Wellness Coordinator
Location: Paducah, KY
Schedule: Monday, Tuesday, Thursday, 8:00 AM–4:30 PM | Wednesday 8:00-6:00| Friday, 8:00 AM–12:00 PM
Employment Type: Full-Time
Compensation: Based on Experience
About Us
Frazine Wellness and Frazine Medical Weight Loss are patient-centered practices dedicated to helping individuals improve their health, confidence, and quality of life.
Frazine Wellness specializes in hormone health, menopause and perimenopause care, sexual health, body contouring, body functional health treatments, skin tightening and rejuvenation, Botox, and medical-grade skincare. Frazine Medical Weight Loss provides comprehensive weight management services, including nutritional counseling, body composition analysis, and medication management.
Our environment is warm, welcoming, and education-focused. We strive to provide an exceptional patient experience while helping individuals achieve lasting health and wellness goals.
Position Overview
The Wellness Coordinator plays a vital role in creating an exceptional patient experience while supporting daily operations across both Frazine Wellness and Frazine Medical Weight Loss.
This position provides administrative and clinical support for patients and providers in both Frazine Wellness and Frazine Medical Weight Loss and plays a key role in the daily success of both practices.
The ideal candidate is personable, organized, proactive, comfortable with technology, and passionate about helping others improve their health and confidence.
Responsibilities
Patient Experience & Front Office
- Greet patients warmly and provide an exceptional experience from check-in through check-out
- Answer phones and respond to patient inquiries
- Schedule appointments for both Frazine Wellness and Frazine Medical Weight Loss
- Schedule new weight loss consultations, send required intake paperwork, and confirm completed paperwork prior to appointment
- Collect payments and process transactions
- Check out patients and review follow-up appointments, products, and treatment recommendations
- Manage patient communication and follow-up
- Relay patient messages and assist with requests in a timely manner
Wellness & Weight Loss Support
- Assist patients purchasing nutritional supplements and meal replacement products
- Educate patients regarding wellness services, weight management programs, body contouring, pelvic health treatments, skin tightening and rejuvenation procedures, and medical-grade skincare
- Support patient membership programs and oversee recurring monthly membership charges
- Help patients navigate treatment options and available services
Administrative Support
- Submit and track medication orders and prior authorizations
- Maintain accurate patient records and documentation
- Monitor inventory levels and order clinical, retail, and office supplies
- Stock treatment rooms, retail displays, and office areas
- Assist with social media, marketing initiatives, community events, and patient outreach
- Help identify opportunities to improve clinic efficiency and patient experience
- Support providers with day-to-day operational needs
Qualifications
Required
- Excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Comfortable with computers, software systems, and electronic medical records
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
- Ability to maintain patient confidentiality
- Reliable, dependable, and willing to learn
Preferred
- Previous experience in a medical office, wellness clinic, MedSpa, healthcare, or customer service environment is preferred.
- Clinical experience or education as a Medical Assistant, CNA, EMT, LPN, Exercise Science major, Health Sciences graduate, or related field is helpful; however, we are willing to train the right person who is motivated, eager to learn, and passionate about helping others.
- Experience with scheduling, prior authorizations, memberships, retail sales, inventory management, or patient coordination is a plus.
Who Will Thrive in This Role?
We are looking for someone who is:
- Personable and able to build rapport with patients quickly
- Warm, compassionate, and able to make patients feel comfortable discussing sensitive health concerns
- Enjoys building relationships with patients and remembers the little details that make people feel welcome and cared for
- A self-starter who takes initiative without needing constant direction
- Proactive and willing to jump in wherever needed
- Detail-oriented and highly organized
- Positive, energetic, and team-oriented
- Passionate about wellness, health, and helping others
- Excited to learn new skills and grow within the practice
Why You'll Love Working Here
- Supportive, family-like team environment
- Meaningful work helping patients improve their health, confidence, and quality of life
- No nights or weekends
- Employee pricing on products and medications
- Free and discounted wellness and aesthetic treatments
- Ongoing training and professional growth opportunities
- Opportunity to learn advanced wellness and aesthetic treatments
- Opportunity to make a meaningful impact in a growing practice
To Apply
Please submit your resume and a brief cover letter explaining:
- Why you're interested in joining our team
- What makes you a great fit for this role
- Any relevant healthcare, wellness, customer service, administrative, or sales experience
We look forward to meeting candidates who are passionate about helping others live healthier, happier lives.
Pay: $16.00 - $20.00 per hour
Benefits:
Work Location: In person
