Top 2 Patient advocate Jobs in Oscoda, Mi

Financial Experience Advocate - Oscoda
Alpena Alcona Area Credit Union —Oscoda, MI
- $17.63 - $32.64 an hour
- 8 hour shift
- Computer literacy
- Office
- High school diploma or GED
- Wellness program
- AD&D insurance

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Financial Experience Advocate - Oscoda
Alpena Alcona Area Credit Union —Oscoda, MI
Assists members with opening and closing accounts, processes transactions, and addresses and resolves member problems, inquiries, or complaints.
$17.63 - $32.64 an hour

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Financial Experience Advocate - Oscoda

Alpena Alcona Area Credit Union -
Oscoda, MI

Apply Now

Job Details

Full-time
$17.63 - $32.64 an hour

Benefits

Wellness program
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
401(k) 4% Match
Uniform allowance
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Opening bank accounts
Customer records maintenance
Computer operation
Managing customer accounts
Customer communication
Financial services customer support
Account maintenance
Financial transaction processing
Computer literacy
Account troubleshooting
Greeting customers
Client inquiry handling
Regulatory compliance
Promoting bank products
Filing
Client file management
Scanning
Post-sales issue resolution
Financial issue resolution
High school diploma or GED
Managing client accounts
Internal employee customer service
Financial record maintenance
Financial product expertise
Conflict management
Desktop applications
Financial needs assessment
Computer skills
Financial services
Handling account queries

Full Job Description

Announcement Date:

July 10, 2026

Location of Position:

Oscoda, MI

Salary:

$17.63 to $32.64 (based upon experience)

Days:

Monday through Friday with an occasional Saturday

Hours:

40 hours per week

Duties:

Role:

Advises new and existing members with their financial wellness needs, opens and closes individual membership accounts, processes transactions, resolves account problems, and provides advice regarding other products and services of the Credit Union. Follows the Credit Union mission and member promise statements.

Essential Functions & Responsibilities:

Assists members with opening and closing accounts, processes transactions, and addresses and resolves member problems, inquiries, or complaints. Refers problems to supervisor as needed, along with recommendations for resolution.

Advise members on products and services that will meet their financial needs.

Maintains accurate member account information and prepares required reports for management.

Acts as liaison between members and various departments.

Performs other job-related duties as assigned.

Requirements:

Performance Measurements:

Provide informed, prompt, and accurate service to all members and associates by greeting and waiting on members in a timely manner.

Open individual accounts, certificates of deposit, and other Credit Union products or services in accordance with credit union policies and procedures, ensuring all related forms and documents are completed and filed/scanned in a timely manner.

Carry out assigned duties and responsibilities with minimal errors according to established credit union standards.

Actively advise members on products and services to achieve or exceed 100% of all established individual, branch and credit union strategic performance goals.

Resolve member and internal inquiries in a timely and accurate manner, communicating the resolution to affected parties.

Ensure compliance with all applicable Credit Union policies, procedures, and regulations.

Maintain a professional work environment.

Additional Desired Attributes:

Knowledge and Skills:

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Working knowledge of principles and processes for providing member and personal services. Actively looks for ways to help people. Communicates information and ideas in speaking so others will understand. Working knowledge of related computer systems and applications.

Misc Comments:

Benefits for Full-Time Employees Includes:

Paid Vacation

Paid Sick Time

Paid Personal Time

Paid Holidays (including your birthday)

Paid Bereavement

Medical / Dental / Vision Insurance (Employee pays ZERO premiums!)

Life Insurance (2x annual salary)

Short Term / Long Term Disability

401(k) - AAACU puts in 7.25% of your gross wages AND will match 100% up to 4% of your contributions!

Tuition Reimbursement

Wellness Program

Student Loan Paydown

Employee Assistance Program

AFLAC

Flexible Spending Accounts

Employee Clothing Loan

Community Volunteerism Pay

Longevity Bonus

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patient advocate jobs in oscoda, mi

Financial Experience Advocate - Oscoda

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