About the Role
Alleviate Pain and Spine and Surgery Center of the Fox Valley are growing organizations committed to delivering exceptional, patient-centered care. With that growth comes real operational complexity — new staff, evolving systems, expanding processes, and a leadership team of high performers who need more execution capacity, not more responsibility on their plates.The Operations & Clinical Coordinator is the person who makes things happen. This role exists to own the tasks, processes, and follow-through that our clinical and operational leaders currently absorb on top of their core responsibilities. You will serve all three departments — clinical operations, business operations, and nursing/surgical services — as a single, shared resource who can move between environments, prioritize competing needs, and finish what you start.This is not a support role. It is an execution role. The right candidate sees a task and owns it end-to-end without being reminded.
Two Clinic locations:
De Pere, WI
Neenah, WI
What You Will Own
New Employee Orientation & Onboarding
- Serve as the primary coordinator for all new hire onboarding — clinical, administrative, and surgical
- Develop and maintain onboarding checklists, schedules, and orientation materials for each department
- Coordinate Day 1 logistics: access credentials, equipment, introductions, compliance training, system logins
- Conduct general orientation sessions (organizational culture, policies, workflows, key contacts) so that department leaders provide only role-specific clinical guidance
- Track onboarding completion and flag open items to the appropriate supervisor
- Reduce department leader time investment in onboarding from 1–2 days per hire to 2–4 focused hours
- Coordinate and schedule 30, 60, 90-day check ins with appropriate leaders
Process Documentation & Improvement
- Document existing workflows, SOPs, and operational processes that currently live only in people’s heads
- Identify gaps, redundancies, and inefficiencies in daily operations and bring forward solutions
- Maintain a comprehensive, up‑to‑date library of procedure manuals, reference documents, training materials, and policies, ensuring all content remains current and compliant across all areas.
- Support implementation of new systems, software, and processes — coordinating training, adoption, and troubleshooting across departments
Day-to-Day Operational Support
- Provide direct task-based support to the Manager of Clinical Operations, Business Supervisor, and Director of Nursing
- Manage scheduling logistics, vendor coordination, supply-chain follow-ups, and other recurring operational tasks
- Track open action items across departments and ensure nothing falls through the cracks
- Prepare reports, summaries, and status updates for leadership as requested
- Serve as a first line point of contact for staff questions that can be answered without escalating to a supervisor
Compliance & Credentialing Support
- Maintain and track staff licensure, certifications, compliance and education training completion
- Send proactive reminders and coordinate renewals before expiration
- Support regulatory readiness — organize documentation, audit preparation materials, and inspection bindersCross-Departmental Communication
- Bridge communication gaps between clinical operations, business operations, and surgical services
- Relay decisions, updates, and directives clearly and in a timely manner
- Attend operational meetings, capture action items, and follow up on assignments
What We Are Looking For
Required Qualifications
- Associate’s or Bachelor’s degree in healthcare administration, nursing, business, or a related field — OR equivalent experience in a clinical or healthcare operations environment
- Minimum 2 years of experience in a healthcare, surgical, or multi-department operational role
- Demonstrated ability to manage multiple concurrent tasks and see each to completion without ongoing supervision
- Proficiency with electronic health records (EHR), practice management software, and Microsoft Office / Google Workspace
- Strong written and verbal communication skills — able to communicate clearly with clinical staff, administrative staff, and leadership
Preferred Qualifications
- Healthcare or business operations background with exposure to clinical operations or quality improvement
- Experience in ambulatory surgery, pain management, or spine care environments
- Familiarity with HIPAA, OSHA, and accreditation standards (AAAHC, TJC)
- Experience creating or improving operational SOPs, onboarding programs, or training materials
The Non-Negotiables
- Ownership mentality. You do not wait to be reminded. When you take on a task, it gets done.
- Detail orientation. You catch what others miss. Documentation, compliance tracking, and process execution are strengths, not chores.
- Adaptability. You can context-switch between a clinical question, a vendor call, and a scheduling conflict in the same afternoon — and perform well in all three.
- Discretion. You will handle sensitive patient, staff, and business information. Confidentiality is non-negotiable.
- Team-first attitude. This role exists to make three high-performing leaders more effective. Success is measured by what they no longer have to carry.
What Success Looks Like
At 30 days: You have completed your own onboarding, shadowed all three departments, documented the top 10 recurring tasks you will own, and taken your first orientation off a leader’s plate.
At 90 days: New hire onboarding runs through you. You have a working SOP library started. Each of the three leaders has identified at least two recurring responsibilities they have delegated to you permanently.
At 6 months: Operations run more smoothly because you made them that way. Processes are documented. Onboarding is consistent. Leadership is spending their energy on clinical quality and strategic growth.
Compensation & Benefits
- Competitive salary commensurate with experience
- Health, dental, and vision insurance
- Paid time off and holidays
- Supportive, mission-driven team environment
- Opportunity to grow with two expanding organizations
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
