Top 45 Patient representative Jobs in Oshkosh, Wi

Patient Service Representative
Advocate Aurora Health —Omro, WI
- $19.80 - $29.70 an hour
- Part-time
- Computer literacy
- No experience needed
- High school diploma or GED
Patient Access Registrar
ThedaCare —Oshkosh, WI
- Full-time
- 18 years or older
- Office
- High school diploma or GED
6d
Patient Registration - Customer Service Representative
R1 RCM, Inc. —Oshkosh, WI
- $16.00 - $21.10 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Customer Service Representative - Patient Registration
R1 RCM, Inc. —Oshkosh, WI
- $16.61 - $22.95 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Patient Services Representative
Ear, Nose & Throat Specialists of Wisconsin, SC —Appleton, WI
- $18 - $22 an hour
- Full-time
- High school diploma or GED
- Clinic
- Travel
- Profit sharing
- Paid holidays
Quick Apply
Patient Access Representative - Reception
Neuroscience Group —Neenah, WI
- $18 - $22 an hour
- Full-time
- High school diploma or GED
- Clinic
- Neurology
- Profit sharing
- Health savings account
Quick Apply
Part Time Patient Customer Service Representative
R1 RCM, Inc. —Oshkosh, WI
- $16.00 - $21.10 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Customer Service Representative - Part Time Patient Registration
R1 RCM, Inc. —Oshkosh, WI
- $16.00 - $21.10 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Patient Access Representative II
SSM Health —Fond du Lac, WI
- No weekends
- Mid-level
- High school diploma or GED
- Clinic
- Paid parental leave
- Health insurance
Patient Access Registrar - PRN/Casual
ThedaCare —Neenah, WI
- Part-time
- 18 years or older
- Hospital
- Office
Patient Access Representative I
SSM Health —Fond du Lac, WI
- Part-time
- Customer service
- No experience needed
- High school diploma or GED
- Paid parental leave
- Health insurance
14d
Patient Access Representative - 12+ hours/week Casual, Appleton/Ashwaubenon
Children's Wisconsin —Appleton, WI
- Part-time
- Word processing
- Computer literacy
- Urgent Care
Patient Services Representative
Wisconsin Eye Consultants, SC —Menasha, WI
- Full-time
- Organizational skills
- In-person
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
22h
Patient Access Registrar - PM Shift - OB/ED
ThedaCare —Neenah, WI
- Part-time
- 18 years or older
- Office
- High school diploma or GED
Patient Service Representative
ThedaCare —Berlin, WI
- Part-time
- 18 years or older
- High school diploma or GED
- Clinic
13d
Patient Service Representative
Forefront Dermatology —Appleton, WI
- Urgently hiring
- Computer literacy
- High school diploma or GED
- Clinic
- Profit sharing
- Health savings account
Patient Service Representative
WOMENS HEALTH SPECIALISTS SC —Appleton, WI
- Full-time
- Word processing
- Computer literacy
- Writing skills
Quick Apply
12d
Client Relations Representative
DIMOND BROS INSURANCE —New Holstein, WI
- $17 - $19 an hour
- Full-time
- Computer literacy
- US work authorization
- Organizational skills
- Paid training
- Health insurance
Quick Apply
7d
Patient Access Registrar - 2nd Shift ED
ThedaCare —Appleton, WI
- Part-time
- 18 years or older
- Office
- High school diploma or GED
Patient Service Representative - part-time (Grand Chute)
Prevea Health —Appleton, WI
- Part-time
- Ability to climb stairs
- High school diploma or GED
- Travel
Quick Apply
12d

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Patient Service Representative

Advocate Aurora Health -
Omro, WI

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Job Details

Part-time
$19.80 - $29.70 an hour

Qualifications

Collaborate with healthcare professionals
Health insurance co-pays
Patient question and concern management
Phone communication
Computer literacy
Health insurance customer support
Processing cash transactions
Patient advocacy
Patient complaint handling
High school diploma or GED
Telephone systems
Productivity software
Clinical confidentiality policies
Technical Proficiency
Patient collections management

Full Job Description

Major Responsibilities:

Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.

Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Knows insurance basics and recognizes commercial and government plans. Understands which plans AAH contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.

Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations. Examples are: HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.

May schedule patient appointments, including virtual and procedural; may also coordinate cancellations, reschedules, wait list requests, and recall requests. May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary. May educate and support patients with the patient portal/app.

Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. May be responsible for e-scanning documents to Health Information Management (HIM), addressing incoming/outgoing fax, addressing inbasket messages via the electronic health record, and following direction from the clinical team for emergent needs.

Monitors and works assigned electronic health record work queues, following the department’s approved process.

May assist department leadership with orientation and training.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

High School Diploma or GED.

Experience Required:

None Required.

Knowledge, Skills & Abilities Required:

Demonstrate the Advocate Health purpose, values and behaviors.

Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision. May be cross-trained across various specialties and provide staffing support as needed.

Strong attention to detail and accuracy.

Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.

Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.

Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.

Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.

Interact with physicians and their staff to resolve issues related to the patient care.

Collect and manage payments including cash payments, if applicable, and follow security related to cash handling.

Strong understanding and comfort level with computer systems and proficient typing skills. Demonstrated technical proficiency including experience with electronic email, Microsoft Office, internet browser and phone technology.

Ability to handle sensitive and confidential information according to internal policies.

Excellent organizational skills.

Demonstrated ability to effectively act as a resource to other teammates.

Physical Requirements and Working Conditions:

This position may require travel, therefore, will be exposed to weather and road conditions.

Operates all equipment necessary to perform the job.

Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.

Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.

Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.

Must be able to push/pull up to 50 lbs. with assistance.

Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.

Must be able to use hands with fine motor skills for keyboard data entry.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

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Refine Your Search

patient representative jobs in oshkosh, wi

Patient Service Representative

Patient Access Registrar

Patient Registration - Customer Service Representative

Customer Service Representative - Patient Registration

Patient Services Representative

Patient Access Representative - Reception

Part Time Patient Customer Service Representative

Customer Service Representative - Part Time Patient Registration

Patient Access Representative II

Patient Access Registrar - PRN/Casual

Patient Access Representative I

Patient Access Representative - 12+ hours/week Casual, Appleton/Ashwaubenon

Patient Services Representative

Patient Access Registrar - PM Shift - OB/ED

Patient Service Representative

Patient Service Representative

Patient Service Representative

Client Relations Representative

Patient Access Registrar - 2nd Shift ED

Patient Service Representative - part-time (Grand Chute)

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