ESSENTIAL EXPECTATIONS
Customer Service Expectations
Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATION
Position Summary
The Merchandise Processor assists the store’s Management Team with support in overall operations, excellent customer service and sales floor, and sales floor functions.
Responsibilities
- Attaches price tags to clothing, wares, and cleaning wares to meet preset production and sales goals for the store.
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Assists while demonstrating flexibility in overall daily operations within the store.
- Tracks production and reports to supervisor daily.
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Possesses knowledge of daily, weekly, and monthly processing goals.
- Follows all Picture Process Maps (PPM’s), production metrics and pricing guidelines.
- Collects all found money and donated jewelry and hands it in daily to the manager. Processes necessary paperwork and subsequent functions.
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Ensures store and surrounding premises are kept clean and free of safety hazards, and safety procedures are understood and followed by all team members.
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Ensures customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members.
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Meets all qualitative and quantitative performance standards as established by Goodwill.
- Completes other assignments or projects designated by store Management Team.
Core Competencies
- Job Knowledge: Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.
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Dependability: Meets deadlines and works autonomously. Focused, punctual, and maintains consistent attendance. Accountable and can be relied upon during challenging and unexpected situations.
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Service Oriented: Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results.
- Teamwork: Works collaboratively and respectively with others and is sensitive to team member engagement. Communicates openly seeking and providing support. Shares knowledge, provides assistance, and contributes well as a leader, facilitator, or participant. Accountable to team.
Job Specific Competencies
- Initiative: Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency, Identifies new opportunities before being asked.
- Productivity: Effectively problem solves while managing workload and time. Work produced in an accurate, consistent manner. Prioritizes and efficiently meets goals, objectives and deadlines. Assists others to ensure productivity. Makes a meaningful difference.
- Quality Focused: Strives for excellence. Organized, methodical, accurate and thorough. Understands scope of responsibility. Improves performance and outcomes. Problem solves and manages time restraints. Maintains the highest level of product and customer experience. Develops and implements best practices and accreditation standards.
- Results Oriented: Defines and exceeds goals with resolve and ingenuity. Designs and implements plans. Possesses vision and identifies steps for achievement. Ambitious and goes above and beyond expectations. Assesses and revise strategies based on outcomes.
Environmental Factors
- Duties will be conducted at the retail store, warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair, and sometimes humidity.
Physical Factors
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Able to lift, carry, push, and pull a minimum of 50 pounds.
- Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling.
Education, Experience and Requirements
Required
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Proven reliability in meeting attendance expectations.
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Ability to follow verbal instructions and work as part of a team.
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Must be able to continuously perform repetitive work, at a set pace.
- Must possess strong interpersonal skills with excellent communication skills.
- Exhibits a high level of integrity and business ethics.
- Exhibits a high level of adaptability and flexibility.
Preferred
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High school/ GED completion preferred.
- Bilingual (English and Spanish a plus)
