Top 41 Customer success manager Jobs in Palatine, Il

National & Key Account Manager - Retail and Hardware Channels
Echo Incorporated —Lake Zurich, IL
- $110,000 - $120,000 a year
- Hybrid work
- Microsoft Excel
- Up to 50% travel
- Marketing
- Paid holidays
- Health insurance
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Senior Customer Success Manager (Remote - IL)
Nodes & Links —Chicago, IL
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Customer Account Manager
Professions Inc —Wheeling, IL
- Hybrid work
- 5 years
- ERP systems
- Organizational skills
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Customer Success Manager | Manufacturing
IFS —Itasca, IL
- $125,000 - $140,000 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
3d
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —Wood Dale, IL
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
Quick Apply
5d
Client Engagement Specialist (Account Manager / Customer Success - Schaumburg, IL or Remote
American Society of Anesthesiologists —Schaumburg, IL
- $65,000 - $78,000 a year
- Hybrid work
- Mid-level
- Microsoft Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
6d
Key Customer Success Manager
C.H. Robinson —Chicago, IL
- $89,100 - $140,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Health savings account
12d
Associate Client Manager - Customer Success
NielsenIQ —Rosemont, IL
- $69,800 - $82,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Mid-level
- Health savings account
- AD&D insurance
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Client Success Manager
ProPayHR —Evanston, IL
- Hybrid work
- Bachelor of Science
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
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Senior Customer Success Manager - On site
Airoom Companies, LLC —Lincolnwood, IL
- $85,000 - $95,000 a year
- Full-time
- Marketing
- Residential
- Bachelor's degree
- Disability insurance
- Health insurance
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Senior Client Success Manager
RB Global —Westchester, IL
- $79,100 - $118,000 a year
- Full-time
- Bachelor of Science
- Writing skills
- 8 years
- Health insurance
- Dental insurance
Quick Apply
Client Communication & Success Manager
Revu Billing —Bloomingdale, IL
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
SLED Account Manager
Nutanix —Chicago, IL
- $207,000 - $311,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Paid time off
- Parental leave
Account Manager, Large Customer Sales
Google —Chicago, IL
- $88,000 - $124,000 a year
- Full-time
- Mid-level
- Master's degree
- Business development
Technical Account Manager
Contruent LLC —Naperville, IL
- $110,000 - $180,000 a year
- Full-time
- Remote
- 7 years
- Travel
- Senior level
Quick Apply
Technical Account Manager, Google Cloud Consulting
Google —Chicago, IL
- $114,000 - $163,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Adoption assistance
12d
Strategic Account Manager
Focus —Chicago, IL
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
Quick Apply
Senior Account Manager, LCS
Google —Chicago, IL
- $108,000 - $154,000 a year
- Full-time
- 3 years
- Master's degree
- Bachelor's degree
Strategic Account Manager
PCTEL —Bloomingdale, IL
- $100,000 a year
- Full-time
- Up to 50% travel
- Marketing
- Writing skills
Quick Apply
Senior Account Manager, Education, Large Customer Sales
Google —Chicago, IL
- $108,000 - $154,000 a year
- Full-time
- 3 years
- Master's degree
- Bachelor's degree
2d

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National & Key Account Manager - Retail and Hardware Channels

Echo Incorporated -
Lake Zurich, IL

Quick Apply

Job Details

$110,000 - $120,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Corporate sales environment
Account management

Full Job Description

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

ECHO is hiring a National & Key Account Manager to manage a portfolio of our National and Regional accounts! The ideal candidate will be able to successfully execute sales strategies and plans to achieve the business goals for sales to large national and regional retail accounts. They will maintain long-term business relationships with customers, seek out, and grow new businesses, be self-motivated and disciplined. This position focuses on National and Regional retail outdoor power equipment accounts within the ECHO outdoor power equipment product portfolio. The Key Accounts is a hybrid role that will be based out of our Lake Zurich, IL location. The salary range for this position is $110,000 -$120,000 based on years of experience and qualifications.

