Top 58 Customer service manager Jobs in Palm Beach, Fl

Senior Client Experience Manager
Access Medical Laboratories —North Palm Beach, FL
- $120,000 - $145,000 a year
- Full-time
- Management
- Laboratory experience
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Service Supervisor
Wawa, Inc. —West Palm Beach, FL
- $21.25 - $28.70 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Entry Level Account Manager | Client Services
KB Health Strategies, LLC —West Palm Beach, FL
- $142,000 - $157,000 a year
- Full-time
- Background check
- Office
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
3d
Security Client Manager
Allied Universal —West Palm Beach, FL
- $65,000 a year
- Full-time
- Military
- High school diploma or GED
- Driver's License
- AD&D insurance
- Paid holidays
Quick Apply
7d
Service Supervisor
Dedicated IT —Palm Beach Gardens, FL
- $75,000 - $95,000 a year
- Monday to Friday
- Office
- High school diploma or GED
- Supervising experience
- Opportunities for advancement
Quick Apply
Director of Customer Service - State Farm Agent Team Member
Vivian Suarez - State Farm Agent —West Palm Beach, FL
- $52,000 - $65,000 a year
- Full-time
- Spanish
- Office
- 3 years
- Paid time off
- Opportunities for advancement
Quick Apply
Assistant Director of Intake -Personal Injury Law Firm
Baker & DiSalvo, P.A. —Boca Raton, FL
- $50,000 - $65,000 a year
- Full-time
- Spanish
- English
- Supervising experience
- Paid parental leave
- Paid holidays
Quick Apply
Call Center Supervisor- Onsite
Florida Window & Door —Lake Worth Beach, FL
- $54,000 - $62,000 a year
- Full-time
- Spanish
- English
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Call Center Manager
NATIONAL FLOORS DIRECT INC —Boca Raton, FL
- $58,000 - $68,500 a year
- Weekends as needed
- 3 years
- Senior level
- Leadership
- Paid training
- Health insurance
Quick Apply
Customer Success Manager
Modus Closing —Palm Beach, FL
- Hospitality
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Customer Success Manager
Compass —Palm Beach, FL
- Hospitality
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Service Business Development Manager
Mercedes-Benz of Palm Beach —West Palm Beach, FL
- $130,000 - $150,000 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Paid training
- Disability insurance
Quick Apply
IT Project Manager/Customer Success Manager
TGIPOWER LLC —Boca Raton, FL
- $85,000 - $95,000 a year
- Full-time
- Writing skills
- Mid-level
- Analysis skills
- Health insurance
- 401(k)
Quick Apply
Technical Support Team Manager - Drone Operations
Percepto —Riviera Beach, FL
- On call
- Windows
- Recruiting
- In-person
9d
Director, Operational Excellence
The Farmer's Dog —Boca Raton, FL
- Budgeting
- Senior level
- Leadership
- Paid parental leave
- Health insurance
Quick Apply
Manager, Sales Customer Service
TBC Corporation —Palm Beach Gardens, FL
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Disability insurance
- Health insurance
7d
Service Business Development Manager
Mercedes-Benz of North Palm Beach —North Palm Beach, FL
- $130,000 - $150,000 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Paid training
- Disability insurance
Quick Apply
Call Center Manager
MV Transportation —West Palm Beach, FL
- Full-time
- Background check
- Pass drug screening
- Mid-level
Call Center Operations Manager
MV Transportation —West Palm Beach, FL
- Full-time
- Background check
- Pass drug screening
- Mid-level
Director, Client Performance & Integration
Aspirion —Delray Beach, FL
- Full-time
- Remote
- HIPAA
- Finance
- 8 years
Quick Apply

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Senior Client Experience Manager

Access Medical Laboratories -
North Palm Beach, FL

Quick Apply

Job Details

Full-time
$120,000 - $145,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Teamwork
Management
Managing teams in a customer support role
Team leadership
Healthcare Administration
Frontline customer support management
Team development
Bachelor's degree
Data-driven problem-solving
Communications
Business Administration
Team building

Full Job Description

Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu—from routine panels to advanced biomarkers—across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available.

