Top 656 Customer service representative Jobs in Oswego, Il

Customer Success Representative III
OSG USA —Saint Charles, IL
- $24 - $28 an hour
- Full-time
- Hybrid work
- English
- Mid-level
- Office
- Profit sharing
- Wellness program
3d
Manufacturing Customer Service/Purchasing Representative
UNIPHASE, INC. —Saint Charles, IL
- From $60,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- High school diploma or GED
- Paid holidays
- Health insurance
4d
Customer Service (Packaging Industry Experience)
Ari Walsh —Carol Stream, IL
- $50,000 - $62,000 a year
- Full-time
- Basic math
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
10d
Remote Customer Onboarding Support Specialist
Spotter —Lemont, IL
- Remote
- English
- Organizational skills
- Communication skills
Quick Apply
Customer Experience Representative
DELTA DENTAL OF ILLINOIS —Naperville, IL
- $20 - $24 an hour
- Full-time
- Hybrid work
- Office
- Typing
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Support Specialist (Chat, Emails, Calls) Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- Monday to Friday
- Remote
- Bachelor's degree
- No degree
- Typing
- Paid training
- Commuter assistance
CUST SVC REP
HARVEST FOOD GROUP LLC —Naperville, IL
- $60,000 - $65,000 a year
- Full-time
- ERP systems
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
Call Center Specialist- R&W (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- 8 hour shift
- Remote
- Bilingual
- Microsoft Office
- No degree
- Paid training
- Health savings account
Customer Service Rep
Performance Foodservice —Montgomery, IL
- $21 - $22 an hour
- Full-time
- High school diploma or GED
- Entry level
- Employee stock purchase plan
- Health insurance
2d
Customer Service Representative
Radiac Abrasives, Inc. —Oswego, IL
- $23 - $28 an hour
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
CSR for Installation Team
DRF Water Heating Solutions —Plainfield, IL
- $18 - $20 an hour
- Administrative experience
- High school diploma or GED
- Communication skills
- Health insurance
- Tuition reimbursement
Quick Apply
Customer Support Representative & Order Fulfillment
Midwest Bimmer Supply —Crest Hill, IL
- From $25 an hour
- Full-time
- Writing skills
- Office
- Communication skills
- On-the-job training
Quick Apply
5d
Customer Support Specialist
Maverick Tech —Aurora, IL
- $31.97 - $44.96 an hour
- Full-time
- Mid-level
- Office
- Communication skills
Quick Apply
12d
Remote Customer Service Representative
Annuity Health Holdings LLC —Westmont, IL
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative
Waste Connections —Aurora, IL
- $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Service Support
Reliable Medical —Aurora, IL
- $19 - $21 an hour
- Inventory management
- HIPAA
- Administrative experience
- Health insurance
- Paid time off
Quick Apply
Client Care Specialist
Gateway Services Inc —Plainfield, IL
- $21 - $23 an hour
- Full-time
- Office
- Entry level
- Paid training
- Wellness program
Quick Apply
9d
Customer Experience Representative
Loma Systems —Carol Stream, IL
- $28 - $30 an hour
- Full-time
- Hybrid work
- Continuous improvement
- Entry level
3d
Call Center Associate (On-Call), North American Disaster Relief
Samaritan's Purse —Aurora, IL
- $22 - $28 an hour
- Monday to Friday
- Spanish
- Computer literacy
- English
Director of Client Onboarding and Success
Zayed Law Offices —Joliet, IL
- $60,000 - $100,000 a year
- Full-time
- Sales
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply

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Customer Success Representative III

OSG USA -
Saint Charles, IL

Apply Now

Job Details

Full-time
$24 - $28 an hour
3 days ago

Benefits

Profit sharing
Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Computer operation
Phone communication
English
Math
Team training
Customer support
Telephone systems
Productivity software
Grammar Experience

Full Job Description

OSG USA, INC. is a leading manufacturer of taps, endmills, drills, and indexable cutting tools. OSG also serves the fastener industry by offering a complete line of thread rolling, flat, cylindrical, and planetary, rack and trim dies. The company markets its products to numerous industries including automotive , die mold , aerospace , energy , heavy industry and dental .

