Top 2 Communications operator Jobs in Palm Beach Gardens Fl

Emergency Communications Operator (Dispatcher)
City of Palm Beach Gardens —Palm Beach Gardens, FL
- $68,000 - $102,000 a year
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Wellness program
- Disability insurance
20h

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Emergency Communications Operator (Dispatcher)

City of Palm Beach Gardens -
Palm Beach Gardens, FL

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Job Details

Full-time
$68,000 - $102,000 a year
20 hours ago

Benefits

Wellness program
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Pension plan
Employee assistance program
Vision insurance
Loan forgiveness
Flexible schedule
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Do you want to be a part of the team that makes the City of Palm Beach Gardens the signature place to live, learn, work and play? We provide world class services, parks, community centers, athletic fields, golf, tennis and pickleball, and public safety. This can only happen when the best, brightest, talented, and committed individuals work for our City. We encourage like-minded individuals to apply to join our culture of excellence as part of our team! Come join our family!

Summary

The Emergency Communications Operator (ECO) is a civilian position in which duties and responsibilities are performed under the direction of the Emergency Communications Supervisor. The ECO is responsible for answering 911 emergency calls as well as non-emergency calls that come into the center and for service to field personnel by way of a two-way radio under provisions set up by FCC, departmental orders and dispatch operating standards and requirements.

Essential Function Duties and Responsibilities

Dispatches calls for police, fire and emergency medical services of an emergency and non-emergency nature
Monitors and dispatches police, fire and emergency medical activity
Acknowledges and records the status of all units assigned to or transmitting on his/her frequency
Checks the status of any unit on a traffic stop or any call where personal safety is a factor
Disseminates information checks on persons, articles, and vehicles
Records call disposition via computer terminal as advised by field units
Coordinates the movements of law enforcement and fire rescue unitsin the field
Maintains a working knowledge of the operation of the multi-frequency radio console
Determines proper response to field units
Researches information for field units
Receives telephones calls for police, fire and emergency medical services and administrative needs
Transfers calls of an emergency nature outside the city's jurisdiction to the appropriate agencies
Provides callers with necessary assistance including transferring calls to proper departments, referring callers to proper agencies, and giving directions to streets and points of interest
Receives requests for service from other agencies and/or first responders, takes appropriate action, and logs the information as required
Receives and relays messages via telephone, computer and radio to facilitate communication between police, fire and the general public
Interacts in a professional manner with the public and other agencies
Maintains a working knowledge of department rules, regulations and procedures
Faxes and teletypes information to other law enforcement agencies
Enters data into CAD system
Provides information to complainants in lobby
Records caller via CAD and logs appropriate times
Maintains working knowledge of computer terminals for FCIC/NCIC/LINX entries and other functions
Operates NCIC, FCIC and LINX computer terminals
Makes inquiries to Florida Department of Highway Safety and Motor Vehicles (DHSMV) for title and lien information
Responds quickly to all incoming NLETS or AM messages and incoming messages directed to the department
Puts out BOLO requests to field units, logs and files
Assists other dispatchers in the performance of their duties
Monitors electronic equipment and security devices.
Notifies Emergency Communications Supervisor of any equipment malfunction or any calls of a serious, unusual, or life threatening nature
Performs any other related duties as assigned

Maintains ability to work weekends, holidays and shift work as required.

Minimum Qualifications

High School Diploma or G.E.D. required

Special Qualifications/Preferences

Valid State of Florida Driver’s License with a good driving record
Must have or achieve Florida Department of Health Public Safety Telecommunicator Certificate within one year of date of hire.
Must pass job related testing

Eligibility: Coverage in the City’s group insurance plans begins the first of the month following thirty (30) days of employment.

Health Insurance: Choice of three (3) plans provided through Florida Blue. Employee contributions are required toward the cost of this insurance on a bi-weekly basis as follows

TIERHMOPPOHDHP
Employee Only$0$0$0
Family$58.00$110.00$30.00

On-Site Employee Health and Wellness Center: Available for use by employees, spouses and dependents enrolled on the City’s Health Plan. No-copays for doctor’s visits, labs, physicals, or prescription drugs dispensed at the Center

Dental Insurance: PPO plan offered through Humana, provided at no cost

Life Insurance: Two (2) times annual salary up to a maximum of $100,000 provided at no cost

Short Term Disability: Non-probationary employees eligible for 60% of salary up to 26 weeks, provided at no cost.

Long Term Disability: 60% of salary up to $5,000 monthly, provided at no cost

Employee Assistance Program: Six (6) visits per calendar year, per issue, provided at no cost.

Wellness Program: Voluntary wellness initiatives that promote and reward health awareness.

Pension Plan: Provided through the Florida Retirement System (FRS). Choice between the Investment Plan with a one (1) year vesting schedule, and the Pension Plan with an eight (8) year vesting schedule. Mandatory 3% pre-tax contribution.

Holidays: Eleven (11) days per calendar year. One (1) Floating Holiday per calendar year.

Personal Leave: Sixteen (16) hours accrued monthly used for vacation, illness, or personal time away from work. Personal Leave is tiered based on years of service and increases overtime.

Optional Voluntary Benefits: Employee Rental Assistance Program, Vision Care Insurance Plan, Supplemental Life Insurance, Flexible Spending Accounts, AFLAC Group Policies, 457 Deferred Comp Plan, Roth IRA, Recreation Program Discounts, Day Care Discounts, Free EV Charging Station, Flexible Schedules, Public Service Loan Forgiveness (PSLF) eligible employer under the U.S. Department of Education’s PSLF Program.

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communications operator jobs in palm beach gardens fl

Emergency Communications Operator (Dispatcher)

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