Since 2003, we’ve been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible.

Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.

Job Summary:

The Senior Client Experience Manager is responsible for leading and elevating the end-to-end client experience across Access Medical Labs. This strategic leadership role will champion service excellence, drive customer satisfaction initiatives, and develop programs that strengthen client loyalty, retention, and engagement.

The ideal candidate is a customer-centric leader with a proven track record of improving service operations, enhancing customer experience metrics, and building high-performing teams. This individual will serve as the voice of the customer within the organization, partnering cross-functionally to identify opportunities, implement improvements, and ensure every client interaction reflects Access Medical Labs’ commitment to exceptional service.

Job Responsibilities:

· Develop and execute a comprehensive client experience strategy aligned with company goals and growth objectives.

· Establish, monitor, and continuously improve key customer experience metrics, including CSAT, NPS, client retention, and service quality indicators.

· Lead the development and implementation of service standards, quality assurance programs, and customer interaction best practices.

· Analyze customer feedback, complaints, survey data, and service trends to identify opportunities for improvement and implement corrective actions.

· Partner with leadership teams across Operations, Sales, Laboratory Services, Billing, and Client Services to enhance the customer journey and resolve service challenges.

· Serve as the voice of the customer by creating feedback mechanisms and translating insights into actionable business improvements.

· Design and oversee coaching, training, and development programs that strengthen customer service skills and promote service excellence.

· Manage and mentor team members while fostering a culture of accountability, continuous improvement, and customer advocacy.

· Develop recognition and reward programs that reinforce exceptional client service behaviors and outcomes.

· Lead the investigation and resolution of escalated client concerns, ensuring timely and satisfactory outcomes.

· Prepare and present executive-level reports and recommendations related to customer satisfaction, service performance, and improvement initiatives.

· Identify process inefficiencies and implement scalable solutions that improve both client and employee experiences.

· Collaborate with senior leadership to drive organizational initiatives focused on client retention, loyalty, and long-term growth.

· Stay informed on industry trends, customer experience best practices, and emerging technologies to maintain a best-in-class service organization.

· Perform other duties and special projects as assigned.

Qualifications & Skills:

· Bachelor’s degree in Business Administration, Communications, Healthcare Administration, or a related field required; Master’s degree preferred.

· 10+ years of progressive experience in customer experience, client success, customer service leadership, or service operations.

· Minimum of 5 years managing and developing high-performing teams.

· Proven success improving customer satisfaction, client retention, Net Promoter Score (NPS), and overall service performance.

· Experience developing customer experience strategies and implementing cross-functional improvement initiatives.

· Strong analytical skills with the ability to interpret data, identify trends, and develop actionable recommendations.

· Demonstrated ability to influence stakeholders and drive change across multiple departments.

· Exceptional communication, presentation, and interpersonal skills.

· Strong executive presence with experience presenting findings and recommendations to senior leadership.

· Ability to manage multiple priorities and thrive in a fast-paced, growth-oriented environment.

· Advanced proficiency with Microsoft Office Suite and customer service reporting platforms.

· Experience within healthcare, laboratory services, diagnostics, or other highly regulated service environments preferred.

· Passion for delivering exceptional customer experiences and building customer-centric cultures.

Pay: $120,000.00 - $145,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Access Labs does not and will not provide any kind of sponsorship for this role. Do you now, or will you in the future, require any kind of sponsorship?
Do you have at least 10+ years of progressive experience in customer experience, client success, customer service leadership, or service operations?

Experience:

Management: 5 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in palm beach, fl

Senior Client Experience Manager

Customer Service Supervisor

Entry Level Account Manager | Client Services

Security Client Manager

Service Supervisor

Director of Customer Service - State Farm Agent Team Member

Assistant Director of Intake -Personal Injury Law Firm

Call Center Supervisor- Onsite

Call Center Manager

Customer Success Manager

Customer Success Manager

Service Business Development Manager

IT Project Manager/Customer Success Manager

Technical Support Team Manager - Drone Operations

Director, Operational Excellence

Manager, Sales Customer Service

Service Business Development Manager

Call Center Manager

Call Center Operations Manager

Director, Client Performance & Integration

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