ECHO’s benefits include:

11 paid holidays
Extremely affordable medical, dental, and vision insurance
Paid time off (PTO)
5% 401K match
Tuition reimbursement

Duties/Responsibilities:

Recommend annual product line-up and implement promotional & merchandising programs to support overall business plan and achieve sales, profitability, and market share objectives within assigned accounts.
Develop and executive strategic account plans, including annual business reviews, growth initiatives, sales forecasts, and customer-specific objectives.
Recommend changes as necessary to achieve desired customer business results and drive continuous improvement in sales performance, operational effectiveness, and customer satisfaction.
Lead the sales and service effort at regional accounts including merchandising, joint business planning, promotional execution, and account growth initiatives.
Identify opportunities to expand product assortment, distribution, category presence, and sales volume within assigned accounts.

Customer Relationship Management:

Develop and maintain strong business relationships with key personnel at all levels from buyer to department leads. Serve as the primary company interface with all related customer departments.
Build trusted partnerships with customer leadership teams by understanding business objectives, challenges, and growth strategies.
Lead regular customer business reviews to communicate performance, discuss opportunities, and align on future initiatives.

Cross-Functional Collaboration:

Coordinate the cross-functional, internal ECHO team and provide leadership during forecasting, inventory management, order fulfill and payment discussions.
Represent ECHO Internal Departments for any dispute resolution including accounts receivable, logistics and inventory control.
Participate in regular sales leadership meetings to ensure alignment and collaboration with all ECHO departments.
Partner with Marketing, Product Management, Operations, Supply Chain, Customer Service, and Finance to support customer success and business objectives.
In conjunction with the product training team, lead the development and implementation of training programs targeting sales.

Business Planning:

Create and monitor business and analytic statistics as used by customer that measures performance and company metrics.
Develop regular assessments of competitive handheld products and promotional programs at customer and other regional accounts.
Track actual spending on a monthly basis and make corrective actions as needed to achieve overall budget target.
Provide a weekly and monthly written report to the National Accounts Director on the status of all customers including business metrics related to plan, overall activity level at the account and corrective actions being taken, if necessary, to achieve desired business results.
Utilize data analytics and market insights to identify trends, risks, opportunities, and recommendations for improving business results.
Prepare and deliver executive-level presentations, sales forecasts, account updates, and business recommendations to internal and external stakeholders.
Monitor performance against account goals and implement action plans to address gaps and accelerate business growth.

Job Experience/Skills:

Minimum of 3+ years of sales experience including 3 years direct account responsibility and experience working with retailers at corporate level.
Experience selling durable goods in the retail channel a plus.
Self-motivated and able to manage self, time, and changing priorities.
Strong interpersonal skills and the ability to effectively communicate with multiple levels of internal and external personnel and leadership.
Detailed, organized, strong analytical skills with strategic approach to business.
Understanding and application of strategic planning to identify, target, and execute plans for sales growth The ability to understand and analyze their business, allowing for the identification of value-based business opportunities.
Intermediate to advanced use of Microsoft Office Suite (Excel, PowerPoint).
Candidate to be local to Chicago area / northwest suburbs with reasonable proximity to Lake Zurich office.

Travel: Must be able to travel 50%.

Education: Bachelor’s degree in Business or Marketing preferred.

Equal Opportunity Employment:

We are an equal opportunity employer. We welcome all applicants.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer success manager jobs in palatine, il

National & Key Account Manager - Retail and Hardware Channels

Senior Customer Success Manager (Remote - IL)

Customer Account Manager

Customer Success Manager | Manufacturing

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Client Engagement Specialist (Account Manager / Customer Success - Schaumburg, IL or Remote

Key Customer Success Manager

Associate Client Manager - Customer Success

Client Success Manager

Senior Customer Success Manager - On site

Senior Client Success Manager

Client Communication & Success Manager

SLED Account Manager

Account Manager, Large Customer Sales

Technical Account Manager

Technical Account Manager, Google Cloud Consulting

Strategic Account Manager

Senior Account Manager, LCS

Strategic Account Manager

Senior Account Manager, Education, Large Customer Sales

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