Top 65 Computer and information systems managers Jobs in Overland Park, Ks

Information Technology Supervisor
City of Independence Missouri —Independence, MO
- $90,327 - $135,942 a year
- Weekends as needed
- Background check
- Computer science
- Computer Science
Quick Apply
6d
EUS Manager
PISCA Panasonic Information Systems Company America —De Soto, KS
- $98,000 - $102,000 a year
- Full-time
- Computer science
- Computer Science
- Addiction Medicine
- Health savings account
- Paid holidays
IT Project Manager
Black & Veatch Family of Companies —Overland Park, KS
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Wellness program
- AD&D insurance
2d
Financial Systems Manager
Shook, Hardy and Bacon —Kansas City, MO
- Hybrid work
- System design
- Research
- Finance
Quick Apply
Internal Audit Manager, IT
Busey Bank —Leawood, KS
- $100,000 - $125,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Profit sharing
- Wellness program
Quick Apply
SAP Master Data Governance Lead
System One —Weatherby Lake, MO
- $100,000 - $130,000 a year
- Weekends as needed
- Finance
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
IT Project Manager
City Wide Facility Solutions —Lenexa, KS
- $120,000 - $150,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
AI Office Lead
Dairy Farmers of America —Kansas City, KS
- $150,000 - $200,000 a year
- Computer science
- Computer Science
- Master's degree
- Adoption assistance
Quick Apply
IT Manager – Enterprise Data & Analytics
Associated Wholesale Grocers —Kansas City, KS
- Extended hours
- Computer science
- 7 years
- Computer Science
- Wellness program
- Health savings account
IT Manager - SOX Audit & Compliance
Ash Grove Cement —Overland Park, KS
- $125,100 - $152,900 a year
- Azure
- Computer Science
- 5 years
- Profit sharing
- Paid holidays
Quick Apply
Program Manager | Remote, USA
Optiv —Overland Park, KS
- Full-time
- Remote
- Computer Science
- Bachelor of Science
- Bachelor's degree
Lead IT Systems Apps Analyst
Children's Mercy KC —Kansas City, MO
- From $43.65 an hour
- Full-time
- Hospital
- Pass drug screening
- Mid-level
Team Leader (People Manager) Cyber Security (Endpoint)
Garmin International, Inc. —Olathe, KS
- Full-time
- Azure
- Computer Science
- 5 years
Manager of Lab Strategy & Technical Operations
Black & Veatch Family of Companies —Overland Park, KS
- Full-time
- Background check
- Computer Science
- 5 years
- Wellness program
- AD&D insurance
Manager, Cybersecurity - Process and Analytics
T-Mobile USA, Inc. —Overland Park, KS
- $126,800 - $228,700 a year
- Full-time
- 18 years or older
- Computer science
- Computer Science
- Paid parental leave
- AD&D insurance
Workplace Technology Manager
Henderson Engineers —Lenexa, KS
- Full-time
- Computer Science
- System design
- Office
- Profit sharing
- Paid training
Quick Apply
6d
Enterprise Application Manager
Metropolitan Community College —Kansas City, MO
- $72,893 - $79,453 a year
- Full-time
- Research
- Bachelor's degree
- Mentoring
- Health savings account
- Paid holidays
11h
Data Product Manager
UMB Financial Corporation —Kansas City, MO
- $91,950 - $157,630 a year
- Email
- Azure
- Computer Science
- 3 years
- Paid holidays
- Health insurance
Enterprise Applications Manager
MID-AMERICA NAZARENE UNIVERSITY —Olathe, KS
- Full-time
- Computer Science
- 3 years
- SQL
Specialist Lead, Firm Financial Systems
Deloitte —Kansas City, MO
- $97,600 - $179,900 a year
- Full-time
- CPA
- Research
- Mid-level

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Information Technology Supervisor

City of Independence Missouri -
Independence, MO

Quick Apply

Job Details

Full-time
$90,327 - $135,942 a year
6 days ago

Qualifications

Vendor relationship building
Endpoint Security
Staff performance monitoring
Knowledge management
Managing technical support teams
Mobile device support
Team supervision
IT user and group management
Wireless networking
GPO
Managing teams in a customer support role
Procedural guides
Coaching
Configuration management
Equipment troubleshooting
Employee relationship building
Application deployment
Training material drafting
Metrics Reporting
Windows
Printer (troubleshooting support)
Data summary reports
Team development
DHCP
Driver's License
Cloud-based systems
Email configuration (technical support)
Cloud service support
Computer hardware
Desktop (troubleshooting support)

Full Job Description

The Information Technology Supervisor – Helpdesk oversees the City’s inhouse technical support team and contracted helpdesk services. This hands-on leadership role combines staff management, service delivery, and direct technical troubleshooting to ensure employees receive timely, consistent, and effective support. The supervisor manages daily helpdesk operations, sets service expectations, monitors performance, coordinates escalations, and supports cross-team collaboration across networking, systems, cybersecurity, and application support.
ESSENTIAL FUNCTIONS
The Information Technology Supervisor – Helpdesk may perform some or all the following duties, including additional duties as assigned.