Position Summary:

The Customer Success Representative III plays an integral role by processing orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A good degree of creativity and latitude is expected.

Job Functions for a Customer Success Representative III:

Provides front-line service by answering incoming customer calls, solving problems and doing order follow-up. Establish a professional relationship with the customers and special end user accounts as required.
Identifies, develops and manages large end user accounts for standard items to sell products based on client needs, enhancing client relationships. (40%-75% of catalogue knowledge of standard product features/identify slight differences with features, prices, delivery time and various promotional services as well as provide minimal standard product recommendations).
Has knowledge of products and parts for specific large end user accounts. Obtain full comprehension of the product line in order to present quality information and provide some technical assistance.
Generates new leads for the outside sales team. Creates sales by using a consultative approach. May process customer orders as needed.
Receives, researches and responds to customer inquiries regarding technical issues and product quality.
Identifies needs and makes recommendations regarding revisions to policy and procedure. Assures compliance with policies, procedures, and regulations.
Develops and maintains the Department’s and Organization’s image and corporate philosophy in the community.
Leads and is the main contact for processing electronic orders submitted by EDI.
Supports training of other team members.
Performs other allied duties as assigned by leadership.

Minimum Qualifications for a Customer Success Representative III:

High School Diploma, GED, or equivalent.
4+ years of customer support experience for physical products.
Excellent English and grammar skills required to communicate orally and written externally to customer and internally towards innovators and management.
Professional telephone voice/manner with ability to operate computer/telephone equipment and manage a multitude of tasks.
Experience with computers, especially MS Office Suite products.
Previous experience supporting the training of other team members.
Ability to maintain required product knowledge while continuing to learn and apply new skills as industry develops.
Ability to perform complex mathematical equations and calculations.
Ability to perform multiple tasks in a professional and timely manner.

Preferred Qualifications for a Customer Success Representative III:

Previous experience in the industrial tooling industry.

Benefits: Excellent, Low-Cost Benefits

401K Tax Deferral & Profit-Sharing Plan with full employer match up to 6%
Comprehensive Premium PPO medical plan, dental and vision coverage
Wellness Program Incentive - earn a discount on your medical premiums
Flexible Savings Account (for medical and dependent care)
Company-paid Employee Basic Life/Dependent Life Insurance
Company paid Short Term and Term Disability Insurance
Begin accruing vacation immediately
Up to 15 PTO days in your first year
Up to 3 Flex days each year
10 paid holidays
Tuition reimbursement program
Employee Assistance Program

Physical Working Demands:

To perform the duties of this job, an individual must be able to read, write, understand and communicate by telephone using the English Language.
While performing the duties of this job, the employee is regularly required to sit for long periods of time (3-4 hours at a time). The employee is frequently required to use hands for typing, 10-key operation, telephone dialing, feeling objects, tools, or controls. Must be able to talk and hear.
Specific vision abilities required to this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to enter information into a computer.

Compensation Type:

$24-$28 hour depending on experience + monthly bonus potential

Reports to: Customer Success Manager

Job Type: Full-time, Non-Exempt

Hours: 9 a.m. - 6 p.m. Monday - Friday, hybrid work schedule
Location : OSG USA, Inc., 620 Stetson Avenue, St. Charles, IL 60174

We welcome the opportunity to speak with you about becoming part of our team. Learn more about OSG USA, Inc. at www.osgtool.com .

Apply Now

Refine Your Search

customer service representative jobs in oswego, il

Customer Success Representative III

Manufacturing Customer Service/Purchasing Representative

Customer Service (Packaging Industry Experience)

Remote Customer Onboarding Support Specialist

Customer Experience Representative

Support Specialist (Chat, Emails, Calls) Remote

CUST SVC REP

Call Center Specialist- R&W (Remote)

Customer Service Rep

Customer Service Representative

CSR for Installation Team

Customer Support Representative & Order Fulfillment

Customer Support Specialist

Remote Customer Service Representative

Customer Service Representative

Service Support

Client Care Specialist

Customer Experience Representative

Call Center Associate (On-Call), North American Disaster Relief

Director of Client Onboarding and Success

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