The Trade Desk is a global technology company and the world's leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.
Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world's brands and agencies rely on us to reach their customers and grow their businesses responsibly.
The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you're driven to solve meaningful challenges, we'd love to meet you.
The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.
Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.
- Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
- Multi-task, manage, and resolve technical application support requests
- Problem-solving and troubleshooting
- Executing stored procedures and querying our database using SQL.
- Maintain the company's ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk's trading platform.
- Take initiative to develop innovative and immediate remedy to satisfy client needs while advocating for more permanent solutions with our Engineering or Product Teams where needed.
- Contribute to the company's Knowledge Base by creating and managing new documentation while improving existing documentation.
- Coordinate in-depth training on support-related tools and processes.
- One to one mentoring and helping team members on technical case work.
- Ensure trackability on all case and project work, to provide data driven insights to the business.
- Light on-call/after-hours support.
- Bachelor's Degree from a four-year university or relevant substitute experience
- 3+ years relevant work experience as a technical support representative in a small or medium sized business
- 2+ years of AdTech experience (Advanced knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms)
- Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
- Strong SQL and HTML experience
- Advanced MS Excel skills: ability to draw insights from large datasets, use of pivot tables, formulas, etc.
- Ability to use independent judgement, decision-making, and unique approaches to routinely troubleshoot problems related to AdTech and user experience issues.
- Effective time management skills – ability to prioritize and meet deadlines
- Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience.
Bonus Traits:
- Experience in one of more of the following Salesforce, Jira, Confluence, Postman, Vertica, SSMS, Tableau
- Experience with one or more of the following AdTech specific troubleshooting skills: offline attribution, tracking tags, pixels, html5 creatives, discrepancies, campaign troubleshooting/optimization
- Experience in agile/scrum or related collaborative workflow #LI-LM2
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at [email protected] to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.
