Top 77 Senior customer service representative Jobs in Pa

Senior Manager, Member Services & Operations
WQED Multimedia —Pittsburgh, PA
- $85,000 - $100,000 a year
- Part-time
- Remote
- 5 years
- Contracts
- Senior level
- Disability insurance
- Health insurance
Quick Apply
2d
Senior Account Support Analyst - HMIG
HM Insurance Group —Pennsylvania
- $62,700 - $97,200 a year
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Senior level
14d
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —Pittsburgh, PA
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
Quick Apply
2d
Senior Customer Support Lead
TransUnion —Crum Lynne, PA
- $82,700 - $120,000 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- Fair chance
- Commuter assistance
- Paid parental leave
Senior Customer Care Specialist
Fulton Bank —Pennsylvania
- $17.75 - $26.15 an hour
- Full-time
- Remote
- Research
- 3 years
- High school diploma or GED
- Wellness program
- Health savings account
Client Services Director
Visiting Angels Greater Philadelphia —Jenkintown, PA
- Weekends as needed
- Office
- Bachelor's degree
- Mentoring
Quick Apply
Senior Manager, Provider Relations
Delaware First Health —Pennsylvania
- $87,700 - $157,800 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Senior Customer Account Manager
Eaton —Glenolden, PA
- $84,000 - $123,000 a year
- Background check
- Mid-level
- High school diploma or GED
- Retirement plan
9h
Senior Manager, Procure to Pay (P2P) Support Desk
Comcast Corporation —Philadelphia, PA
- Full-time
- Oracle
- 3 years
- Finance
Client Care Associate
FOREVER INC. —Pittsburgh, PA
- $17 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- 3 years
- Continuous improvement
- Opportunities for advancement
Quick Apply
Senior Account Analyst
Marsh McLennan Agency —Conshohocken, PA
- $74,725 - $110,000 a year
- Full-time
- Hybrid work
- 6 years
- Data analysis skills
- Mid-level
- Health insurance
- 401(k)
6d
Senior Retirement Service Consultant
Ascensus —Dresher, PA
- $60,000 - $80,000 a year
- Extended hours
- Microsoft Excel
- Research
- Analysis skills
- Health insurance
- Dental insurance
Senior Specialist, Client Enablement
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Research
- Bachelor's degree
- Experience equivalent to degree accepted
Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- Business development
- Bachelor's degree
- Mentoring
Senior Specialist, Client Service Management
The Bank of New York Mellon Corporation —Berwyn, PA
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Sr Manager, Customer Advocacy
American Water —Mechanicsburg, PA
- Full-time
- Marketing
- Office
- 8 years
- Health insurance
- Adoption assistance
14d
Senior Associate - Client Success
Baker Tilly Advisory Group, LP —Philadelphia, PA
- $83,820 - $127,120 a year
- Full-time
- Oracle
- Research
- Mid-level
Quick Apply
Licensed Escalations Representative Senior - PNC Wealth Management
PNC Financial Services Group —Pittsburgh, PA
- $52,500 - $87,500 a year
- Full-time
- Research
- Mentoring
- Data entry
- Wellness program
- Health savings account
Senior Associate, Employer Services Account Manager
Vestwell —King of Prussia, PA
- $70,000 - $80,000 a year
- Hybrid work
- Mid-level
- Organizational skills
- Experience equivalent to degree accepted
- Health insurance
Quick Apply
Senior Client Operations Manager
Verisma —Pittsburgh, PA
- $75,000 - $85,000 a year
- Full-time
- HIPAA
- Databases
- High school diploma or GED
8d

I want to receive the latest job alert for senior customer service representative in pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near pa

Client Associate jobs in Pittsburgh, PA

Senior Operations Manager jobs in Pittsburgh, PA

Customer Success Manager jobs in Philadelphia, PA

Senior Account Manager jobs in King Of Prussia, PA

Customer Care Specialist jobs in Pennsylvania

Customer Success Manager jobs in Pittsburgh, PA

Public Relations Manager jobs in Pennsylvania

Senior Account Analyst jobs in Fort Lauderdale, FL

Senior Graphic Designer jobs in Remote

Senior Account Analyst jobs in Nashville, TN

Remote Account Executive jobs in Chicago, IL

Senior Account Analyst jobs in Dallas, TX

Accounts Receivable Analyst jobs in New York, NY

Senior Account Analyst jobs in Newark, NJ

Client Associate jobs in Raleigh, NC

Clinical Research Associate jobs in Denver, CO

Client Associate jobs in Ann Arbor, MI

Client Success Manager jobs in Philadelphia, PA

Lpc Associate jobs in Amarillo, TX

Client Associate jobs in Scottsdale, AZ

Senior Manager, Member Services & Operations

WQED Multimedia -
Pittsburgh, PA

Quick Apply

Job Details

Part-time | Full-time
$85,000 - $100,000 a year
2 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
403(b)
Life insurance

Qualifications

Vendor relationship building

Full Job Description

Reports to: TBD
Location: Pittsburgh, Pennsylvania
Status: Full-time

Position Summary
The Senior Manager, Member Services & Operations is responsible for designing, improving and managing the systems, vendor relationships, and workflows that support WQED’s donors. This role ensures that WQED’s outsourced service partners, CRM, payment and gift-processing systems, internal teams and emerging service channels work together as an effective and responsive donor-support operation.

This is a hands-on operational leadership role for someone who can identify gaps, design better ways of working, and put those improvements into practice. The Senior Manager will establish service standards and operating procedures, improve WQED’s use of technology and vendor capabilities, strengthen data quality, develop new service channels, and build additional internal or contracted capacity as needed.

The role supports WQED’s membership growth and retention strategy by making the donor experience easier, more reliable and more responsive. It is not directly accountable for revenue. Its focus is operating infrastructure, service quality, and execution.

The Assignment

Build the operational infrastructure that makes WQED members feel valued and well-supported.
Create a coherent donor-service operation across outsourced partners, technology platforms, and internal teams: with clear ownership, service standards, workflows and escalation paths.
Identify recurring service, processing and data problems; determine their root causes; and implement practical improvements that prevent the same problems from recurring.
Modernize how donors can get help, including expanding service beyond traditional phone and email support where appropriate.

What Success Looks Like

Donors receive timely, accurate and consistent assistance.
Service standards, workflows, ownership and escalation paths are clearly documented across donor calls, email, gift processing, fulfillment and CRM activity.
Outsourced partners are actively managed against clear expectations for quality, responsiveness, accuracy and follow-through.
Recurring donor-service and processing problems are identified, traced to their root causes, and corrected through better systems, workflows, training or accountability.
CRM records are increasingly accurate, complete and consistently maintained.
Practical measures of service quality, responsiveness, and accuracy are regularly used to identify problems and guide improvements.

Essential Responsibilities

Donor Service Operations & Vendor Management

Own the end-to-end operating model for donor service across WQED staff, outsourced call-center support, gift-processing partners, fulfillment houses, CRM, and other service providers.
Establish clear service expectations, workflows, escalation paths and accountability standards.
Monitor vendor performance, identify gaps, resolve recurring issues, and recommend changes to services, contracts or responsibilities as needed.
Design appropriate service coverage for high-volume periods and gaps in evening, weekend or overflow support, including contracted, part-time or remote capacity when useful.
Handle or coordinate resolution of complex donor-service issues when they reveal broader process or system problems.

Systems, Data & Process Improvement

Establish and reinforce standards for data entry, documentation, coding, record updates, and other practices that affect CRM data quality.
Identify inefficient, inconsistent or unclear workflows and redesign them with practical documentation, training, and follow-through.
Use root-cause analysis to distinguish system, process, training, and performance issues and implement appropriate corrective action.
Work across Membership, Finance, Technology and other internal teams to improve handoffs, integrations, reconciliation and issue resolution.
Recommend when work should remain outsourced, be reassigned, supported by new technology or be brought partially in-house.

Qualifications
We are interested in demonstrated ability to build and optimize systems. Strong candidates will bring:

Five or more years of progressively responsible experience in customer service, field operations, customer experience, donor or membership operations, or another environment involving complex people, systems, vendors and workflows.
A record of designing, launching, or significantly improving operational processes, service models, or support functions.
Experience developing workflows, SOPs, training and performance expectations, and helping teams adopt them consistently.
Demonstrated ability to use data and operational measures to identify problems, prioritize work and evaluate improvement.
Strong cross-functional skills and the ability to work effectively with technology, finance, service, legal/compliance and operational partners.
Clear written and verbal communication, sound judgment, strong follow-through and a bias toward practical implementation.

Experience in public media or nonprofit fundraising is not required. Experience building or scaling service operations in retail, field operations, financial services, technology, logistics or other complex consumer environments may be particularly relevant.

Compensation & Benefits
The salary range for this full-time position is $85,000 to $100,000, commensurate with experience. Benefits include a PPO health insurance plan; employer-paid dental, vision, disability, and life insurance; and, after 12 months, a 5% employer contribution to a 403(b) retirement plan.

About WQED
WQED Multimedia is an iconic public media institution, one of America’s original educational broadcasters. Today, we reach hundreds of thousands of neighbors across southwestern Pennsylvania through five broadcast television channels, streaming platforms, 24/7 classical radio, and education and community engagement programs.

This is a moment of real transformation. With major shifts in media consumption, the launch of new digital products like WQED+, the elimination of our federal funding, and growing demand for trusted, hopeful, local storytelling, WQED is evolving from a traditional broadcaster into a multi-platform community resource.

Joining WQED now means an opportunity to help shape how Pittsburgh connects through stories, culture, learning, and shared experiences: on air, online, and in person.

Equal Employment Opportunity
WQED Multimedia is an equal opportunity employer. We celebrate the diversity of the communities we serve and are dedicated to fostering an inclusive, supportive workplace for all. Applicants with disabilities or those needing reasonable accommodation may contact [email protected].

Quick Apply

Refine Your Search

senior customer service representative jobs in pa

Senior Manager, Member Services & Operations

Senior Account Support Analyst - HMIG

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Senior Customer Support Lead

Senior Customer Care Specialist

Client Services Director

Senior Manager, Provider Relations

Senior Customer Account Manager

Senior Manager, Procure to Pay (P2P) Support Desk

Client Care Associate

Senior Account Analyst

Senior Retirement Service Consultant

Senior Specialist, Client Enablement

Senior Specialist, Client Operations

Senior Specialist, Client Service Management

Sr Manager, Customer Advocacy

Senior Associate - Client Success

Licensed Escalations Representative Senior - PNC Wealth Management

Senior Associate, Employer Services Account Manager

Senior Client Operations Manager

I want to receive the latest job alert for senior customer service representative in pa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected