Summary
The Night Auditor performs specific night audit procedures related to accounting and shift balancing which, prepare the business day to close and then open business for the next day.
Essential Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Verify all account postings and guest billing for the day, make adjustments as needed in order to balance daily transactions.
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Run the actual night audit process on the property management system.
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Prepare night audit packet.
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Balance and transmit credit cards.
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Print and organize reports.
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Greets and welcomes guests.
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Assigns rooms and keys.
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Maintains room availability.
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Collects and distributes messages for guests.
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Provide security for guests and the property by controlling room keys, certifying cash banks, making safe drops, preparing cash reports, following credit card guidelines and reporting suspicious activity by guests or others.
Competencies
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Stress Management/Composure.
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Teamwork Oriented.
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Guest Focus.
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Thoroughness.
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Time Management.
Supervisory Responsibility
This position acts as Manager on Duty for the overnight shift.
Work Environment
This job operates in a professional office environment, public and non-public spaces including guest rooms. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. These work areas may occasionally be noisy.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Position Type
This is a full-time position, Non-Exempt.
Travel
No travel is expected for this position.
Required Education and Experience
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High school diploma or equivalent.
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Prior customer service experience.
Preferred Education and Experience
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Audit or accounting experience.
Additional Eligibility Qualifications
None required for this position.
AAP/EEOE Statement
This company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Hotel Front Desk Clerk greets and welcomes guests to the establishment, making them feel comfortable in their environment.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Recognizes and greets the guest upon entry into the lobby or on the telephone.
Assign rooms and keys.
Maintains room availability.
Collects and distributes messages for guests.
Prepares bills and collects payments for visits.
Assists in solving billing discrepancies.
Answers inquiries regarding hotel areas and services.
Secures patrons’ valuables in the safe.
Provides security for guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines, and reporting suspicious activity by guests or others.
Makes restaurant, transportation, and entertainment reservations and arranges for taxi or shuttle services as required.
Maintains hotel records.
Competencies
Stress Management/Composure.
Teamwork Oriented.
Guest Focus.
Thoroughness.
Time Management.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment, public and non-public spaces, including guest rooms. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The work area may occasionally be noisy.
Physical Demands
The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully.
The employee is required to stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 25 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.
Position Type
This is a full-time Non-Exempt.
Travel
No travel is expected for this position.
Required Education and Experience
High school diploma or equivalent.
Preferred Education and Experience
Customer service background.
College degree in hospitality, business administration, or similar.
Additional Eligibility Qualifications
None is required for this position.
EEOE Statement
This company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics, in addition to federal law requirements.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Benefits:
401(k)
401(k) matching
Dental Insurance
Employee discount
Health insurance
Paid sick time
Paid time off
Paid training
Referral program
Tuition reimbursement
Vision insurance
Shift:
Evenings and Nights
Weekly day range:
Must have Weekend availability
