Top 23 Client associate Jobs in Oxford, Ms

Contact Center Customer Care Associate
Cotality —Oxford, MS
- Full-time
- Hybrid work
- Research
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
4d
Senior Evaluation Associate
The University of Mississippi —University, MS
- Full-time
- Background check
- Management
- Doctoral degree
Part-Time Veterinary Receptionist
Crossroads Animal Hospital —Oxford, MS
- Part-time
- Organizational skills
- Communication skills
- Entry level
- 401(k) matching
Quick Apply
10d
Associate Financial Advisor
CROWN FINANCIAL GROUP —Oxford, MS
- $92,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Finance
- Opportunities for advancement
Quick Apply
Litigation Associate Attorney
McAngus Goudelock & Courie LLC —Oxford, MS
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
- Paid training
- Paid parental leave
Quick Apply

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Contact Center Customer Care Associate

Cotality -
Oxford, MS

Apply Now

Job Details

Full-time
4 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Tuition reimbursement
Paid time off
On-the-job training
Parental leave
401(k) matching
Volunteer time off
Referral program

Qualifications

Research
Microsoft Office
High school diploma or GED
Managing clients in a customer support role
Desktop applications

Full Job Description

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

About the role

Embrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate with Co tality . As the welcoming face of our company, you exhibit professionalism in every customer interaction, prioritizing their satisfaction above all .

Location : Our office is located at 1214 Office Park Drive, Oxford, MS 38655 . Candidates should live within a commutable distance to this site.

Training : New hires receive 4 weeks of training, often administered via a virtual classroom, but instructor led . This will also include on - the - job training and call shadowing . For training, this role will be on site Monday-Thursday, with the option of working remotely on Fridays . The hours of training are Monday – Friday , 8 :00am – 5 :00p m .

Schedule : This center is open from 6 :50am- 8 :00pm Central Monday – Friday . Post training, employees can exercise a hybrid work model, with 1 day onsite ( Wednesday ) and 4 days working remotely , based on individual performance. This model could change based on business needs . At Week 7 and after , employees could be assigned a schedule which could include coming in earlier than 8 :00am , or working later than 5 :00pm , but still within center hours of operation . Adherence to working these hours is required , no exceptions.

What you will be doing:

Successfully m anage inbound call inquiries ( approximately 22-25 per day ) on behalf of a Cotality client regarding mortgage escrow and tax questions

Identif y customers’ needs, research using various systems ( sometimes up to 10 different portal s) , utilize tools to interpret and analyze data , to p rovide accurate solutions and guidance , educate customers

Actively and accurately documents discussions of inquiries and leverage internal tools/process es for next-level resolution needs

Leverage and master the use of multiple contact center management systems /agent desktop software solutions ( example Salesforce, Cisco Fine s se, Zoho Desk, Freshdes k , Calabrio , Avaya/Verint, Genesys, Five9 or ZOOM International )

Consistently meet or exceed individual production metrics and quality KPIs, some of which may be required by client contractual service levels

Act in a professional and appropriate manner always , and a dhere to a strict schedule , meet ing attendance guidelines

Job Qualifications:

Basic Qualifications:

High school diploma, GED or equivalent

1+ years of experience in a customer s ervice/ customer s upport role

1+ years of Tech proficiency with MS Office , with heavy use of MS Teams, or Google Suite and a client management system

Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail

Must successfully meet or exceed personal KPIs, adhere to schedule / attendance and meet required deliverables/deadlines

Preferred Qualifications:

A bachelor’s or associate d egree

Tax/banking/mortgage/real estate i ndustry servicing experi ence

Contact Center experience

Hands-on tech proficiency in contact center/ workforce engagement management agent software to retrieve, query, update systems using multiple screens simultaneously , preferably Cisco Finesse, Calabrio

#LI- Hybrid

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, depending on role classification, include:

Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
Health: Multiple medical plan options with mental health and wellness support offerings.
Retirement: 401(k) with company match and vesting after one year.
Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

Apply Now

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client associate jobs in oxford, ms

Contact Center Customer Care Associate

Senior Evaluation Associate

Part-Time Veterinary Receptionist

Associate Financial Advisor

Litigation Associate Attorney

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