JOB DESCRIPTION
Position Title: Shuttle Driver Department: Guest Services
Salary Range: $16.00 Reports to: Guest Services Manager
Employment Status: Seasonal FLSA Status: Non-Exempt
POSITION SUMMARY
The Shuttle Driver will provide concierge and transportation service for customers, guests and staff alike from the Marina to local amenities and hotels in the area. As a Shuttle Driver, candidate will be responsible for safely and efficiently operating a shuttle van, adhering to all traffic laws and regulations. Providing excellent customer service and understanding and performing the duties of a cart attendant. Furthermore, promote safety, training and teamwork in accomplishing tasks with proper use and coordination of appropriate tools, equipment, supplies and personnel. Other shift-work duties as assigned in a team oriented structured environment with a diverse atmosphere of staff, customers and other administration.
ESSENTIAL FUNCTIONS & DUTIES
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Transportation of guests, visitors, employees and/or products with the use of motorized service vehicles to local amenities and hotels;
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Ensure the safety of passengers at all times;
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Adhere to all traffic laws and regulations;
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Keep the shuttle van clean and well-maintained;
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Assist passengers with loading and unloading luggage and other items;
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Provide excellent customer service to all passengers;
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Collect fares and maintain accurate records of daily passenger counts, and other concierge services;
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Follow all company policies and procedures
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Possess the ability to react productively to other duties as reasonably assigned.
QUALIFICATIONS
Minimum of Twenty-one (21) years of age with a valid driver's license and motor vehicle report that provides a clean driving record. Ability to demonstrate communication skills and good interactive skills with guests. Preferred previous experience as valet attendant or cart attendant. Ability to lift over 25 lbs and carry luggage, stand for long periods of time. Possess reliable transportation.
EDUCATION
High school diploma or equivalent preferred.
EXPERIENCE
Experience performing similar functions preferred.
GENERAL KNOWLEDGE, SKILLS AND ABILITIES
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Knowledge of APM marina services and amenities.
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Skills which allow for the tactful resolution of guest problems or concerns.
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Knowledge or ability to be trained in fire extinguisher operation.
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Knowledge or ability to be trained in ISO/EMS awareness.
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Knowledge or ability to be trained in employee orientation.
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Knowledge or ability to be trained in hazard communication.
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Knowledge or ability to be trained in hazardous materials response/respiratory protection.
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Knowledge or ability to be trained in emergency response.
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Knowledge or ability to be trained in recyclable materials.
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Knowledge or ability to be trained in blood borne pathogen awareness
IS THIS POSITION CLOSELY, MODERATELY, OR MINIMALLY SUPERVISED? Moderately.
DOES THIS POSITION HAVE SUPERVISORY RESPONSIBILITY INCLUDING BUT NOT LIMITED TO HIRING, FIRING, PERFORMANCE APPRAISALS, PERSONNEL CHANGES? No.
DOES THIS POSITION HAVE ACCESS TO COMPANY OR CUSTOMER CONFIDENTIAL OR PROPRIETARY INFORMATION INCLUDING BUT NOT LIMITED TO CUSTOMER LISTS, PAYROLL, HUMAN RESOURCE OR LEGAL INFORMATION? No.
DOES THE POSITION HAVE ACCESS TO OR HANDLE COMPANY OR CUSTOMER FUNDS INCLUDING BUT NOT LIMITED TO CREDIT CARD INFORMATION, CHECKS, CASH? Yes.
WORKING CONDITIONS
The performance of stated functions and duties may occur in, but are not limited to: office settings, confined spaces such as boat hulls, public or common areas such as restaurant or retail establishment; inclement weather conditions may be a factor including rain, snow, wind, extreme temperatures. General industry levels of noise and stimuli should be expected in all settings.
- Controllable working conditions (i.e. temperature, lighting) may be altered to create a more conducive working environment for staffing needs, however such accommodations shall not create an undue hardship on the Company or other staff members.
PHYSICAL DEMANDS
The physical demands of the position may include, but are not limited to sitting or standing for extended periods of time. Lifting, carrying and otherwise maneuvering heavy objects with or without assistance. Climbing, crouching, reaching, extending and other bodily movements in work areas such as boats, office settings, docks.
ENGLISH PROFICIENCY
It is important that the incumbent be able to communicate effectively in English including speaking, understanding, reading, and writing for the purpose of general interactions with staff, guests and customers. Additional linguistic proficiency is welcomed and encouraged, but not required for the performance of the position.
INTENT AND FUNCTION OF JOB DESCRIPTION
The purpose of the job description is to provide the general tasks and standards of the position. The job description is composed with the intention that only essential functions are included; peripheral tasks only incidentally related or otherwise assigned to the position have been excluded.
The job description does not create an employment contract. APM maintains its status as an at-will employer. APM or the employee may terminate the employment relationship at any time, for any reason, with or without cause or notice.
