1. Performs repairs, overhauls, and preventative maintenance, including cleaning, on all slot machines on property.
2. Performs the initial set-up and check-out of new slot machines.
3. Responsible for the break-down, relocation, and set-up of relocated slot machines and stands.
4. Responds to slot machines in a timely manner to resolve guest complaints regarding technical problems with slot machines.
5. Verifies that all slot games communicate accurately with internal systems for accounting purposes; research and resolves issues that arise with same.
6. Notifies Slot Shift Manager of pertinent issues, as needed.
7. Maintains slot floor security by notifying department management of any suspicious activity.
8. Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
9. Participates in slot department special projects in a team environment by interpreting gaming documents, gathering materials necessary to complete the project, including RAM clears, key chipping, machine moves, conversions, and upgrades.
10. Maintains a working knowledge of all games in order to perform repairs and/or preventative maintenance.
11. Knowledge of player tracking system (i.e. meters and progressives) a plus but not required/willing to train.
12. Knowledge of Compliance Advisory and the mandatory firmware notifications that are given
13. Delivers Excellent Customer Service
14. Approves slot payouts within limits per submitted System of Internal Controls.
15. Complies with regulatory agencies.
16. Performs minor machine repairs on all slot machines on property.
17. Continuously walks their assigned areas looking for guests who need service
18. Provide courteous and prompt change, jackpot, and minor machine repair service.
19. Responds to slot machines in a timely manner to resolve guest problems with slot machines.
20. Notifies Slot Shift Supervisor of any issues, as needed.
21. Maintains slot floor security by notifying Slot Shift Supervisor of any suspicious activity.
22. Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and regulations as well as company internal controls.
23. Participates in slot department special projects in a team environment upon request
24. Observes slot play for illegal machine tampering/abuse.
25. Maintains a working knowledge of all games in order to perform minor machine repairs and/or explain game play to guests.
26. Delivers Excellent Customer Service
27. Keep casino floor clean of cups, and push in chairs
Previous Slot Tech or electronic related experience preferred but not needed- Team Player with the capability to learn both on their own and with supervision i.e.: Study Machine Manuals, Internal Controls, and Par Sheets.
- Heavy lifting required; Ability to pick up to 50 lbs.
- High school diploma or general education degree (GED); Electronics experience and/or degree preferred but not needed.
- Is able to sit and stand for prolonged periods of time.
- Must be able to obtain a Gaming license through the state of Maine
