Top 16 Quality specialist Jobs in Palm Bay, Fl

Patient Support Quality Specialist II
United Therapeutics —Melbourne, FL
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Employee stock purchase plan
7h
Research Support Specialist
National Strategic Research Institute —Melbourne, FL
- $65,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
Senior Specialist, Quality Engineering
L3Harris Technologies —Palm Bay, FL
- Analysis skills
- Bachelor's degree
- Continuous improvement
Specialist, Hardware Configuration Management
L3Harris Technologies —Palm Bay, FL
- Mid-level
- Microsoft Office
- Bachelor's degree
Specialist, Integration & Test Engineer
L3Harris Technologies —Melbourne, FL
- Computer Science
- System design
- Analysis skills
5d
Specialist, Software Integration & Test Engineering
L3Harris Technologies —Melbourne, FL
- Computer Science
- Mid-level
- Windows
7d
Specialist, Manufacturing Engineer
L3Harris Technologies —Malabar, FL
- 10 hour shift
- Mid-level
- Bachelor's degree
- SharePoint
Senior Specialist, Manufacturing Engineer (Malabar, FL)
L3Harris Technologies —Malabar, FL
- Bachelor's degree
- SharePoint
- Senior level
Senior Specialist, Integration & Test Engineer
L3Harris Technologies —Melbourne, FL
- Extended hours
- Java
- Bachelor's degree
- Travel
16h
Senior Specialist, Manufacturing Engineer
L3Harris Technologies —Palm Bay, FL
- Writing skills
- System design
- Organizational skills

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Research Support Specialist
National Strategic Research Institute —Melbourne, FL
Government (USG) sponsors, in both field and laboratory settings. Bachelor of Science in Molecular Biology, Biotechnology, Biomedical Engineering, Microbiology,…
$65,000 a year
Quick Apply
IT Client Support Specialist I (TEMP)
University of Central Florida —Lake Nona, FL
Engage and communicate with clients across the HealthIT service community, leveraging standard communication tools, including desk phones, messaging, email, and…
$20.29 - $24.86 an hour
6d

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Quality Specialist
US AMR-Jones Lang LaSalle Americas, Inc. —New Albany, OH
Bachelor’s degree in a scientific, engineering, or technical field. This position is highly visible and requires strong documentation discipline, technical…
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Quality Improvement Specialist
Sevita —Columbus, OH
Current driver's license, car registration, and auto insurance. Experience in quality improvement or other related social services field is required.
$45,000 a year
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Patient Support Quality Specialist II

United Therapeutics -
Melbourne, FL

Apply Now

Job Details

Full-time
7 hours ago

Benefits

Paid parental leave
Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Prescription drug insurance

Qualifications

Optimizing workflow processes
Project team coordination
Patient service
High school diploma or GED
Patient experience leadership
Key Performance Indicators
Documentation tools
Continuous improvement
Quality improvement
Sales management systems proficiency
CRM system proficiency
Productivity software
Quality assurance experience within healthcare

Full Job Description

California, US residents .

The job details are as follows:

Who We Are

We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs.

United Therapeutics (Nasdaq: UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF).

The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end-stage organ diseases for which transplant is not currently an option.

Who You Are

The Patient Support Quality Specialist ensures high standards of quality and efficiency in patient support programs to achieve positive outcomes by focusing on patient satisfaction and moments that matter with a primary focus on Access and Affordability team quality. Provides the operational foundation that enables quality monitoring and readiness activities to function consistently and effectively through call listening and scoring, data analysis, and report production. Ensures critical data, documentation, and administrative reporting processes are executed accurately, maintained reliably, and available when needed to support organizational decision-making.

Support patient engagement quality activities by organizing and maintaining inputs such as quality monitoring call scoresheets, compliance reporting requirements, escalation tracking needs, and operational metrics. Help keep information current, accessible, and aligned to team needs.
Conduct routine call scoring and assist with call selection preparation in support of quality monitoring and review processes. Compile weekly and monthly reports, support metric reporting, and help ensure reporting outputs are accurate, timely, and useful for quality and operational stakeholders.
Maintain organized records, tracking tools, and documentation that support quality reviews, governance activities, escalation tracking, readiness efforts, and project support needs. Assist with monitoring report completeness, following up on missing information, and reducing administrative friction for quality teams.
Help ensure leaders and stakeholders can quickly access required information by maintaining trusted tracking systems, compiling requested materials, and supporting routine governance and reporting activities. Contribute to efficient quality operations by delivering assigned reports and administrative support accurately and on time.

Minimum Requirements

H.S. Diploma or General Education Degree (GED) with 6+ years of experience with patient support programs
Knowledge of contact center quality programs and experience supporting activities that help maintain patient services quality standards
Ability to use key performance indicators and operational metrics to support monitoring of service quality and effectiveness
Effective communication and collaboration skills with the ability to share quality-related information clearly with team members and stakeholders
Strong understanding of CRM technologies and related systems used to support patient services operations
Ability to work collaboratively with team members and support a positive, cooperative working environment
Organizational and task coordination skills with the ability to support project activities, track deliverables, and follow through on assigned responsibilities
Ability to support process improvement activities that help enhance service quality and operational efficiency
Strong interpersonal skills with ability to quickly develop working relationships and credibility with key stakeholders
Empathy, compassion, and a patient-centric mindset to provide the best possible support and care
Strong proficiency with Microsoft Office suite
Experience with Salesforce or Healthcloud CRM platforms

Preferred Qualifications

Associate Degree or
Bachelor’s Degree
2+ years of experience with patient support programs (with a Bachelor's Degree) or
2+ years of experience working in a health sciences oriented CRM system (e.g. Salesforce, Healthcloud, etc) or
3+ years of experience operating within or providing oversight of a contact center quality program
Rare disease and/or complex therapy administration experience
Knowledge and experience in patient support programs
Understanding of Patient Support Services technologies
Basic understanding of relevant regulatory requirements and industry standards

Location

This position will be located at the Melbourne, FL location of United Therapeutics. Currently this job is a hybrid role requiring at least three days per week in the office. In office requirements could increase based on business needs.

At United Therapeutics, our mission and vision are one. We use our enthusiasm, creativity, and persistence to innovate for the unmet medical needs of our patients and to benefit our other stakeholders. We are bold and unconventional. We have fun, we do good.

Eligible employees may participate in the Company’s comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more. For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities

United Therapeutics Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities.

Apply Now

Refine Your Search

quality specialist jobs in palm bay, fl

Patient Support Quality Specialist II

Research Support Specialist

Senior Specialist, Quality Engineering

Specialist, Hardware Configuration Management

Specialist, Integration & Test Engineer

Specialist, Software Integration & Test Engineering

Specialist, Manufacturing Engineer

Senior Specialist, Manufacturing Engineer (Malabar, FL)

Senior Specialist, Integration & Test Engineer

Senior Specialist, Manufacturing Engineer

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