Support development and implementation of Technology Services goals, policies, and standards.
Supervise helpdesk staff, including hiring, onboarding, work assignments, and daily oversight.
Manage performance through coaching, training, evaluations, and corrective action.
Prioritize and coordinate technical support activities for efficient and timely service.
Oversee daily service desk operations, including incidents, requests, walkups, phone, and remote support.
Monitor service levels, ticket response and resolution times, customer satisfaction, and performance metrics.
Review tickets for accuracy, documentation quality, prioritization, and compliance with procedures.
Ensure issues are properly resolved or escalated to internal teams or vendors.
Maintain procedures, troubleshooting guides, and knowledgebase content.
Identify recurring issues and collaborate with technical teams on root cause resolution.
Provide hands-on support for complex hardware, software, connectivity, and account access issues.
Support user account administration, Microsoft 365, Active Directory, identity management, and endpoint tools.
Coordinate provisioning, deployment, replacement, and lifecycle management of end user devices.
Manage onboarding and offboarding workflows, including accounts and equipment.
Assist with support during outages, cybersecurity incidents, deployments, upgrades, and emergency operations.
Communicate clearly with users, providing updates, timelines, and explanations.
Partner with departments to assess needs, address service gaps, and improve workflows.
Lead service quality and process improvement initiatives.
Coordinate vendor activities and ensure service commitments are met.
Prepare reports, performance summaries, and staffing or service recommendations.
Support project planning, testing, deployment, training, and postimplementation activities.
Perform other related duties as assigned.

MINIMUM QUALIFICATIONS

Education and Experience:
Bachelor’s Degree in Information Systems, Computer Science, Business Administration or closely related field;
AND
Five (5) years of progressively responsible technical support experience, including supervisory or lead responsibilities;
OR
An equivalent combination of education and experience.

Knowledge, Skills, and Abilities Required:

Strong knowledge of helpdesk/service desk operations and technical support practices.
Understanding of incident, request, problem, change, and knowledge management processes.
Familiarity with ticketing systems, SLAs, metrics, and workload management.
Solid knowledge of computer hardware, Windows OS, mobile devices, printers, peripherals, and remote support tools.
Proficiency with Microsoft 365 administration and support.
Knowledge of Active Directory, Group Policy, DNS, DHCP, and identity/access management.
Working knowledge of networking fundamentals and troubleshooting.
Ability to diagnose wired/wireless connectivity, VPN, DNS, DHCP, and cloud access issues.
Understanding of endpoint, network, server, mobile, and cloud security principles.
Familiarity with cloud based telephony and unified communications systems.
Knowledge of endpoint configuration, software deployment, patching, inventory, and device lifecycle management.
Ability to lead, coach, and evaluate technical staff.
Ability to set priorities, delegate tasks, manage workloads, and meet deadlines.
Ability to remain professional during disruptions or challenging user situations.
Strong analytical and troubleshooting abilities.
Ability to clearly communicate technical concepts to nontechnical users.
Strong written and verbal communication skills.
Ability to develop documentation, procedures, reports, and training materials.
Ability to analyze operational and performance related information.
Ability to build effective working relationships with staff, management, vendors, and other departments.
Ability to maintain confidentiality and use sound judgment.

Special Requirements and/or Qualifications:
Valid driver’s license required.
Must complete required NIMS training within first six months of hire. This is online training that will be provided upon hire.

Work Environment:
Work is performed in a typical office environment but may require travel to City facilities. The position may require evening, weekend, holiday, emergency, or on-call support as assigned. While performing the essential functions of this job, the employee is frequently required to walk, stand, sit, reach, bend, kneel, crawl, handle equipment, lift up to 25 pounds.

Equal Employment Opportunity Statement
The City of Independence is an Equal Opportunity Employer, and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The City of Independence is a background screening, drug-free workplace.

The City of Independence provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to [email protected].

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right in coordination with the governing union (if applicable) to add, delete, or modify any and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

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Refine Your Search

computer and information systems managers jobs in overland park, ks

Information Technology Supervisor

EUS Manager

IT Project Manager

Financial Systems Manager

Internal Audit Manager, IT

SAP Master Data Governance Lead

IT Project Manager

AI Office Lead

IT Manager – Enterprise Data & Analytics

IT Manager - SOX Audit & Compliance

Program Manager | Remote, USA

Lead IT Systems Apps Analyst

Team Leader (People Manager) Cyber Security (Endpoint)

Manager of Lab Strategy & Technical Operations

Manager, Cybersecurity - Process and Analytics

Workplace Technology Manager

Enterprise Application Manager

Data Product Manager

Enterprise Applications Manager

Specialist Lead, Firm Financial Systems

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