Top 28 Help desk Jobs in Palm Desert, Ca

IT Operations & User Support Specialist
Precise Behavioral INC. —California
- From $55,000 a year
- Weekends as needed
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
10d
Technology Services / IT Support Analyst
Hazelden Betty Ford Foundation —Rancho Mirage, CA
- $30.90 - $45.02 an hour
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
IT Specialist
St Johns Community Health —Indio, CA
- $30 - $33 an hour
- Full-time
- Mid-level
- Office
- Java
- 403(b) matching
- Paid holidays
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INFORMATION TECHNOLOGY ASSOCIATE
Department of Developmental Services - Canyon Springs Community State Facility —Riverside County, CA
- $4,935 - $8,740 a month
- Full-time
- Office
- Windows
- Microsoft Office
- Dental insurance
- Vision insurance
2d
IT Technician (Field)
Cal Tech Services Inc —Palm Springs, CA
- $25 - $30 an hour
- Part-time
- Computer science
- Computer Science
- Analysis skills
- Opportunities for advancement
Quick Apply
IT Support Services II - Help Desk
Courser —Palm Desert, CA
- $65,000 - $71,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Health insurance
9d
Desktop Technician
Gunnison Consulting Group —Palm Springs, CA
- $40,000 - $43,000 a year
- Full-time
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Profit sharing
- Paid holidays
Quick Apply
Tech Support III Specialist
Desert Oasis Healthcare —Palm Springs, CA
- $27.66 - $34.64 an hour
- Full-time
- 6 years
- Windows
- High school diploma or GED
4d
IT Coordinator | Full-Time | Acrisure Arena
Oak View Group —Palm Desert, CA
- $20 - $23 an hour
- Extended hours
- Ability to walk for extended periods
- Mid-level
- Windows
- Health insurance
- Dental insurance
4d
Customer Service
Associa —Palm Desert, CA
- $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Disability insurance
- Health insurance
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —La Quinta, CA
- $17.64 - $26.49 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
4d

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Technology Services / IT Support Analyst
Hazelden Betty Ford Foundation —Rancho Mirage, CA
AA degree in technical field (or equivalent experience). 3 Years technical support experience. The Support Analyst is accountable to provide first and second…
$30.90 - $45.02 an hour
Victim Services Specialist
County of Riverside —Riverside County, CA
Education: Graduation from an accredited college or university with a bachelor’s degree, preferably with a major in psychology, sociology, social welfare,…
$64,726.19 - $96,259.16 a year

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
5d

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help desk jobs near palm desert, ca

IT Operations & User Support Specialist

Precise Behavioral INC.
California

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Job Details

Full-time
From $55,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Jira
Mobile device support
User training (technical support)
Communication platforms
Technology security practices
Email configuration (technical support)
Computer hardware
Desktop (troubleshooting support)
IT support
Telehealth platforms
Collaborative technology platforms
Mobile device management
ServiceNow
Remote technical support
Microsoft 365 support
Access control management
Identity and access management (IAM) solutions
Desktop administration
IT department experience
Help desk
Behavioral health

Full Job Description

Position Overview

Precise Behavioral, Inc. is seeking a hands-on IT Support & Provider Systems Specialist to support day-to-day technology operations across employees, providers, and clinical users. This role will be responsible for ensuring smooth onboarding, device and system provisioning, user support, and effective utilization of internal systems including Microsoft 365, EMR platforms, telehealth tools, and internal applications.

Precise Behavioral (Precise) was established to revolutionize the behavioral healthcare ecosystem for patients and providers. Precise is a physician-owned and led organization that enables a mix of digital, telehealth, in-person, and community resources for improved patient outcomes.

This role sits within the Technology organization and works closely with the VP Technology & Information Security and cross-functional teams including Clinical Operations, Product, and Compliance.

The ideal candidate is both technically capable and service-oriented, with the ability to support internal employees as well as healthcare providers using the company’s digital platforms and potentially provide support on weekends and evenings.

