The physical location for the candidate selected must reside within the Eastern Time Zone (EST) and within the contiguous United States.
WHO WE ARE
Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way by funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives to make the biggest impact against this disease.
Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!
What You'll Be Doing in the role of Development Operations Specialist
The Development Operations Specialist develops, coordinates, and executes on a comprehensive services support plan for Community Development fundraising staff that provides key support while better leveraging technology and efficiencies to enable increased revenue generation from fundraisers. Primary tools include: Salesforce, JIRA, Asana, PeopleSoft, and Blackbaud’s Luminate Online. Services provided may include facilitation of revenue contracts with legal and partner, tracking hard credits in Salesforce for sponsor payments, monthly donor data reconciliation, donor prospecting, donor record management and providing ongoing training and support to Community Development staff to better leverage technology, and reporting/analysis.
What You Will Bring to the Table
- Interacts regularly with Community Development fundraising staff to define the scope of service needs and works to streamline and provide efficient solutions to drive revenue and reduce any barriers.
- Assesses systems / processes usability and user requirements to identify and meet evolving needs.
- Provides ongoing training and support with all technology tools to remove barriers for fundraising staff.
- Provides support as needed for local market vendor setup and to ensure contract execution and payment for services is complete and accurate.
- Acts as liaison between Mission, Legal and Community Development departments to ensure accurate and efficient Corporate Vetting, and contract creation and execution.
- Collaborates with Accounting department on donor commitments, monthly donor data reconciliation, budgets and forecasts, accounts receivable tracking and minimal invoicing.
- Collaborates with internal business units to identify best practices and works to incorporate them into operational policies.
- Serves as a Salesforce subject matter expert.
- Assists with weekly PeopleSoft to Salesforce reconciliation process
- Assists with adding new records, tracking/receiving gifts, reconciling gifts and managing manual merging process of duplicate records.
- Creates and runs reports in Salesforce tools to ensure fundraising staff have up-to-date and accurate information on revenue and pipeline.
- Assists with the annual buildout and quarterly updates of Salesforce reports and dashboards as needed.
- Conduct donor research and mine Salesforce for potential revenue opportunities.
- Maintains high sensitivity when addressing customer issues, concerns, and needs.
- Periodically performs tasks or coordinates support calls during non-business hours.
- Other duties as assigned.
We Already Know You Will Also Have
- Bachelor’s Degree in Marketing, Communications, Business Administration, Nonprofit Management, Social Entrepreneurship; or related field.
- Minimum 5-7 years’ experience in project management, fundraising administration; experience with databases/CRMs a plus.
- Demonstrated ability to provide a high level of customer service and motivation to business, social leaders, and internal colleagues.
- Excellent planning, organizational and follow-up skills.
- Demonstrated professional and mature interaction with other staff and leadership volunteers, sponsors, donors and others to engage them toward the achievement of revenue goals.
- Proven ability to manage multiple projects with varying priorities at one time.
- Excellent verbal and written communication skills. Ability to effectively speak and present to individuals including high net worth donors, executive corporate management as well as small, mid-size and large groups.
- Willingness and ability to travel throughout the region and work evenings and weekends as needed.
Preferred experience includes:
- Previous fundraising background
- Skilled in coaching/training and onboarding others
So what's in it for you?
Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures.
Approximate hourly rate of $25.64 to $32.82, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, experience and geographic location. Additionally, this is what Komen provides away from the computer:
- Health, dental, vision and a retirement plan with a 6% employer match
- Unlimited Flexible Paid Time Off plus scheduled holidays
- Flexible work arrangement in a fully remote working environment
- Bi-weekly work from home stipend
- Parental leave
- Tuition Reimbursement
- A culture of learning and development
And so much more!
Komen provides a remote and/or home based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.
Susan G. Komen is fair and equal in all of its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation. Additionally we embrace Diverse Teams & Perspective and we find strength in the diversity of cultural backgrounds, ideas, and experiences.
SORRY NO AGENCIES
#LI-REMOTE
The physical location for the candidate selected must remain within the contiguous United States. In the event a move is expected to occur by the candidate selected, it must be pre-approved by Komen's HR team prior to the move.
