Top 154 Technical support representative Jobs in Overland Park, Ks

Banking Technical Support Representative
Jack Henry —Lenexa, KS
- $42,000 - $53,000 a year
- Full-time
- Remote
- Research
- In-person
- 1 year
1d
Technical Support Specialist
Navanta, LLC —Lenexa, KS
- Full-time
- Mid-level
- Analysis skills
- Ability to sit for extended periods
Customer Care Representative (Hybrid - Kansas City, KS)
Farmers Insurance Group —Kansas City, KS
- $24.35 an hour
- Full-time
- Hybrid work
- Background check
- Office
- High school diploma or GED
- Paid training
- Paid parental leave
Software Support Representative (ACH and Wires)
Jack Henry —Lenexa, KS
- Weekends as needed
- Remote
- Research
- Mid-level
- 1 year
Call Center Representative
The University of Kansas Health System —Lenexa, KS
- HIPAA
- English
- High school diploma or GED
Outpatient Pharmacy Call Center Representative
The University of Kansas Health System —Lenexa, KS
- HIPAA
- English
- High school diploma or GED
Technical Support Representative - Kansas City
Gallagher —Kansas City, MO
- Microsoft Outlook
- Computer literacy
- Office
10d
Technical Support Representative - Kansas City
Gallagher Group —Kansas City, MO
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
10d
Technical Support Specialist
BioIVT —Kansas City, KS
- $21 - $26 an hour
- Weekends as needed
- Computer science
- Computer Science
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
Senior Representative - Customer Service
Wesco —Shawnee, KS
- $26.02 - $32.53 an hour
- Urgently hiring
- 5 years
- Writing skills
- Research
- Health insurance
- Dental insurance
On-Site Service Representative Full Time LENEXA, KS
W.W. Grainger —Lenexa, KS
- $21.54 - $26.93 an hour
- Full-time
- 3 years
- High school diploma or GED
- Driver's License
- Paid parental leave
- Dental insurance
1d
Sales Executive - Medical Device Maintenance and Repair Contract Sales
Draeger, Inc. —Kansas City, MO
- $65,000 a year
- Contract
- Remote
- Microsoft Outlook
- Up to 50% travel
- Bachelor of Science
- Free parking
- Paid holidays
Branch Sales
Stanion Wholesale Electric Co. —Olathe, KS
- Full-time
- Inventory management
- Merchandising
- DOT physical examination
- Wellness program
- AD&D insurance
Quick Apply
Associate Sales Representative
Velopower Inc. —Kansas City, MO
- From $48,000 a year
- Full-time
- Marketing
- Customer service
- Merchandising
- Paid holidays
- Health insurance
Quick Apply
Outside Sales Representative
Recruiting Module —Kansas City, MO
- Full-time
- Bachelor of Science
- Pass drug screening
- Mid-level
Quick Apply
1d
PROJECT ENGINEER 1
SMITH & LOVELESS INC —Lenexa, KS
- Mid-level
- Ability to climb stairs
- Organizational skills
- Profit sharing
- Health savings account
Quick Apply
Inside Sales Representative
Comet Industries —Kansas City, MO
- Full-time
- Background check
- Spanish
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Heavy Equipment Sales Rep
Foley Equipment —Kansas City, MO
- Mid-level
- Driver's License
- Driving
- AD&D insurance
- Disability insurance
7d
Representative - Customer Service
Wesco —Olathe, KS
- $20.61 - $25.76 an hour
- Urgently hiring
- Computer literacy
- Writing skills
- Research
- Health insurance
- Dental insurance
8d
Customer Service Representative
Cargill —Olathe, KS
- Day shift
- Mid-level
- Office
- Microsoft Office

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Banking Technical Support Representative

Jack Henry -
Lenexa, KS

Apply Now

Job Details

Full-time
$42,000 - $53,000 a year
1 day ago

Qualifications

Financial services customer support
Customer support

Full Job Description

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Jack Henry is seeking a Banking Technical Support Representative to join our Enterprise Payment Solutions Ensenta team. In this role, you will provide product support to customers via the telephone and/or internet. Using product knowledge, you will provide the highest level of service to resolve the customer’s issues and restore the customer to fully functioning status, while strengthening the customer Jack Henry relationship.

The EPS Ensenta Client Services team provides customer service to our financial institutions and partners. This team services as the first point of contact and call resolution support center offering case support to the customers. Shift Flexibility is needed to maintain the operational hours for a team of 9.

This is a remote position, with the exception of California. Candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO; Louisville, KY.

The salary range for this position is $42,000 - $53,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
Research customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions.
Provides appropriate personnel with a precise understanding of user's issues when the problem needs to be escalated to a higher level.
Monitors incoming phone calls and/or case assignment queue and resolves in accordance with Service Level Standards (SLS). Use available support tools to assist the customer and/or recreate the issue.
Participates in training programs to continuously improve product knowledge and service skills.
May perform other job duties as assigned.

What you’ll need to have:

Minimum 18 months of experience in customer support (phone or onsite) within a financial institution with some technical customer support experience.
Must be able to work a shift that will be Monday-Friday 10AM to 7PM Central Time. *Shift is based of staffing needs.

What would be nice for you to have:

Associate or bachelor’s degree.
Minimum 12 months of experience in a Bank or Credit Union.
Knowledge in payment processing, specifically, Mobile Payments, ATM’s, Transaction Files.
Understanding of Financial Institution Products and technological Services.
Call center experience.
Ability to manage several queues at once.
Experience supporting customers for escalated technical issues.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

Apply Now

Refine Your Search

technical support representative jobs in overland park, ks

Banking Technical Support Representative

Technical Support Specialist

Customer Care Representative (Hybrid - Kansas City, KS)

Software Support Representative (ACH and Wires)

Call Center Representative

Outpatient Pharmacy Call Center Representative

Technical Support Representative - Kansas City

Technical Support Representative - Kansas City

Technical Support Specialist

Senior Representative - Customer Service

On-Site Service Representative Full Time LENEXA, KS

Sales Executive - Medical Device Maintenance and Repair Contract Sales

Branch Sales

Associate Sales Representative

Outside Sales Representative

PROJECT ENGINEER 1

Inside Sales Representative

Heavy Equipment Sales Rep

Representative - Customer Service

Customer Service Representative

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