Top 4 Guest service agent Jobs in Ottawa, Il

Night Auditor
Fairfield Inn/Hampton Inn Ottawa IL —Ottawa, IL
- $15.00 - $16.50 an hour
- Overtime
- Basic math
- Hotel
- Organizational skills
- Paid time off
- 401(k) matching
Quick Apply
Night Auditor
Holiday Inn Express & Suites Morris —Morris, IL
- $17 - $18 an hour
- Overtime
- Basic math
- Hotel
- Organizational skills
- Paid time off
- 401(k) matching
Quick Apply

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Night Auditor

Fairfield Inn/Hampton Inn Ottawa IL
Ottawa, IL

Quick Apply

Job Details

Part-time
$15.00 - $16.50 an hour

Benefits

Paid time off
401(k) matching

Qualifications

Customer communication
In-person customer service

Full Job Description

Night Auditor

Reports to: Operations Manager

Department: Rooms

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

BENEFITS

Competitive compensation package
Full benefits package, including 401K with matching and paid time off from Day 1
Growth company focused on expansion through strategic acquisition and development
Hotel discounts at locations worldwide

JOB DESCRIPTION

The purpose of the Night Auditor at Fairfield Inn & Suites Ottawa and Hampton Inn & Suites Ottawa is to be responsible for overseeing nightly hotel operations at both locations as assigned, you will ensure accurate guest billing, maintain financial records, and provide exceptional service during late-night hours. Serves as a Manager on Duty during the hours of 11pm to 7am. Ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Check guests in/out, process payments, and handle AYS duties.
Reconcile guest service agent paperwork and credit card transactions.
Post room charges, distribute folios, and reconcile gift shop and banquet paperwork.
Run daily close-out reports, process night audit, and maintain the front desk log book.
Handle guest mail, messages, and faxes, ensuring timely delivery.
Must be able to stand for extended periods, walk, bend, and crouch.
Ability to follow safety protocols and work under rotating shifts, including weekends and night shifts, as needed.
Flexible schedule with rotating shifts, including weekends, nights, and potential overtime.

QUALIFICATIONS

Minimum one year of hotel front desk or accounting experience preferred.
Hilton and Marriott System software knowledge preferred but not required.
Strong communication skills and ability to perform basic math calculations.
Ability to analyze data and make decisions regarding guest check-in/out processes.

Quick Apply

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guest service agent jobs in ottawa, il

Night Auditor

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