Top 21 Service desk support Jobs in Palm Beach Gardens Fl

IT Support Technician
MHD Communications —West Palm Beach, FL
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
Quick Apply
2d
IT Support Technician II - Palm Beach Gardens, FL
Dedicated IT —Palm Beach Gardens, FL
- $55,000 - $65,000 a year
- Hybrid work
- HIPAA
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
IT Engineer Desktop
Health Care District of Palm Beach County —West Palm Beach, FL
- Full-time
- Computer Science
- Inventory management
- 5 years
EMR Help Desk Specialist (Hybrid)
Empath Health —West Palm Beach, FL
- Full-time
- Hybrid work
- Microsoft Outlook
- Home Health
- Geriatrics
- Health insurance
- Dental insurance
Help Desk Administrator
National Oak Distrib, Inc. —West Palm Beach, FL
- Monday to Friday
- Computer literacy
- Basic math
- Mid-level
- Health insurance
- Paid time off
Quick Apply
IT Help Desk Analyst
Jewish Federation of Palm Beach County —West Palm Beach, FL
- Weekends as needed
- Computer science
- Computer Science
- System design
- Wellness program
- Health savings account
Quick Apply
Tier 1 Service Desk Technician
PalmTech IT Business Solutions —West Palm Beach, FL
- Overtime
- Computer literacy
- Windows
- Computer networking
- Paid holidays
- Health insurance
Quick Apply
Field Support Technician
Akumin —West Palm Beach, FL
- Full-time
- Google Workspace
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
IT Field Engineer
Forgen —West Palm Beach, FL
- Computer science
- Computer Science
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
10d

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Speech-Language Pathologist (SLP) - Florida School Based
Princeton School Solutions —West Palm Beach, FL
Active state license as a Speech-Language Pathologist (or eligibility in progress). Maintain required documentation and adhere to school and state policies.
$50,000 - $60,000 a year
Quick Apply
Speech-Language Pathologist (SLP) - Florida School Based
Princeton School Solutions —Stuart, FL
Active state license as a Speech-Language Pathologist (or eligibility in progress). Maintain required documentation and adhere to school and state policies.
$70,000 - $100,000 a year
Quick Apply

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Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
$20 - $26 an hour
Quick Apply
7d
Desktop Support Technician
MedFlight —Columbus, OH
Valid driver's license and the ability to travel to remote MedFlight locations as needed. Associate degree, technical training, or coursework in Information…
$25.50 - $31.00 an hour
Quick Apply
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service desk support jobs near palm beach gardens fl

IT Support Technician

MHD Communications -
West Palm Beach, FL

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year
2 days ago

Qualifications

Driver's License
Productivity software support
Desktop (troubleshooting support)

Full Job Description

Reports To
The IT Support Technician will report to the Service Desk Team Lead.

Job Overview
The IT Support Technician role is the foundation of MHD IT support. As the first point of contact with clients, this role sets the tone of communication with the clients, establishes, and maintains the
working relationship. To be successful in this role, the IT Support Technician resolves problems in a timely manner, communicates appropriately with clients, resolve tickets on first contact, resolve
tickets that are escalated from the IT Support Technicians and have the ability to resolve or escalate problem tickets to the Service Desk Team Lead as necessary within established guidelines, as
well as create meaningful and prompt time entries in problem tickets.

Goals:
Meet or exceed SLA times for support work.
Maintain 90%-time utilization rate.
Learn new systems, technologies, and/or procedures to grow in the role, or beyond the role.

Responsibilities and Duties
Always maintain excellent communication and relationships with clients.
Take client requests as they come in.
Create problem tickets and resolve or escalate to Service Desk Team Lead as necessary.
Work problem tickets as scheduled/assigned, escalate as necessary.
Perform onsite work as scheduled/assigned.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Make sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
Maintain ticket time entries as work is being done.
Maintain or supplement documentation within MHD documentation guidelines.
Follow documented procedures for client system changes.
Submit timesheets at or before the specified time.

Qualifications
This role requires 2-4 years of IT support experience (MSP experience preferred).
Technical skills include knowledge of Microsoft Windows 10 operating system, use and support of Microsoft Office applications, support of common business applications, user account
creation and maintenance in Active Directory / Microsoft 365, ability to follow written instructions, general understanding of networking (wired and wireless), general understanding of
printers, and general understanding of VOIP telephone systems.
An IT Support Technician is a good communicator (both written and oral), is a critical thinker, is detail-oriented, enjoys serving others, and is eager to learn.
Working knowledge of virtualization, VMWare, or equivalent.
Strong knowledge of systems and networking software, hardware, and networking protocols.
Experience with scripting and automation tools.
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster
recovery protocols.
Certifications are not required. However, basic certifications from such organizations as CompTIA (ITF+, A+, Network+), Cisco (CCT, CCNA), and Microsoft (MS365 Fundamentals, MTA)
will be welcomed accordingly.

Offered compensation: $55,000/yr - $65,000/yr

Experience and License Requirements

Drivers License

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service desk support jobs in palm beach gardens fl

IT Support Technician

IT Support Technician II - Palm Beach Gardens, FL

IT Engineer Desktop

EMR Help Desk Specialist (Hybrid)

Help Desk Administrator

IT Help Desk Analyst

Tier 1 Service Desk Technician

Field Support Technician

IT Field Engineer

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