Entity: Owensboro Health System | Department: Finance | Work Hours: Primary Monday - Friday 8:00am-5:00pm | Weekend Requirements: N/A | 1.0 FTE
Job Summary:
Responsible for education of staff within Revenue Cycle departments across the organization.
Job Responsibilities:
Develops and delivers quality, professional, creative, and engaging Epic training programs for end users.
Utilizes current knowledge of best practices for adult learning and job training using the appropriate Epic modules and other applications that are interfaced and/or integrated.
Conducts technical and operational training with new and current staff regarding Epic system functionality within the Revenue Cycle modules, department operations, and other software and tools in a variety of settings including but not limited to online and classroom.
Establishes training goals by presenting a formalized program including all necessary materials, hands-on exercises, knowledge assessments, and competency exams.
Collaborates with the IT system Epic Teams, both internal and external stakeholders for developing, coordinating and integrating professional practices and quality audit processes in the department setting.
Assists with daily activities including analytics and system review.
Assists in publishing a monthly newsletter as directed.
Manages assigned projects, team functions, and training schedules.
Participates in Epic education team planning and training.
Provides on-going support with users to ensure the quality and functionality of their Epic module is being optimized.
Provides in-person, telephone, and remote support to users also maintaining a consistent standard process of workflow.
Utilizes Epic and HealthStream reports to identify knowledge gaps for users and identifies team members in need of coaching and proactively ensures that the applications are being used efficiently and effectively.
Participates in instructional design, team building, and problem-solving programs for Epic application end-users to ensure knowledge and proficient understanding to enhance the overall Revenue Cycle operations.
Skills and Attributes:
Requires critical thinking skills and decisive judgment.
Works under general supervision.
Must be able to work in a stressful environment and take appropriate action.
Position Requirements:
Work Experience
Education
Additional Education Information
Licensure/Certification/Registration
Organizational Responsibilities:
Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.
Additional Job Information:
This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description.
The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.
Standard ADA Settings:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: (Office Environment)
Standing: Occasionally
Walking: Occasionally
Sitting: Frequently
Lifting 0-25 lbs.: Rarely
Lifting 25-75 lbs.: Rarely
Lifting over 75 lbs.: Rarely
Carrying 0-25 lbs.: Rarely
Carrying 25-75 lbs.: Rarely
Carrying over 75 lbs.: Rarely
Pushing/Pulling 0-25 lbs.: Frequently
Pushing/Pulling 25-75 lbs.: Rarely
Pushing/Pulling over 75 lbs.: Rarely
Climbing: Rarely
Bending/Stooping: Rarely
Kneeling: Rarely
Crouching/Crawling: Rarely
Reaching: Occasionally
Talking: Frequently
Hearing: Frequently
Repetitive Foot/Leg Movements: Rarely
Repetitive Hand/Arm Movements: Frequently
Keyboard Data Entry: Frequently
Running: Rarely
Vision: Depth Perception: Frequently
Vision: Distinguish Color: Frequently
Vision: Seeing Far: Frequently
Vision: Seeing Near: Frequently
Hazardous Drug Risk Exposure:
Risk Level: Low-Risk
Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.
