Top 158 Customer experience specialist Jobs in Owosso, Mi

Call Center Specialist
Memorial Healthcare —Owosso, MI
- Full-time
- Anatomy knowledge
- Word processing
- Medical office experience
Branch Support Specialist
Dort Financial Credit Union —Owosso, MI
- $20 an hour
- Part-time
- Office
- Administrative experience
- High school diploma or GED
- Paid holidays
- Paid time off
Relationship Specialist
Team One Credit Union —Owosso, MI
- Weekends as needed
- Office
- Driver's License
- Entry level
Quick Apply
Customer Benefits Specialist (Remote)
S&A Group —Flint, MI
- $50,000 - $65,000 a year
- Full-time
- Remote
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Restoration Specialist
McCardel Restoration —East Lansing, MI
- $20 - $28 an hour
- Overtime
- Construction site
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Order Entry & Invoicing Specialist (QuickBooks Experience Required)
Fluid Cooling Systems LLC —Flint, MI
- $24 - $28 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Financial Services Professional - Hybrid Remote (MI)
Bankers Life —Lansing, MI
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- Office
- Communication skills
- Entry level
Quick Apply
Customer Support Specialist
BS&A Software —Bath, MI
- Multiple hires
- Bachelor of Science
- Mid-level
- Communication skills
Quick Apply
10d
Seasonal Customer Experience Specialist
Tesla —Meridian, MI
- Weekends as needed
- Dealership
- Driver's License
- 1 year
- Commuter assistance
- Health savings account
21h
Diagnostic Imaging Patient Specialist
Memorial Healthcare —Owosso, MI
- Per diem
- Hospital
- BLS Certification
- HIPAA
- COVID-19 protective measures
Retail Sales Specialist
Spectrum —Owosso, MI
- $18.00 - $22.95 an hour
- Full-time
- Writing skills
- Basic math
- English
- Opportunities for advancement
7d
Sales Specialist
Home Depot —Owosso, MI
- Entry level
Claim Support Specialist
Comprehensive Risk Services, LLC —Williamston, MI
- $40,000 - $50,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Health insurance
- Dental insurance
Quick Apply
Specialist, Operations & Logistics
CECO Environmental —Lennon, MI
- Multiple hires
- Customer service
- ERP systems
- Mid-level
Sales Professional
The Argus-Press —Owosso, MI
- From $40,000 a year
- Full-time
- Clean driving record
- Marketing
- Writing skills
- Travel reimbursement
- Health insurance
Quick Apply
13d
Life/Health Insurance Specialist
CLH Insurance Agency —Owosso, MI
- $45,000 - $65,000 a year
- Full-time
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Administrative Assistant – MIHER Program Specialist
Sharon's Heating & Cooling, Inc. —Fowlerville, MI
- $18 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Engagement Specialist
Intuitive Career Solutions inc —East Lansing, MI
- $16 - $20 an hour
- Full-time
- Background check
- No experience needed
- In-person
- Paid training
- Health insurance
Quick Apply
Laboratory Support Specialist
McLaren Health Care —Flint, MI
- Full-time
- Surgery
- Office
- High school diploma or GED
Life Insurance Specialist
CLH Insurance Agency —Owosso, MI
- $45,000 - $65,000 a year
- Full-time
- Mid-level
- Communication skills
- Health insurance
- Paid time off
Quick Apply

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Call Center Specialist

Memorial Healthcare -
Owosso, MI

Apply Now

Job Details

Full-time

Qualifications

Phone communication
Word processing
High school diploma or GED
Desktop applications
Telephone systems
Grammar Experience
Technical Proficiency
Office phone management

Full Job Description

JOB SUMMARY

The Call Center Specialist is the main link between our external customers and Memorial Healthcare. The Call Center Specialist will serve as a role model to other employees for exhibiting excellent customer service skills and effective communication. The Specialist’s primary responsibility will be scheduling procedures, tests and other services, to include coordinating multiple procedures to best meet the patient’s needs and department availability. Information regarding the needed preparation for the appointments will also be provided to the patient and/or the physician’s office. The Call Center Specialist will act as a liaison for all customers and be knowledgeable in organizational and community initiatives. S/he will also perform insurance verification, medical necessity and pre-registration job responsibilities. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.

