Top 678 Customer solutions specialist Jobs in Overland Park, Ks

Senior Customer Support Training Specialist - Bank Operations
Commerce Bank —Kansas City, MO
- $26.70 - $31.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
2d
Customer Experience Category Specialist
Quince —Kansas City, MO
- $26 an hour
- Remote
- Background check
- Writing skills
- Continuous improvement
- Paid training
- Health insurance
9d
Implementation Consultant I
Abbott Laboratories —Kansas City, MO
- $26.50 - $53.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Tuition reimbursement
5d
Senior Customer Service Specialist
Oracle —Kansas City, MO
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Office
BCT Partners – Data Management Specialist
BCT Partners, LLC —Kansas City, MO
- $65,000 - $80,000 a year
- Full-time
- Remote
- Customer service
- Mid-level
- SQL
- Disability insurance
- Health insurance
Customer Service Specialist, Call Center
Tyler Technologies —Overland Park, KS
- Mid-level
- Office
- Analysis skills
Quick Apply
Claim Operations Specialist
The Travelers Companies, Inc. —Overland Park, KS
- $45,400 - $74,900 a year
- Hybrid work
- Computer literacy
- Mid-level
- High school diploma or GED
- Wellness program
- Paid holidays
7d
Customer Care Specialist
Essilor and Subsidiaries —Lenexa, KS
- Full-time
- Research
- Mid-level
- Bachelor's degree
- Health insurance
- Paid time off
11d
Document Controls Specialist- Kiewit Nuclear Solutions-Various Locations and Projects
Kiewit Corporation —Lenexa, KS
- Overtime
- Construction site
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Customer Solutions Specialist
Husqvarna —Olathe, KS
- Full-time
- Microsoft Excel
- Schematics
- ERP systems
7d
Customer Support Specialist
BASYS Processing —Lenexa, KS
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
Quick Apply
E2E Data and Analytics Specialist (175292)
Colgate-Palmolive —Overland Park, KS
- $96,800 - $137,000 a year
- Full-time
- Hybrid work
- 3 years
- Master's degree
- SQL
- Profit sharing
- Paid parental leave
9d
Strategic Logistics Specialist
CACI —Kansas City, MO
- $61,600 - $129,300 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health insurance
IT Hardware Provisioning Specialist
Advantage Solutions —Lenexa, KS
- $21.25 - $26.54 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Service Loan Specialist
QC Holdings, Inc./LendNation —Lenexa, KS
- $20 an hour
- Full-time
- Remote
- Spanish
- High school diploma or GED
- Organizational skills
Quick Apply
12d
Customer Deployment Specialist
Deloitte —Kansas City, MO
- $105,400 - $207,800 a year
- Full-time
- Up to 50% travel
- 5 years
- Bachelor's degree
Customer Service Specialist
PPC FLEX —Kansas City, KS
- $21 - $27 an hour
- Mid-level
- Office
- Travel
Sr. Business Operations Specialist, Communications & Change
Cushman & Wakefield —Kansas City, MO
- $68,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Office
- Health savings account
- Disability insurance
Quick Apply
14d
Medical Records Specialist
Overland Park Regional Medical Center —Overland Park, KS
- Full-time
- Entry level
- Under 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
14d
Customer Service Specialist
Essilor and Subsidiaries —Lenexa, KS
- Full-time
- 5 years
- High school diploma or GED
- Conflict management
- Health insurance
- Paid time off

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Senior Customer Support Training Specialist - Bank Operations

Commerce Bank -
Kansas City, MO

Apply Now

Job Details

Full-time
$26.70 - $31.50 an hour
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Microsoft Excel
Microsoft Outlook
E-learning (training delivery method)
Word embeddings
User training (technical support)
Bank experience
Content development
Instructor-led training (training delivery method)
Microsoft Teams
Developing new training programs
Instructional materials development
Cross-functional collaboration
Remote training

Full Job Description

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $26.70 - $31.50 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to develop, facilitate, and support training that helps Commercial Customer Support team members build the knowledge, skills, and confidence needed to perform effectively.

Essential Functions

Participate in hands-on call and email processing to build operational proficiency and subject matter expertise that support effective coaching and training
Perform call evaluations and shadowing sessions to measure proficiency, reinforce training objectives, and address knowledge gaps through targeted coaching and refresher training
Maintain a strong understanding of operational procedures, products, systems, and regulatory requirements to ensure training content remains accurate, relevant, and compliant
Create, update, and deliver engaging training materials, job aids, reference guides, and learning resources to support operational processes, systems, products, and regulatory requirements
Facilitate onboarding, instructor-led, virtual, and hands-on training actives that support learning completion, knowledge retention, skill development, and confidence in role performance
Partner with leaders and subject matter experts to identify training needs, develop learning solutions, and align training initiatives with business objectives and customer experience goals
Monitor training effectiveness and performance outcomes to identify trends, drive continuous improvement, and support ongoing employee development through targeted training and change management efforts
Collaborate across departments to support organizational initiatives, process changes, system implementations, and other projects requiring training and knowledge transfer
Perform other duties as assigned

Work Schedule:

Monday - Friday: 8:00 AM - 5:00 PM
Could vary periodically due to assignment (ie: 7:30 AM - 4:30 PM), day shift only

Knowledge, Skills & Abilities Required

Proven ability to lead presentations, facilitate discussions and deliver training to large and small groups in virtual and in-person settings
Ability to apply training methodology principles to develop, facilitate, and evaluate learning activities that support employee proficiency, knowledge retention, and operational performance
Ability to collaborate and build trust with leadership and other stakeholders
Ability to quickly learn, adapt to, and utilize business applications and technology solutions to support training effectiveness, process improvement, and team member development
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

Bachelor’s degree or equivalent combination of education and experience required
3+ years training methodology experience required
2+ years financial services experience required
2+ years of call center training experience required
2+ years of experience in training design and development preferred

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Senior Customer Support Training Specialist - Bank Operations level job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $26.70 to $31.50 per hour.

#LI-MC1

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time

Apply Now

Refine Your Search

customer solutions specialist jobs in overland park, ks

Senior Customer Support Training Specialist - Bank Operations

Customer Experience Category Specialist

Implementation Consultant I

Senior Customer Service Specialist

BCT Partners – Data Management Specialist

Customer Service Specialist, Call Center

Claim Operations Specialist

Customer Care Specialist

Document Controls Specialist- Kiewit Nuclear Solutions-Various Locations and Projects

Customer Solutions Specialist

Customer Support Specialist

E2E Data and Analytics Specialist (175292)

Strategic Logistics Specialist

IT Hardware Provisioning Specialist

Customer Service Loan Specialist

Customer Deployment Specialist

Customer Service Specialist

Sr. Business Operations Specialist, Communications & Change

Medical Records Specialist

Customer Service Specialist

I want to receive the latest job alert for customer solutions specialist in overland park, ks

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