Key Responsibilities

IT Support & End-User Services

Provide day-to-day IT support for employees, contractors, and clinical providers
Troubleshoot hardware and software issues (laptops, desktops, mobile devices, peripherals)
Manage onboarding and offboarding of users, including system access provisioning and deprovisioning
Support Microsoft 365 administration (email, Teams, SharePoint, permissions, troubleshooting)
Act as first-line support for IT helpdesk requests and escalations
Maintain IT inventory (devices, licenses, access credentials, assignments)

Provider & Clinical Technology Support

Support providers in using EMR systems, telehealth platforms, and internal clinical tools
Provide onboarding and training for new providers on company systems and workflows
Serve as a point of contact for provider technology issues and usage questions
Assist Clinical Operations in ensuring providers can effectively use scheduling, documentation, and patient communication tools
Help troubleshoot real-time issues during provider workflows when needed

Systems & Application Support

Assist with user management, role-based access control, and system permissions
Support configuration and basic administration of internal applications and platforms
Coordinate with Engineering/Product teams for bug reporting, user issues, and testing support
Participate in user acceptance testing (UAT) for new features and releases
Help validate workflows, documentation accuracy, and system usability

Training & Documentation

Develop and maintain user guides, SOPs, and internal training materials
Conduct training sessions for employees and providers on internal systems
Support onboarding documentation for clinical and non-clinical staff
Help improve adoption and correct usage of internal tools and platforms
Maintain knowledge base articles and support documentation

Access, Security & Compliance Support

Support user provisioning aligned with security and compliance policies (HIPAA-aware access control)
Ensure proper onboarding/offboarding procedures are followed for system access
Assist in maintaining audit logs and access documentation
Support basic compliance requirements in coordination with Security & Compliance Manager

Cross-Functional Support

Work closely with:
Clinical Operations (provider support, training, workflow support)
Engineering/Product (issue tracking, testing, feedback)
Compliance (access control, documentation support)
Security team (user access enforcement, device security hygiene)
Act as a bridge between technology systems and end users (providers + staff)

Qualifications & Experience

2–5 years of experience in IT support, helpdesk, systems administration, or technical support roles
Bachelor's in science, computer science, information technology or equivalent
Experience supporting Microsoft 365 environments (Exchange, Teams, SharePoint, Azure AD preferred)
Familiarity with EMR/EHR systems or healthcare technology platforms strongly preferred
Experience supporting end users in a SaaS or healthcare environment
Strong troubleshooting skills for hardware, software, and access issues
Basic understanding of cybersecurity and access control concepts
Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.)
Experience in healthcare, behavioral health, or telemedicine environments
Exposure to HIPAA-compliant systems or regulated environments
Experience in training users or conducting system onboarding sessions
Familiarity with device management (Intune, endpoint management tools)

Preferred Qualifications

Basic scripting or technical troubleshooting skills a plus

This position offers the opportunity to work in a supportive environment where you can make a meaningful impact on the lives of individuals seeking mental health care.

Pay: From $55,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Do you have 2–5 years of experience in IT support, helpdesk, systems administration, or technical support roles?
Do you have experience in healthcare, behavioral health, or telemedicine environments?
Do you have experience supporting Microsoft 365 environments (Exchange, Teams, SharePoint, Azure AD preferred)?
Do you have experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.)?
Do you have experience supporting end users in a SaaS or healthcare environment?

Work Location: Remote

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Refine Your Search

help desk jobs in palm desert, ca

IT Operations & User Support Specialist

Technology Services / IT Support Analyst

IT Specialist

INFORMATION TECHNOLOGY ASSOCIATE

IT Technician (Field)

IT Support Services II - Help Desk

Desktop Technician

Tech Support III Specialist

IT Coordinator | Full-Time | Acrisure Arena

Customer Service

Seasonal, Operations Technical Specialist (Part Time)

Major Incident Manager III

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