PRIMARY JOB RESPONSIBILITIES

1. Demonstrates knowledge of, and supports, Memorial Healthcare’s mission, vision, value

statements, Standards of Behavior, policies and procedures, operating instructions, HIPAA Privacy and confidentiality standards, corporate compliance plan, code of ethical behavior and commitment to service excellence.

2. Applies excellent customer service skills while answering the phone to schedule procedures, tests or other services accurately and timely.

3. Demonstrates the knowledge and skills necessary to provide services appropriate to the age of patients.

4. Interviews patients and/or their family members, physicians and/or their office staff to accurately obtain data to schedule, register and obtain insurance verification.

5. Instructs patients and/or their family members and/or physicians and/or their office staff on the approved exam order and patient preparation.

6. Verifies patient insurance eligibility for services at the time of service or prior to, if services are pre-scheduled and require pre-certification or verification.

7. Pre-registers patients and follows medical necessity guidelines for Medicare’s advance beneficiary notices and other payer requirements.

8. Is proactive in asking for patient liability in regards to copays, co-insurance and deductibles prior to services being rendered.

9. Can assist the patient and family by directing them for financial assistance.

10. Remains well versed in all computer applications as pertains to job responsibilities.

11. Acquires and maintains knowledge of all third party payer insurance information.

12. Participates in training programs and educational activities as indicated.

13. Provides creative problem solving when situations arise. Is proactive in potential difficult situations.

DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES

Assesses departmental priorities and fills in as indicated.

Will be cross trained in billing and accounts receivable in order to answer questions as pertains to the Call Center.

Participates in the quality improvement process, in service and continuing education activities.

Other duties as assigned.

JOB SPECIFICATIONS

EDUCATION

High School graduate or GED required and post-high school courses in medical terminology and/or anatomy and physiology or documented knowledge and experience required. Associates degree preferred.

EXPERIENCE

Documented excellence in customer service. Professional telephone and written communication skills required. Word processing and computer skills required. Previous medical office, scheduling, insurance verification and/or registration experience required.

Displays professionalism to all internal and external customers. Customer satisfaction oriented. Excellent communication and grammar skills required. Knowledge of insurance, billing, and payment methods preferred. Computer skills required. Ability to interact with the public in a calm and professional manner. Familiar with the functions and locations of various departments.

ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS

Able to travel independently throughout all Memorial Healthcare facilities.

Ability to sit and/o r stand for long periods of time.

Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC).

ESSENTIAL TECHNICAL ABILITIES

Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.

Ability to enter and retrieve data from hospital information system, ability to operate phone system, operates modern office equipment and do minor maintenance repair and/or programming.

ESSENTIAL MENTAL ABILITIES

Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations. Particularly during a telephone conversation.

Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.

Ability to prioritize daily work responsibilities to accomplish the department’s goals and objectives. Must be self-motivated and able to work independently/and a team player.

ESSENTIAL SENSORY REQUIREMENTS

Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.

Able to see and hear for work-related purposes.

Ability to converse in a calm and friendly manner, ability to effectively communicate on the phone.

INTERPERSONAL SKILLS

Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.

Required to remain calm when adversity is encountered.

Open, honest, and tactful communication skills.

Ability to work as a team member in all activities.

Positive, cooperative and motivated attitude.

Good guest relation skills

Must possess helpfulness, patience and tact in communications, whether in person, on the phone or computer applications.

Location: Memorial Healthcare · Call Center
Schedule: Full Time, Days, 8:30

Apply Now

Refine Your Search

customer experience specialist jobs in owosso, mi

Call Center Specialist

Branch Support Specialist

Relationship Specialist

Customer Benefits Specialist (Remote)

Restoration Specialist

Order Entry & Invoicing Specialist (QuickBooks Experience Required)

Financial Services Professional - Hybrid Remote (MI)

Customer Support Specialist

Seasonal Customer Experience Specialist

Diagnostic Imaging Patient Specialist

Retail Sales Specialist

Sales Specialist

Claim Support Specialist

Specialist, Operations & Logistics

Sales Professional

Life/Health Insurance Specialist

Administrative Assistant – MIHER Program Specialist

Customer Engagement Specialist

Laboratory Support Specialist

Life Insurance Specialist

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