Top 8 Branch manager Jobs in Ottawa Ks

Customer Service Manager (CSM)
Mid America Bank —Baldwin City, KS
- $32 - $38 an hour
- Full-time
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
21h
Bank Manager
Landmark National Bank —Paola, KS
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Health savings account
Market President
Adams, Inc. —Lawrence, KS
- Office
- Business development
- Senior level
Assistant Retail Manager
OakStar Bank —Ottawa, KS
- Full-time
- Word processing
- Writing skills
- Basic math
- Paid holidays
- Health insurance
Assistant Bank Manager - Dual Locations
Landmark National Bank —Lawrence, KS
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Health savings account
Market President
Landmark National Bank —Lawrence, KS
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Branch Supervisor
Mutual Savings Association —Eudora, KS
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- Supervising experience
Quick Apply

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Customer Service Manager (CSM)

Mid America Bank
Baldwin City, KS

Quick Apply

Job Details

Full-time
$32 - $38 an hour
21 hours ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Customer communication
Teamwork
Team development
Mentoring
Associate's degree
Risk & issue management
Delegation

Full Job Description

Job Overview
We are seeking a dedicated and experienced Customer Service Manager to lead our customer service representatives (CSRs). This role is pivotal in ensuring that our customers receive exceptional service and support. The ideal candidate will possess strong leadership skills, the ability to analyze customer feedback and solve problems, be able to delegate duties in the customer service area and be responsible for training and customer support decisions. This role combines customer service, personnel management, and compliance oversight. The CSM models desired expectations to meet Mid America Bank’s Mission, Goals, and Core Values. Successful candidates are goal oriented, excellent communicators, and able to effectively drive positive teamwork.

ESSENTIAL DUTIES:

Manage the Customer Service Representative team; training, scheduling, and ongoing oversight of deposit operations and adherence to all bank policy and procedures. Use positive communication that creates a productive and encouraging work environment.
Have expert knowledge of banking services and core systems such as: Integrated Teller, Precision, Director, Client Central, Access Manager, and IntraFi. Provide technical support to both employees and customers.
Serve as the lead for your location in new accounts. Open business and consumer accounts, IRA’s, and all deposit products offered by the bank. Use critical analysis and decision making to identify solutions. Make appropriate product recommendations to meet customer needs.
Primary point of contact for customer base, representing Mid America Bank service standards. Specifically responsible for larger or more complex customer relationships such as businesses, public funds, and high net worth individuals.
Represent Mid America Bank at community events to promote banking products and services, with the goal of growing the branch’s customer base and meeting deposit growth goals.
Responsible for branch operations and cash management including ATM balancing, vault and safe deposit boxes, teller equipment and cash limits according to policy. Ensure cleanliness and organization of workspaces.
Ensure team is adhering to State and Federal regulations as well as Mid America Bank’s policies and procedures. Keep CSR’s informed of any changes to policies and procedures. Including but not limited to: BSA, CIP, Reg CC, Reg D.
Act as, or along with, the security officer for the branch ensuring proper compliance ensuring safety of employees and infrastructure. Complete audits timely in accordance with the Vault Policy and Bank Security Policy.
Identify training opportunities, provide coaching and meaningful feedback to CSR’s to develop skill sets. Conduct annual reviews and provide ongoing support.
Complete customer transactions and provide back-up teller support as needed.

KNOWLEDGE, SKILLS & ABILITIES:

5+ years banking experience or equivalent experience.
Strong communication and risk management skills.
Ability to provide leadership and mentoring for Customer Service Representatives (CSR).
Ability to quickly grasp new concepts and technology used for bank operations.
Generate goodwill for the bank through active community involvement.
Ability to work during bank operating hours.

Job Type: Full-time

Pay: $32.00 - $38.00 per hour

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

Associate (Required)

Experience:

banking: 5 years (Required)

Ability to Commute:

Baldwin City, KS 66006 (Required)

Ability to Relocate:

Baldwin City, KS 66006: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

branch manager jobs in ottawa ks

Customer Service Manager (CSM)

Bank Manager

Market President

Assistant Retail Manager

Assistant Bank Manager - Dual Locations

Market President

Branch Supervisor

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