Top 1 Field operator Jobs in Overland Park, Ks

Dispatcher
Marvin's Tow Service, Inc —Spring Hill, KS
- $15 - $20 an hour
- Weekends as needed
- High school diploma or GED
- Flatbed truck
- In-person
- Employee discount
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11d

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Dispatcher

Marvin's Tow Service, Inc
Spring Hill, KS

Quick Apply

Job Details

Full-time
$15 - $20 an hour
11 days ago

Benefits

Employee discount

Qualifications

Active listening
Logistics
High school diploma or GED
Patience
Multi-line phone systems

Full Job Description

Job Summary

A Tow Service Dispatcher acts as the central hub between stranded motorists, field operators, and emergency services. They manage real-time logistics, prioritize calls based on safety and urgency, and direct field teams to perform towing, roadside assistance, and vehicle recovery operations.

Core Responsibilities

Call Intake & Triage: Answer incoming emergency and non-emergency calls from drivers, law enforcement, and motor clubs (e.g., AAA). Assess location, vehicle condition, and driver safety.
Fleet Routing & Scheduling: Dispatch appropriate tow trucks (flatbed, wheel-lift, heavy-duty) using GPS tracking and Computer-Aided Dispatch (CAD) software to optimize response times.
Customer Communication: Provide accurate Estimated Times of Arrival (ETAs), cost estimates, and clear instructions to drivers waiting in high-risk locations.
Field Operator Coordination: Relay accurate location details, vehicle specifics, and hazard alerts to drivers while monitoring their progress and safety.
Data & Inventory Tracking: Log service details, payment processing, vehicle identification numbers (VINs), and impound records in accordance with local regulations.

Key Qualifications & Skills

Experience: High school diploma/GED required; 1–2 years of dispatch, call center, or logistics experience preferred.
Technical Proficiency: Experience with CAD software, GPS mapping tools, multi-line phone systems, and basic payment processing.
Soft Skills: Exceptional calm under pressure, strong spatial/geographic awareness, active listening, and conflict de-escalation.
Schedule Flexibility: Willingness to work rotating shifts, including nights, weekends, and holidays in a 24/7/365 operational environment.

Join us as a Dispatcher if you thrive in a lively environment where your organizational prowess, technical expertise, and communication skills will drive our transportation success!

Pay: $15.00 - $20.00 per hour

Benefits:

Employee discount

Work Location: In person

Quick Apply

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