DEPARTMENT: Medical
REPORTS TO: Chief Executive Officer (CEO)
STATUS: Fulltime, Exempt
LOCATION: Paducah, KY
LivWell Community Health Services is a non-profit organization providing comprehensive health and support services, education, and advocacy, as related to HIV/AIDS, sexually transmitted diseases, and viral hepatitis. Quality health care is provided to persons living with HIV/AIDS or sexually transmitted diseases, support services are provided to HIV clients and their families, and prevention education and testing are provided to all clients, their families, and the community at large. Within the community, we strive to prevent new infections of HIV and STI’s and reduce the stigma associated with these various diseases by promoting awareness, acceptance, and equality.
The Clinical Director reports directly to the Chief Executive Officer and oversees the daily clinical functions at LivWell CHS. The Clinical Director is responsible for managing a wide range of responsibilities including clinic operations, staff supervision, patient care coordination, regulatory compliance, budgeting, scheduling, performance management, and quality improvement initiatives. In cooperation with executive leadership, the Clinical Director will serve as the main point of contact for clinical staff and providers regarding operational concerns, implementation and enforcement of policies and procedures, patient experience initiatives, and organization-wide communication related to clinic services and performance. The Clinical Director will collaborate with executive leadership to support the organization's transition to and successful implementation as a Federally Qualified Health Center (FQHC), including assisting with HRSA compliance, operational readiness, policy development, and ongoing program requirements.
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Oversee the daily operations and performance of clinic services
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Supervise, support, and evaluate clinical staff including managing schedules, productivity, training, and performance improvement initiatives
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Serve as the main point of contact for providers regarding questions on patients’ care, history, and other matters that may be time consuming or require special attention
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Foster a positive, collaborative, and professional work environment that promotes teamwork, and accountability
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Work closely with physicians, nurse practitioners, physician assistants, and other healthcare providers to coordinate patient care, improve workflows, and support the clinic
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Ensure compliance with all applicable healthcare regulations, accreditation standards, company policies, HIPAA requirements, and safety protocols
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Address patient concerns and staff issues in a timely manner
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Conduct daily operational rounds to identify workflow challenges and resolve operational issues
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Oversee clinical, mental health, nutrition, and medical office operations
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Assist with recruitment, onboarding, training, and retention of medical staff
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Develop and implement medical policies, procedures, and quality improvement initiatives in collaboration with leadership, clinic managers and providers
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Monitor clinic productivity, financial performance, supply usage, and operational metrics to support organizational goals
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Collaborate with providers and leadership regarding scheduling, staffing needs, service expansion, and operational planning
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Participate in the development and implementation of clinical programs that meet Federally Qualified Health Center (FQHC) standards
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Support strategic planning initiatives focused on expanding services, improving patient outcomes, and increasing access to comprehensive primary care
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Conduct regular staff meetings, communicate organizational updates, and ensure effective communication between departments and providers
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Maintain accurate records, reports, and documentation related to clinic operations, staffing, compliance, and performance measures
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Support strategic initiatives and organizational growth efforts to improve access to care and community health outcomes
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Review and address clinical incidents, patient complaints, and risk management issues
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Support clinic staff at monthly satellite clinic visits
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Assist executive leadership in the planning, implementation, and successful transition of LivWell CHS to a Federally Qualified Health Center (FQHC)
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Assist with the planning, implementation, and opening of additional site locations
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Ensure compliance with federal, state, and local regulations, accreditation standards, and organizational policies
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All other duties as needed
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Strong understanding of clinic operations, patient care coordination, healthcare regulations, and compliance standards
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Strong interpersonal and communication skills with the ability to effectively interact with patients, staff, providers, and leadership
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Experience with electronic health record (EHR) systems and Microsoft Office applications
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Knowledge of HIPAA regulations, OSHA standards, and healthcare accreditation requirements
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Excellent leadership, organizational, problemsolving, and decisionmaking skills
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Experience supervising clinical and administrative staff in a healthcare setting
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Bachelor’s degree in healthcare administration, business administration, public administration or a related field
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3 to 5 years of experience in senior manager role and overseeing operations of a healthcare facility
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Valid driver’s license and insurable to drive LivWell CHS’ vehicles
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Master’s degree in healthcare administration, business administration, public administration or a related field
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5+ years of experience in senior management role of a nonprofit organization, healthcare facility, social service organization, or related field
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Experience working in a nonprofit organization
The physical demands described here represent those that must be met by any worker to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The worker is occasionally required to sit and stoop, kneel, crouch, or crawl.
LivWell Community Health Services is an equal opportunity employer. We encourage all applicants without regard to race, nationality, color, religion, sexual orientation, disability, sex, gender identity, age, or veteran status. We are committed to creating an inclusive, diverse, and equitable workplace for all.
LivWell Community Health Services is a nonprofit organization providing comprehensive healthcare, support services, education, and advocacy related to HIV/AIDS, sexually transmitted infections (STIs), and viral hepatitis. We deliver quality medical care for people living with HIV and other STIs, along with supportive services designed to meet the needs of our clients. LivWell also provides prevention education and testing for individuals, families, and the broader community.
