Work as scheduled approximately 30 hours per week, Monday through Friday, including minimum of one Saturday per month.
Answers phone calls, answering questions, routing and directing calls as appropriate.
Greets all customers courteously, determines their needs, and directs them to the proper person and/or department.
Provides a variety of customer service-related tasks, i.e.: balance inquiries, stop payment requests, check orders, account to account transfers, check encoding, address changes, debit card replacement and reprint requests, Reg E disputes, etc.
Assists teller area as needed, i.e.: verify money buys/sells, drawer recounts, coin machine assists/balancing, filling ATM, and other light teller tasks.
Assist loan administration assistant with various light duties as needed, i.e.: making copies, filing/imaging, fielding incoming loan clients and other loan tasks.
Acquires and maintains thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
Acquires and maintains thorough understanding of security procedures.
Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone.
Actively listen to customers and maintain a friendly, positive and professional attitude.
Resolve difficult situations with tact and diplomacy.
Look for creative ways to make customers feel appreciated and special.
Requirements:
High school education or equivalent; or high school senior student working in school Cooperative Education Program.
Cash handling and customer service experience preferred.
Basic math skills required.
PC and typing skills required.
Attention to detail required.
Ability to maintain regular and punctual attendance.
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
Must possess good judgment skills and the ability to handle confidential information.
Ability to operate office equipment including computers, calculators/adding machines, telephones, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, security devices and teller equipment, as needed.
Regularly required to sit, stand, walk, talk, see, and hear. Regularly required to use hands to touch/grab and reach with hands and arms. Occasionally required to stoop, kneel, or crouch. Frequently lift, and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work is normally performed in a typical interior/office work environment. The individual may experience little discomfort from noise, dust or other factors. May be required to stand for extended periods when providing customer services. Exposed to potentially hazardous condition, i.e., robbery. Receives detailed instructions and procedures to be followed to minimize the exposure.
