Top 13 Call center representative Jobs in Oroville Ca

HVAC Outbound Customer Service Representative
Brower Mechanical —California
- $20 - $22 an hour
- Full-time
- Background check
- Spanish
- Pass drug screening
- Health insurance
- Dental insurance
Customer Service Representative
ThompsonGas LLC —Oroville, CA
- $21 - $25 an hour
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
- Paid parental leave
- Disability insurance
Quick Apply
Customer Service Rep
Mid Valley Title and Escrow Company —Chico, CA
- $17.68 - $23.56 an hour
- Full-time
- Research
- Office
- Organizational skills
- Employee stock purchase plan
- Health insurance
Quick Apply
12d
Technical Customer Support
DigitalPath, Inc —Chico, CA
- $18 - $20 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Rep
First American Financial Corporation —Chico, CA
- Research
- Office
- Organizational skills
- Employee stock purchase plan
- Health insurance
11d

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Customs and Border Protection —California
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MJB Welding Supply, Inc, —Chico, CA
This physically active position entails delivering industrial gas cylinders, equipment, and supplies to customers within a 75 mile radius of Yuba City, CA.
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HVAC Outbound Customer Service Representative

Brower Mechanical -
California

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Job Details

Full-time
$20 - $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Vision insurance
401(k) matching

Qualifications

Spanish
Outbound sales
Phone communication
Windows
Dispatching
Dispatch software communication
Appointment scheduling
Customer information system software
Mobile devices
Client interaction via phone calls

Full Job Description

MUST LIVE IN CALIFORNIA TO BE CONSIDERED FOR THIS POSITION

ROLE SUMMARY

The Outbound CS Representative is the primary voice contact for Brower Mechanical customers. This is a high-volume, metric-driven call center role within an HVAC dispatch environment. The rep executes outbound call campaigns, manages inbound service requests, coordinates technician scheduling, and maintains data accuracy in the dispatch system.

This is not a passive support role. Call performance is tracked, quality is monitored, and output expectations are defined. Candidates must be comfortable being measured.

DAY IN THE LIFE

Typical Weekday (10:00 AM – 7:00 PM Shift)

10:00 AM

Shift Start — Review notes and reports from previous day

Begin executing outbound call list — promotions, maintenance reminders, or seasonal campaigns. Target: 100+ calls completed by end of shift. In addition, do follow ups on accounts to assist with the sales department.

10:15 AM

Inbound Volume Peak

Field 30–40 inbound calls: new service requests, appointment reschedules, technician check-ins. Dispatch adjustments made in real time.

12:00 PM

Inbound/Outbound Que

Field 30–40 inbound calls: new service requests, appointment reschedules, technician check-ins. Dispatch adjustments made in real time. Begin executing outbound call list — promotions, maintenance reminders, or seasonal campaigns. Target: 100+ calls completed by end of shift.

2:00 PM

Outbound/Inbound Que

Begin executing outbound call list — promotions, maintenance reminders, or seasonal campaigns. Target: 100+ calls completed by end of shift.

4:00 PM

Outbound/Inbound Que

Begin executing outbound call list — promotions, maintenance reminders, or seasonal campaigns. Target: 100+ calls completed by end of shift.

6:00 PM

End-of-Day Wrap

Complete call log, flag open items for next shift, confirm next-day technician schedule. Shift closes at 7:00 PM, distribute call reports and next day consultant schedules.

Saturday Shift (8:00 AM – 5:00 PM) — Required

Reduced outbound volume. Primary focus on inbound service calls, urgent dispatch, and technician coordination. Saturdays are non-optional for this role.

RESPONSIBILITIES

Outbound Calling

Execute 100+ outbound calls/day from campaign lists (promotions, service reminders, special events)
Convert outbound contacts into booked appointments for service and sales teams
Maintain accurate call log records after each contact

Inbound Service Handling

Manage 30–40 inbound calls/day: new service requests, appointment changes, account questions
Triage customer issues; resolve scheduling and service conflicts in real time
Route non-service calls (billing, general inquiries) to appropriate departments

Dispatch & Scheduling

Schedule HVAC service appointments by matching technician skill set, availability, and geography
Dispatch technicians and communicate job details via mobile device coordination
Adjust daily schedule in response to cancellations, emergencies, or technician status changes

Data & Admin

Create, update, and close work orders with accurate customer and job data
Manage service agreements and maintenance contracts in the CRM/dispatch system
Generate and send service proposals to customers within same-day SLA
Verify and correct customer account information during every interaction

REQUIRED SKILLS & QUALIFICATIONS

Non-Negotiable Requirements

2+ years HVAC dispatch experience (residential or commercial)
2+ years high-volume phone-based customer service
Proficient with dispatch/CRM software (Service Titan, FieldEdge, or equivalent)
Ability to manage 130–140 total calls per day across inbound and outbound
Available Mon–Fri 10 AM – 7 PM and Saturdays 8 AM – 5 PM without exception

Technical Environment

Windows 11 PC with high-speed internet (home setup required for backup/emergency use)
Dedicated home office workspace with headset
Mobile device literacy for technician field support

Core Competencies

Scheduling precision — multi-technician coordination under time pressure
Real-time problem solving — handles dispatch conflicts, cancellations, and priority shifts
Phone communication — professional tone across both inbound service and outbound sales calls
Data accuracy — CRM entries are audited; errors affect technician and customer outcomes
Composure under volume — maintains performance quality during peak call periods

Preferred

Bilingual (English / Spanish)
Experience with outbound sales or appointment-setting calls
HVAC industry knowledge (residential systems, service agreements, maintenance cycles)

PRE-EMPLOYMENT REQUIREMENTS

Drug screening — required
Reference check — HVAC or dispatch supervisor preferred

Pay: $20.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home

Work Location: Remote

Apply Now

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call center representative jobs in oroville ca

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