Top 44 Customer service manager Jobs in Oxford, Ct

Enrollment Manager CT
GT Independence —Southington, CT
- Computer literacy
- Mid-level
- Office
- Paid time off
Quick Apply
9d
Route Service Manager - UniFirst
UniFirst —Stratford, CT
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
3d
Manager Aerospace Customer Accounts
Roller Bearing Company of America, Inc —Oxford, CT
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Supervisor, Customer Service
Aquarion Water Company —Monroe, CT
- $80,000 a year
- Seasonal
- Hybrid work
- Mid-level
- Windows
- Bachelor's degree
3d
Client Services Account Manager
Tradewind Aviation LLC —Oxford, CT
- Weekends as needed
- Mid-level
- Office
- 3 years
- Travel reimbursement
- Health insurance
Sr Manager - Customer Service Technology
Avangrid —Orange, CT
- $155,600 - $203,300 a year
- Computer Science
- Office
- Analysis skills
- Dental insurance
- Tuition reimbursement
Customer Service Manager
Parker Hannifin Corporation —New Britain, CT
- $106,490 - $177,635 a year
- Full-time
- Mid-level
- Business development
- Bachelor's degree
- Paid parental leave
- Paid holidays
12d
Customer Success Manager
Gems Setra —Plainville, CT
- $100,870 - $187,110 a year
- 7 years
- Oracle
- Office
Customer Service Associate Team Leader (Front End Support Assistant Manager)
Whole Foods Market —Milford, CT
- $20.05 - $35.00 an hour
- 8 hour shift
- Inventory management
- Merchandising
- Mid-level
- Store discount
- Paid time off
Customer Care Manager
BIC —Shelton, CT
- Hybrid work
- Analysis skills
- Supervising experience
- Bachelor's degree
10d
Manager, Client Service
Bridgewater Associates —Westport, CT
- $220,000 - $400,000 a year
- 5 years
- Writing skills
- Office
Lead Customer Service Rep
Hocon Gas —Danbury, CT
- $26 - $30 an hour
- No high school diploma
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
Customer Experience Manager (Branch Manager) - Shelton
Newtown Savings Bank —Shelton, CT
- Full-time
- Management
- Mid-level
- Office
- Disability insurance
- Health insurance
Customer Care Manager - State Farm Agent Team Member
Derek Gromko - State Farm Agent —Cheshire, CT
- $22 - $24 an hour
- Full-time
- Spanish
- Sales
- Mid-level
- 401(k)
- Paid time off
Quick Apply
Customer Service Call Center Supervisor (Management Track)
CHURCH HILL CLASSICS LTD —Monroe, CT
- $24 - $26 an hour
- Full-time
- 5 years
- ERP systems
- System design
- Disability insurance
- Health insurance
Quick Apply
Temp to Perm Customer Relationship Manager
Encon Heating & AC —Stratford, CT
- $28 - $30 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
12d
Contact Center Team Leader
GT Independence —Southington, CT
- $60,000 a year
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid time off
Quick Apply
Call Center Supervisor (Team Lead)
GT Independence —Southington, CT
- $60,000 a year
- Computer literacy
- Mid-level
- Microsoft Office
- Paid time off
Quick Apply
Customer Service Manager
Stop & Shop —Berlin, CT
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
Customer Service Manager
Raymour and Flanigan —Brookfield, CT
- Weekends as needed
- Mid-level
- 3 years
- Bachelor's degree
- Store discount
- Health savings account
Quick Apply

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Enrollment Manager CT

GT Independence -
Southington, CT

Quick Apply

Job Details

9 days ago

Benefits

Paid time off

Qualifications

Team leadership
Spreadsheets
Employee relationship building
Microsoft Office
High school diploma or GED

Full Job Description

Make a Meaningful Impact Every Day

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

Our Mission

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

The Enrollment Manager plays a critical role in driving the strategy and execution of new referrals and enrollment processes. This position is responsible for developing and implementing comprehensive enrollment plans to meet the GT’s goals and objectives. The Enrollment Manager works closely with prospective participants, case managers, support brokers, independent facilitators, program managers, and various internal departments to ensure a seamless and supportive enrollment experience. The Enrollment Manager oversees the enrollment process from initiation through processing.

RESPONSIBILITIES AND DUTIES:

Leads the enrollment team within a state or region to ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities.
Generates leads and referrals for new individuals and their employees.
Cultivates relationships with case managers, support brokers, independent facilitators and other referring individuals and agencies to develop a base of referrals.
Driving enrollments to achieve company growth goals within existing contracts through conducting presentations and meetings with case managers, external stakeholders, and participants.
Provides constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process.
Supporting the Directors of Business Development in new opportunities within the market.
Troubleshoots issues and field questions from their staff, and all external customers to ensure the enrollment process is smooth and adaptive.
Ensures that the Enrollment team is training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items.
Provides daily direction and communication to employees so that enrollment and processing related calls are answered in a timely, efficient, and knowledgeable manner.
Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
Manages employees, ensuring work is handled efficiently and effectively.
Provides performance feedback and coaching on a regular basis to each direct report.
Ensures employees have appropriate training and other resources to perform their jobs.
Creates and maintains a high-quality work environment.
Assists the Director with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs.
Manages special or ongoing projects that are important to area/process improvement.
Uses appropriate judgment in upward communication regarding department or employee concerns.
Assists with documentation and training of DocuSign program and GT Enroll.
Assists in developing and preparing operational plans and reports on project status

EDUCATION

Bachelor’s degree preferred
High School Diploma or GED required

EXPERIENCE AND QUALIFICATIONS

At least 3 years of related experience
Excellent written and oral communication skills
Extensive experience in working on complex projects with critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
Demonstrate the ability to balance work pressure with time management skills
Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
Experience in working, initiating, and maintaining a highly effective team
Competent in the use of Microsoft programs and the Internet
Competent use of Excel

WORK ENVIRONMENT

Work is performed from a typical office setting.

As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

_______________________

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service manager jobs in oxford, ct

Enrollment Manager CT

Route Service Manager - UniFirst

Manager Aerospace Customer Accounts

Supervisor, Customer Service

Client Services Account Manager

Sr Manager - Customer Service Technology

Customer Service Manager

Customer Success Manager

Customer Service Associate Team Leader (Front End Support Assistant Manager)

Customer Care Manager

Manager, Client Service

Lead Customer Service Rep

Customer Experience Manager (Branch Manager) - Shelton

Customer Care Manager - State Farm Agent Team Member

Customer Service Call Center Supervisor (Management Track)

Temp to Perm Customer Relationship Manager

Contact Center Team Leader

Call Center Supervisor (Team Lead)

Customer Service Manager

Customer Service Manager

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