Top 1413 Customer experience supervisor Jobs in Owasso, Ok

Service Desk Supervisor
Waterfield Tech —Tulsa, OK
- $70,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Mentoring
- Ability to sit for extended periods
Customer Experience Supervisor I - The Center @ Owasso
JCPenney —Owasso, OK
- $20 - $25 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Assistant Grain Elevator Operations Manager
Viterra (Bunge) —Tulsa, OK
- Weekends as needed
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Relocation assistance
Quick Apply
Cash Management- Supervisor
SOAR Partners LLC —Tulsa, OK
- $50,000 - $70,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- CPA
- Health savings account
- Health insurance
Quick Apply
Assistant Store Manager
Janie and Jack LLC —Jenks, OK
- $12.33 - $21.00 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Commuter assistance
- Disability insurance
Quick Apply
6h
Product Manager
BPG-Arrowhead Winch Inc. —Broken Arrow, OK
- Full-time
- Background check
- 5 years
- Pass drug screening
- Profit sharing
- Health savings account
Quick Apply
6d
General Manager (GM)
District Burger —Broken Arrow, OK
- $50,000 - $65,000 a year
- Full-time
- Background check
- Serving
- Spanish
- Paid training
- Health insurance
Quick Apply
Plumbing Sales Supervisor (Drain and Sewer Division)
Maston's Plumbing & Drain —Tulsa, OK
- Up to $150,000 a year
- Full-time
- 5 years
- Plumbing
- Mentoring
- Fuel card
- Paid holidays
Quick Apply
14d
Production Supervisor
Sonaca North America —Tulsa, OK
- $70,000 - $75,000 a year
- Online Application
- Background check
- 5 years
- Bachelor of Science
- Wellness program
- Paid holidays
Quick Apply
Manager - Operations
Sonaca North America —Tulsa, OK
- $135,000 - $150,000 a year
- Online Application
- Background check
- 7 years
- Analysis skills
- Wellness program
- Paid holidays
Quick Apply
Canvass Supervisor- Leadership Role
DaBella —Tulsa, OK
- $22.50 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
8d
Electrical Assembly Supervisor
Kelvion Holding GmbH —Catoosa, OK
- Full-time
- 5 years
- Word processing
- Computer literacy
- Paid holidays
- Disability insurance
13d
Safety Manager
Metro Tech Electric —Tulsa, OK
- From $85,000 a year
- Weekends as needed
- Construction site
- Bachelor of Science
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
5d
Marketing Manager
National Bus Sales —Tulsa, OK
- Full-time
- Marketing
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Pharmacy
Saint Francis Hospital, Inc. —Tulsa, OK
- Weekends as needed
- Hospital
- Writing skills
- Mid-level
Quick Apply
Life Insurance Sales Manager
CATHOLIC LIFE INSURANCE —Tulsa, OK
- $50,000 - $250,000 a year
- Part-time
- Remote
- Background check
- Sales
- Mid-level
- Flexible schedule
Quick Apply
Assembly Supervisor
Kelvion Holding GmbH —Catoosa, OK
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Marketing Manager
Confidential —Tulsa, OK
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- SQL
- JavaScript
- Health insurance
- Dental insurance
Quick Apply
Kitchen Manager - Collinsville Public School
SFE - Southwest Foodservice Excellence —Collinsville, OK
- $15 an hour
- Full-time
- Microsoft Word
- School experience
- Serving
- Health insurance
- Dental insurance
Quick Apply
Contents & Fire Restoration Project Manager
Oklahoma Disaster Restoration —Tulsa, OK
- $25 - $30 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d

I want to receive the latest job alert for customer experience supervisor in owasso, ok

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience supervisor jobs near owasso, ok

Service Desk Supervisor

Waterfield Tech -
Tulsa, OK

Apply Now

Job Details

Full-time
$70,000 - $85,000 a year

Qualifications

Customer communication

Full Job Description

Service Desk Supervisor

Company Overview

Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs.

Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.

We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls.

Position Summary

The Service Desk Supervisor will play a crucial role in ensuring the smooth and efficient operation of our service department, overseeing the delivery of exceptional customer service, supervising a team of service technicians, and optimizing processes to enhance customer satisfaction and business growth. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a deep understanding of service operations.

Key Responsibilities

Team Leadership:

Supervise and mentor a team of service desk technicians and support staff.
Foster a positive and collaborative work environment, encouraging teamwork, growth, and professional development within the team.
Provide constructive feedback and implement training programs to enhance team skills and expertise.
Ensure adequate staffing levels and manage scheduling to meet service demands effectively.

2. Customer Service Excellence:

Oversee the delivery of high-quality customer service by the service team, ensuring that customer expectations are consistently met or exceeded.
Address and resolve customer concerns and complaints promptly, demonstrating a commitment to customer satisfaction.
Establish and maintain strong relationships with customers, addressing their needs and providing solutions to enhance their overall experience.

3. Service Operations Management:

Help to streamline workflows and improve efficiency while maintaining quality standards.
Monitor and analyze service performance metrics, such as response times, resolution rates, and customer feedback, to identify areas for improvement.
Collaborate with leaders to ensure smooth coordination of service activities, such as inventory management, parts ordering, and scheduling.

4. Technical Expertise:

Maintain a solid understanding of the products and services offered, staying updated on industry trends and technological advancements.
Provide technical guidance and support to service technicians, assisting in complex troubleshooting and problem-solving.

5. Budget and Resource Management:

Identify resource requirements, including tools, equipment, and personnel, to support service activities and business growth.

6. Compliance and Safety:

Ensure compliance with all relevant industry regulations, safety standards, and company policies.
Ensure the team is following safety protocols and provide training to ensure a safe working environment for service technicians and customers.

7. Reporting and Documentation:

Maintain accurate and up-to-date records of service activities, including maintenance logs, service reports, and customer interactions.
Generate regular reports on service performance, presenting insights and recommendations to senior management.

8. Continuous Improvement:

Proactively identify opportunities for process improvements, customer service enhancements, and cost-saving measures.
Drive initiatives to implement best practices and innovative solutions to elevate the overall service department performance.

Qualifications

Proven experience in service or a related role.
Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
Excellent communication, interpersonal, and conflict resolution abilities.
Customer-focused mindset with a commitment to delivering exceptional service.
Analytical and problem-solving skills to address operational challenges and implement effective solutions.
Proficiency in using service management software and tools.
Technical knowledge in the relevant industry or product line is preferred.
Strong organizational skills and attention to detail.
Ability to adapt to changing priorities and work in a fast-paced environment.
Familiarity with resource allocation.
Knowledge of safety regulations and compliance standards.
Strong business acumen and strategic thinking.

Physical Requirements

Sitting: Ability to be able to sit for long periods of time.
Lifting: Ability to lift equipment and or tools up to 20 pounds.

Waterfield Tech is proud to be an equal opportunity employer.

Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.

Apply Now

Refine Your Search

customer experience supervisor jobs in owasso, ok

Service Desk Supervisor

Customer Experience Supervisor I - The Center @ Owasso

Assistant Grain Elevator Operations Manager

Cash Management- Supervisor

Assistant Store Manager

Product Manager

General Manager (GM)

Plumbing Sales Supervisor (Drain and Sewer Division)

Production Supervisor

Manager - Operations

Canvass Supervisor- Leadership Role

Electrical Assembly Supervisor

Safety Manager

Marketing Manager

Supervisor, Pharmacy

Life Insurance Sales Manager

Assembly Supervisor

Marketing Manager

Kitchen Manager - Collinsville Public School

Contents & Fire Restoration Project Manager

I want to receive the latest job alert for customer experience supervisor in owasso, ok

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected