Top 38 Guest service agent Jobs in Pacific Grove, Ca

Hotel Front Desk Agent + Bar - NEW HOTEL OPENING | September 2026
Heron's Lodge —Carmel-by-the-Sea, CA
- $20 - $21 an hour
- Part-time
- Serving
- Microsoft Outlook
- Computer literacy
Quick Apply
14h
Front Desk Agent, Full-time, Monterey Plaza Hotel & Spa
Monterey Plaza Hotel & Spa —Monterey, CA
- $21.50 - $24.90 an hour
- Full-time
- Writing skills
- Hotel
- High school diploma or GED
Quick Apply
13d
Front Office Agent- FT
Carmel Valley Ranch —Carmel-by-the-Sea, CA
- $21.00 - $22.50 an hour
- Weekends as needed
- Hotel
- Front desk
- Ability to stand for extended periods
Front Desk Agent
Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course —Monterey, CA
- $23.71 an hour
- Weekends as needed
- Background check
- Cleaning
- Computer skills
- Health insurance
- Dental insurance
Front Desk Agent
La Playa Hotel —Carmel-by-the-Sea, CA
- From $22.50 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
- 401(k) matching
Quick Apply
8d
Front Desk Agent
Holiday Inn Express Monterey Bay - Seaside —Seaside, CA
- $18 - $19 an hour
- Part-time
- Background check
- Hotel
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Day Guest Resort Agent (Full Time)
Pebble Beach —Pacific Grove, CA
- $18.40 an hour
- Full-time
- Sales
- Bachelor of Science
- High school diploma or GED
- Health insurance
- Dental insurance
13d
Guest Service Agent (FT/PT)
The Hongkong and Shanghai Hotels, Limited —Carmel-by-the-Sea, CA
- $24.25 an hour
- Part-time
- Computer literacy
- Hotel
- Bachelor's degree
- Employee discount
Front Desk Agent
Holiday Inn Express and Suites —Marina, CA
- $18 - $20 an hour
- Part-time
- Writing skills
- Basic math
- Hotel
- 401(k)
- Employee assistance program
Quick Apply
8d
Reservations Agent- FT
Carmel Valley Ranch —Carmel-by-the-Sea, CA
- $18 - $19 an hour
- Full-time
- Computer literacy
- Windows
- Math
- Employee stock purchase plan
- Paid holidays
Front Desk Supervisor
La Playa Hotel —Carmel-by-the-Sea, CA
- $25 - $30 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
11d
Front Office Supervisor
Kimpton Hotels & Restaurants —Pacific Grove, CA
- $24 an hour
- Evenings as needed
- Inventory control
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
9d
Bell Person
Sanctuary Beach Resort —Marina, CA
- From $16.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Entry level
14h
Front Office Supervisor
InterContinental The Clement Monterey —Monterey, CA
- $27.50 an hour
- Weekends as needed
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Bell Person
Hersha Hospitality Management, LP —Marina, CA
- $16.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
20h
Front Desk Agent | Le Petit Pali 8th Ave
Palisociety —Carmel-by-the-Sea, CA
- $22 - $23 an hour
- Weekends as needed
- Basic math
- English
- Residential
- Paid holidays
- Health insurance
Quick Apply
Front Office-Agent
Bernardus Lodge and Spa —Carmel Valley, CA
- $22.66 an hour
- Microsoft Outlook
- Ability to walk for extended periods
- Computer literacy
Quick Apply
Front Desk Agent - Courtyard by Marriott, Santa Cruz
Courtyard by Marriott, Santa Cruz —Santa Cruz, CA
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Service Agent at L'Auberge Carmel
Sorasea Hospitality —Carmel-by-the-Sea, CA
- $19 - $23 an hour
- Full-time
- Merchandising
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Front Desk Agent
LOTUS MANAGEMENT INC —Watsonville, CA
- Part-time
- Mid-level
- 3 years
- Hotel
Quick Apply

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guest service agent jobs near pacific grove, ca

Hotel Front Desk Agent + Bar - NEW HOTEL OPENING | September 2026

Heron's Lodge
Carmel-by-the-Sea, CA

Quick Apply

Job Details

Part-time | Full-time
$20 - $21 an hour
14 hours ago

Qualifications

Computer literacy
Employee relationship building
Decision making

Full Job Description

Welcome and register hotel guests explaining the accommodations and establishing credit or method of payment. Check guests out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing their needs adding personal recommendations and touches to achieve maximum customer satisfaction while conforming with all hotel policies. Comply with any additional requests that may arise pertaining to guest or hotel needs.

Basic Skills:

Talking to others to convey information effectively.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Understanding written sentences and paragraphs in work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Social Skills:

Providing exemplary customer service to internal and external customers.
Being aware of others' reactions and understanding why they react as they do.
Actively looking for ways to help people.
Adjusting actions in relation to others' actions.
Teaching others how to do something.
Bringing others together and trying to reconcile differences.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Resource Management Skills:

Managing one's own time and the time of others.
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Tasks:

Greet, register, and assign rooms to guests of hotels or motels.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers.
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
Review accounts and charges with guests during the checkout process
Record guest comments or complaints, referring customers to managers as necessary.
Prepare and serve beverages, including wine, beer, cocktails, coffee, and non-alcoholic drinks.

Prepare and present a selection of small bites and light snacks for guests.
Provide warm, attentive table and lounge service while maintaining a relaxed boutique-hotel atmosphere.

Transmit and receive messages, using telephones or telephone switchboards.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Perform any additional duties as outlined by the manager on duty

Work Activities:

Interacting With Computers
Getting Information
Performing for or Working Directly with the Public
Making Decisions and Solving Problems
Communicating with Supervisors, Peers, or Subordinates
Resolving Conflicts and Negotiating with Others
Identifying Objects, Actions, and Events
Establishing and Maintaining Interpersonal Relationships
Processing Information
Updating and Using Relevant Knowledge

Detailed Work Activities:

Calculate costs of goods or services.
Clean facilities or equipment.
Collect deposits, payments or fees.
Discuss account status or activity with customers or patrons.
Discuss goods or services information with customers or patrons.
Provide information and/or distribute materials to employees or customers.
Execute sales or other financial transactions.
Greet customers, patrons, or visitors. Job Description: FRONT DESK
Maintain financial or account records, verify accuracy of financial or transactional data.
Make travel, accommodations, or entertainment arrangements for others.
Operate communications equipment or systems.
Refer customers to appropriate personnel.
Report maintenance or equipment problems to appropriate personnel.
Sort mail.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standing, walking 100 % of time worked
Reach with hands and arms
Ability to lift 25 lbs unassisted
Ability to stoop, kneel, twist body, bend occasionally
Verbally communicate with others

Technology:

Desktop and/or mobile devices with computer applications to manage information, including editing simple databases, inputting data, retrieving specific information.
Facilities management software o InnQuest RoomMaster
Gmail o Email
Electronic mail software o Microsoft Outlook
Office suite software o Microsoft Office

REQUIREMENTS

Herons Lodge is a new 35-room boutique hotel in the heart of Carmel-by-the-Sea, part of Common Thread Hotels, a collection of distinctive luxury boutique hotels throughout California. Inspired by Carmel’s natural beauty and relaxed coastal character, Herons Lodge offers thoughtfully designed guestrooms, a welcoming indoor/outdoor bar, curated retail, and an expansive outdoor courtyard. As a new addition to Carmel’s established luxury and boutique hotel community, Herons Lodge is focused on creating a warm, elevated, and highly personalized guest experience.

Quick Apply

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guest service agent jobs in pacific grove, ca

Hotel Front Desk Agent + Bar - NEW HOTEL OPENING | September 2026

Front Desk Agent, Full-time, Monterey Plaza Hotel & Spa

Front Office Agent- FT

Front Desk Agent

Front Desk Agent

Front Desk Agent

Day Guest Resort Agent (Full Time)

Guest Service Agent (FT/PT)

Front Desk Agent

Reservations Agent- FT

Front Desk Supervisor

Front Office Supervisor

Bell Person

Front Office Supervisor

Bell Person

Front Desk Agent | Le Petit Pali 8th Ave

Front Office-Agent

Front Desk Agent - Courtyard by Marriott, Santa Cruz

Guest Service Agent at L'Auberge Carmel

Front Desk Agent

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