Top 40 Shift lead supervisor wordpress support Jobs in Palm City Fl

Shift Lead Supervisor - WordPress Support
Rocket.net —Jupiter, FL
- Full-time
- Remote
- English
- Mid-level
- Mentoring
Quick Apply
11d
Contract Logistics 1st Shift Site Supervisor - Jupiter, FL
Kuehne+Nagel —Jupiter, FL
- $65,000 a year
- Contract
- Mid-level
- Forklift
- High school diploma or GED
- Health insurance
- Dental insurance
2nd shift Supervisor, Engine Center Operations (Onsite)
Pratt & Whitney —Jupiter, FL
- $68,900 - $131,100 a year
- Full-time
- High school diploma or GED
- Mentoring
- In-person
- Paid holidays
- Disability insurance
Shift Manager - (RT2397)
RaceTrac —Port Saint Lucie, FL
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Shift Supervisor
CVS Health —Palm City, FL
- $16.50 - $24.00 an hour
- Overtime
- Merchandising
- No high school diploma
- Mid-level
- Health insurance
- Dental insurance
10d
Shipping and Receiving Supervisor (3rd Shift)
Perricone Juices —Fort Pierce, FL
- Full-time
- Spanish
- Computer literacy
- English
Quick Apply
Shift Manager
McDonald’s —Stuart, FL
- $16.25 - $20.71 an hour
- Mid-level
- Quick service & fast food restaurant
- Guest services
- Health insurance
- Dental insurance
Shift Supervisor - Full Time
Trulieve —Fort Pierce, FL
- $16.50 an hour
- Weekends as needed
- Background check
- Merchandising
- English
- Paid time off
Quick Apply
2d
Area Manager, Early Career (2027) – Florida/Alabama
Amazon.com Services LLC —Port Saint Lucie, FL
- $65,200 - $75,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Health insurance
Manager in Training (South)
7Brew —Port Saint Lucie, FL
- $13.00 - $26.50 an hour + tips
- Full-time
- Inventory management
- Mid-level
- Product management
- Opportunities for advancement
Quick Apply
9d
Assistant Restaurant Manager
Dunkin —Jupiter, FL
- Full-time
- Computer literacy
- Basic math
- English
Quick Apply
KFC Shift Manager
KFC —Port Saint Lucie, FL
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- Mid-level
- Paid training
- Health insurance
Quick Apply
Medical Technologist Evening Shift Supervisor
Jupiter Medical Center —Jupiter, FL
- Full-time
- Hospital
- 5 years
- Bachelor of Science
Shift Manager
Del Taco —Port Saint Lucie, FL
- Full-time
- Ability to walk for extended periods
- Basic math
- English
- Opportunities for advancement
Quick Apply

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Shift Lead Supervisor - WordPress Support
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shift lead supervisor wordpress support jobs near palm city fl

Shift Lead Supervisor - WordPress Support

Rocket.net -
Jupiter, FL

Quick Apply

Job Details

Full-time
11 days ago

Qualifications

Linux support
WordPress
Coaching
English
Mentoring
DNS
SSH
Linux administration

Full Job Description

Description

Rocket.net is looking for a Shift Lead Supervisor to help lead our world-class WordPress Support team. This is a hands-on leadership role that combines technical support with team supervision and operational excellence.

As a Shift Lead Supervisor, you will continue providing expert technical assistance to customers while serving as the primary point of contact for your shift. You'll help coach and mentor Support Engineers, ensure service levels are met, oversee daily operations, and work closely with Support Management to maintain the exceptional customer experience Rocket.net is known for.

The ideal candidate is an experienced WordPress professional with strong technical skills, excellent communication abilities, and a passion for developing people and improving processes.

ResponsibilitiesCustomer Support

Provide advanced technical support through Live Chat, support tickets, and Slack.
Handle complex WordPress, hosting, DNS, performance, and infrastructure-related issues.
Take ownership of customer escalations and ensure timely, high-quality resolutions.
Assist customers with WordPress migrations, DNS configuration, dashboard requests, and account-related inquiries.
Handle basic account, billing, and dashboard-related requests, including adding storage space, creating or expanding site containers, increasing bandwidth limits, and assisting customers with common account management tasks.
Deliver an exceptional customer experience with every interaction.

Team Leadership

Act as the Shift Lead for the assigned support team, ensuring smooth day-to-day operations.
Monitor support queues and workloads to ensure timely responses and balanced ticket distribution.
Provide guidance, coaching, and technical mentorship to Support Engineers during your shift.
Assist team members with troubleshooting difficult customer issues and technical escalations.
Ensure Standard Operating Procedures (SOPs) are consistently followed.
Help onboard and train new Support Engineers.
Foster a collaborative, positive, and customer-focused team environment.

Operations & Management

Partner closely with the Support Manager to ensure smooth day-to-day support operations and consistent service quality.
Report directly to the Support Manager, providing regular updates on shift performance, operational issues, customer escalations, and team concerns.
Oversee the health of Rocket.net's hosting infrastructure during assigned shifts by monitoring server status, service health, and platform alerts.
Identify, investigate, and coordinate responses to infrastructure incidents, escalating issues to Engineering, Systems, or the appropriate internal teams when necessary.
Monitor support metrics, response times, customer satisfaction, and operational efficiency to ensure service level objectives are consistently met.
Ensure support queues are properly managed and staffed throughout the shift.
Identify trends, recurring issues, and opportunities to improve support processes and customer experience.
Contribute to the development and maintenance of internal documentation, SOPs, and knowledge base articles.
Communicate important operational updates, incidents, and shift handoffs to management and cross-functional teams.
Serve as the primary operational lead during assigned shifts, making informed decisions to maintain platform stability and deliver exceptional customer support.

Enforce company policies, support procedures, and operational standards, ensuring team members consistently follow established guidelines and best practices.
Promote accountability by addressing policy violations, reinforcing expectations, and escalating performance or compliance concerns to the Support Manager when appropriate.

Requirements

4+ years of WordPress support experience.
Previous experience leading, mentoring, or supervising a technical support team is highly preferred.
Excellent written and verbal communication skills (English).
Strong troubleshooting skills across WordPress, web hosting, DNS, caching, and Linux environments.
Experience with Live Chat and helpdesk platforms.
Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc.).
Knowledge of Linux command line (SSH) including WP-CLI.
Extensive experience troubleshooting WordPress.
Experience with Page Builders and caching plugins.
Experience with Cloudflare and advanced understanding of DNS.
Experience optimizing WordPress websites is a plus.
Experience with PHP and custom WordPress development is a plus.
Knowledge of Redis, CDN, WAF, and page caching is a plus.
Strong organizational, coaching, and decision-making skills.
Ability to prioritize multiple tasks and remain calm in a fast-paced environment.

Benefits

So what are the advantages of working with a pretty amazing tech company?

Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
Flexible Vacation. Never get denied a vacation request ever again.
Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net!

Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

Quick Apply

Refine Your Search

shift lead supervisor wordpress support jobs in palm city fl

Shift Lead Supervisor - WordPress Support

Contract Logistics 1st Shift Site Supervisor - Jupiter, FL

2nd shift Supervisor, Engine Center Operations (Onsite)

Shift Manager - (RT2397)

Shift Supervisor

Shipping and Receiving Supervisor (3rd Shift)

Shift Manager

Shift Supervisor - Full Time

Area Manager, Early Career (2027) – Florida/Alabama

Manager in Training (South)

Assistant Restaurant Manager

KFC Shift Manager

Medical Technologist Evening Shift Supervisor

Shift Manager

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