Movers Supervisor & Customer Service Chief
Unique Moving and Storage – Oxnard, CA
Unique Moving and Storage is a fast-growing, local residential moving company in Oxnard. We are moving away from the traditional "Crew Chief" model to focus on a high-level Supervisor & Customer Service . This role is the bridge between our office and our field crews, ensuring that every move is executed with precision and every customer is left with a 5-star experience.
We aren't just looking for a mover; we are looking for a manager and mentor. This is a leadership role that prioritizes customer service, administrative accuracy, and team development over heavy lifting.
Position Overview
As the Movers Supervisor & Customer Service Specialist, you are the "Quality Controller" of the company. Your time will be split between the office and visiting various job sites. You will be responsible for ensuring our crews are following protocols, our customers are thrilled, and our backend administrative tasks—from payroll to scheduling—are flawless.
While you will not be assigned to moving jobs daily, you must be willing to jump in as the "last line of defense" if an emergency backup is needed.
Key Responsibilities
1. Customer Experience & Quality Control
- Site Visits: Drop in on active job sites to inspect progress, ensure safety protocols, and maintain "The Unique Way."
- The "5-Star" Mission: Talk directly with customers on-site to ensure satisfaction and personally assist in securing 5-star Google reviews.
- Claims Management: Handle any damage claims professionally, from initial report to resolution.
2. Training & Development
- Onboarding: Train new hires on packing, loading, and customer service standards.
- Interviewing & Hiring: hiring movers and drivers to cover the jobs.
- Tracking: Maintain a digital "Training Tracker" to ensure every team member is progressing and meeting company standards.
3. Operational Logistics
- Calls: Handle confirmation calls for upcoming jobs and follow-up "How did we do?" calls post-move.
- Scheduling: Manage the daily dispatch and calendar for crews and trucks.
- Inventory & Fleet: Conduct regular truck inspections and manage equipment/supply inventory.
4. Administrative Support
- Payroll: Check over and update daily payroll entries for accuracy.
- Tech Management: Use iPads and computers to manage electronic logs and end-of-day reporting.
Requirements
- Customer Service First: You must be a "people person" who can de-escalate situations and build rapport instantly.
- Management Experience: Proven ability to lead a team, track performance, and hold people accountable.
- Tech Savvy: Proficient with iPads, computers, and learning new management software.
- Valid Class C License: Must have a clean driving record. (Note: You must be able to drive 26ft box trucks if needed).
- Moving experience is NOT required, but a background in logistics, hospitality, or retail management is highly preferred.
- Age Requirement: Must be 30+ years old (due to commercial vehicle insurance requirements for our fleet).
Pay & Benefits
- Base Pay: Starting at $21.00 / hour (during training period)
- After 60 days: $22.00 / hour
- After 120 days: $24.00 / hour
- Performance Bonuses: Monthly incentives based on customer review targets and training milestones.
- Sign-On Bonus: $250.00 (payable after 90 days).
- Growth: This role is designed to evolve with the company. As we grow, your leadership role expands.
Hours & Scheduling
Moving is a dynamic industry, so your schedule will be depend on business needs.
- Weekly Range: 25 to 40+ hours per week. Hours fluctuate based on seasonal demand (summer is our busiest peak) and job availability.
- Daily Schedule: We do not work a standard "9-to-5." Some jobs start as early as 6:00 AM, while others may be late-afternoon move.
- Flexibility: We send out the next day's schedule via text every afternoon. You must be available for weekends and holidays, as these are the most common times for residential transitions.
How to Apply
We are looking for a professional who is ready to take ownership of this role. If you are organized, tech-savvy, and obsessed with great service, apply today:
- Online Application: https://UniqueMovingandStorage.com/application-operations
- Resume: Please upload a resume highlighting your management or customer service experience.
- Driver's License: Be prepared to provide a copy of your CA Class C license.
What Happens Next? Our team reviews applications daily. If you’re a good fit, we’ll reach out via text within 24 hours to schedule an interview.
Job Type: Part-time
Pay: $21.00 - $24.00 per hour
Benefits:
People with a criminal record are encouraged to apply
License/Certification:
- CA Driver's License (Required)
Work Location: In person
