Top 8 Help desk support Jobs in Ottawa, Il

IT Administrator
First Federal Savings Bank Illinois —Ottawa, IL
- $21 - $28 an hour
- Full-time
- Customer service
- Mid-level
- Associate's degree
- AD&D insurance
- Paid holidays
Quick Apply
9h
Supervisor, Technical Support
Pure Fishing —Sandwich, IL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
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11d

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IT Administrator

First Federal Savings Bank Illinois
Ottawa, IL

Quick Apply

Job Details

Full-time
$21 - $28 an hour
9 hours ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Vendor relationship building
IT department experience

Full Job Description

First Federal Savings Bank is hiring an IT Administrator. The ideal candidate is a technically skilled and service-oriented IT professional who can effectively manage technology systems, troubleshoot issues, and support staff across the organization. They stay current with emerging technology and security trends, identify opportunities to improve efficiency, and build strong relationships with employees and technology partners.

Primary Responsibilities:

Maintain, monitor, and troubleshoot servers, networks, workstations, and virtual environments (e.g., Windows Server, AD, DNS, DHCP, HyperV)
Deploy system updates, patches, and new hardware/software while ensuring security and functionality testing before production use.
Administer and support core banking systems and connected enterprise systems to ensure 247 availability.
Manage backup, recovery, and disasterpreparedness processes, including replication and DR testing.
Provide help desk and enduser support, resolving escalated issues and ensuring uptime for critical banking operations.
Oversee and maintain security solutions, including monitoring alerts, auditing systems, and ensuring license/certificate compliance.
Support and troubleshoot telecommunications systems, including branch phones, call centers, and connectivity.
Coordinate with vendors for system support, maintenance, and issue resolution; monitor vendor performance reports.
Implement and follow IT policies, including security, DR, purchasing, and serviceprovision standards.
Ensure compliance with banking regulations and support auditors/examiners with required IT documentation.
Provide backup customer support for Electronic Banking functions.

Required Qualifications and Experience:

Associate's degree and/or two to four years related experience; or equivalent combination of education and experience. Education/job experience must pertain to areas of Information Technology.

Benefits:

The pay range is $21.00 - $28.00/hour and is designed to accommodate varying levels of education and experience.

Comprehensive benefit package includes medical, dental, vision and life insurance, AD&D, long-term disability, 401k plan with employer matching, paid time off including vacation, sick, holiday, birthday, and work anniversary.

Submission of resume or employment application is not a guarantee of employment. First Federal Savings Bank is an Equal Opportunity Employer.

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help desk support jobs in ottawa, il

IT Administrator

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