an accredited school, college, or university.
- Five (5) years of supervisory experience preferably in a healthcare setting.
If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.
Required Licenses, Certifications, and Registrations:
- A current and unencumbered Registered Nurse license in good standing from Arizona State Board of Nursing.
- A current certification in Basic Life Support (BLS) for health care providers from an approved and accredited training program.
- Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
- Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.
- A valid Arizona driver’s license, acceptable driving record, and required vehicle insurance.
Preferred Education, Experience, Skills, Abilities:
- Master’s Degree in Nursing or a related field from an accredited college or university.
- Seven (7) years of supervisory experience; preferably in a healthcare environment.
- Experience in a Federally. Qualified Health Center.
- Management experience in a union setting.
- Bilingual in English and Spanish with the ability to speak, read and write in both languages.
Core Competencies:
- Clinical Judgement
- Evaluation of Care
- Performance Management
- Conflict Resolution
- Process Improvement
- Quality Improvement
- Stress Management/Composure
- Cultural Competence and Adaptation
Management Duties:
- Manages clinical operations as assigned.
- Direct supervision of staff as assigned.
- Participates in recruiting, selecting, orienting, and training staff as assigned.
- Schedules staff, conducts employee training, professional development, and annual performance reviews as assigned.
- Accomplishes department objectives by planning and evaluating department activities and by managing staff.
Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.
El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.
El Rio Health requires all AZ employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. New hires and transfers must submit their fingerprint clearance card or fingerprint receipt before their hire date or transfer date. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after the new employee hire date or transfer date.
All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045).
All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.
El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.
Work Location: In person
