North Ranch Country Club is a private club in Westlake Village known for outstanding service and a welcoming atmosphere. We’re looking for a friendly, dependable Server to help create exceptional dining experiences for our members. If you’re hardworking, team-oriented, and passionate about hospitality, we’d love to meet you.
Related Titles: Food Server; Waiter or Waitress; Food and Beverage Server
Reports to: Food & Beverage Director
Classification: Non-Exempt
We are a non-tipping establishment and hire at competitive wages above minimum wage.
Job Summary (Essential Functions)
Provides attentive and personalized service to members, ensuring a welcoming and enjoyable dining experience. Responsible for taking food and beverage orders, delivering items efficiently, anticipating members' needs, and resolving any issues with professionalism. Must maintain in-depth menu knowledge, collaborate with the service team, and consistently uphold service standards with a positive, team-oriented approach.
Job Tasks/Duties
- Sets up side station and performs assigned side (prep) work.
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Provides immediate attention to all members and guests upon seating.
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Makes sure that children are in the appropriate type of seat and are safe and secure.
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Distributes food and wine menus; answers questions.
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Fills glasses with ice water and suggests menu items.
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Ensure that the correct account numbers and names are given for billing.
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Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
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Places orders with kitchen; informs cooks about any special cooking instructions.
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Assembles food on tray; procures items from each station as necessary.
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Serves meals; places dishes by courses in front of each person.
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Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
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Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
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Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
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Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks.
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Presents the bill.
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Handles charges as prescribed by standard operating procedures.
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Keeps dining room and bus station areas clean.
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Clears, cleans and resets tables that have been vacated.
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Advises supervisor of any complaints as soon as they occur.
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Performs clean-up and closing duties as assigned by manager.
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Attends pre-meal meetings as requested by the Food & Beverage Director
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Thanks members and guests; invites them to return.
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Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
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Performs other appropriate duties assigned by Food & Beverage Director.
Job Knowledge, Core Competencies, and Expectations
- Greet and acknowledge members and guests.
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Is knowledgeable about the menu, buffet and wine list.
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Ability to time the service of each course.
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Learns members’ names and their special preferences.
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Knowledge of wines and spirits.
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Knowledge of and ability to perform required role during emergency situations.
Physical Demands and Work Environment
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Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch
and twist or reach. -
Push, pull or lift up to 50 pounds.
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Continuous repetitive motions.
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Work in hot, humid and noisy environment.
Education and/or Experience
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Two years of comparable wait service experience is preferred.
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The ability to read, write, and execute basic math skills.
Licenses and Special Requirements
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Of legal age to serve alcoholic beverages.
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Must be available Tuesday, Thursday, Friday, Saturday, and Sunday.
