Job Summary: Every time a patient is referred and admitted into the agency, a specific discipline or combination of disciplines are involved in the care of this patient. It is the responsibility of the Care Coordinator to maintain and update the calendar of services of each patient through the coordination with the clinical supervisor and/or the Director of Patient Care Services/Designee.
Care Coordinator plays a vital role in maintaining the calendar of services that are needed to determine if all recommended visits are done for each discipline for purposes of being in compliance with the orders.
Reports to: Director of Patient Care Services (DPCS) / Designee
Essential Functions:
1. Assigns all required clinicians to an admitted patient
2. Responsible in making contact and confirming with patient prior to sending out home health personnel
3. Plots visit schedule for clinicians
4. Coordinates and schedules labs, IVs, recertification, case conferences and supervisory visits with clinicians and DPCS/Designee
5. Reminds each Clinician to bring medical supplies for patient visits
6. Coordinates visit frequences with DPCS/Designee for Plan of Care and 485
7. In-charge status of referrals as admitted patient care and MD order. Refers clinicians to DPCS/Designee
8. Updates/maintains admissions log daily
9. Verbally informs clinicians about the patient care and MD order. Refers clinicians to DPCS/Designee for further clinical guidance
10. Updates/maintains admissions log daily
11. Verifies eligibility monthly on all prospective patient inquires/admissions to the Agency
12. Coordinates with DPCS/Designee on admission status of patient inquiry
13. Coordinates all Nursing/Rehabilitation staffing and patient needs
a. Notify all involved assigned personnel
b. Upload all nursing and rehab documentations into Agency database system
14. Assists Intake Coordinator in the Input/downloading of all pertinent patient information into the Agency database system
15. Responsible in receiving verbal/telephone reports from medical personnel
16. Requests for additional authorization for services from insurance company and/or pharmacy as necessary after patient admission
17. Initiates and updates compliance procedure for each patient admission
18. Responsible in keeping track of Nursing/Rehab staff availability
19. Responsible in keeping track of all nursing points
20. Coordinates with all clinical staffs
a. Faxes all laboratory results to MD/Pharmacy
b. Uploads all clinical documents into Agency clinical database system
c. Responsible in preparing needed medical supplies
1. Responsible in keeping track of all supervisory visits
a. Physical Therapy Assistant (PTA)
b. Certified Occupational Therapy Assistant (COTA)
c. Licensed Vocational Nurse (LVN)
d. Certified Home Health Aide (CHHA)
2. Responsible in maintaining an updated census count daily
3. Responsible in checking for compliance of Plan of Care
4. Stays abreast of trends which may affect Agency regulations
5. Receives and follows work schedule/instructions from your supervisor and as outlined in our established policies and procedures
6. Maintains HIPAA confidentiality of all pertinent patient information to assure patient’s rights are protected
7. Reports all unsafe/hazardous conditions, defective equipment, etc., to your immediate supervisor
8. Prepares weekly Key Performance Indicator (KPI) report for Care Coordinator
9. Assists in answering incoming calls to the office and transferring calls to the appropriate person
10. Other related duties and responsibilities that may become necessary or appropriate to meet the administrative needs of the agency
Knowledge, Skill and Experience
1. Minimum Education (or substitute experience) required: Must possess, as a minimum, a high school diploma or equivalent (GED)
2. Minimum Experience required: On-the-job training provided in staffing procedure. Experience in coordinating pre and post-hospital care preferred
3. Skills Required: Strong multitasking, communication, telephone skills, organizational and interpersonal skills with sensitivity toward Medicare population required
4. Computer skills required. Must be able to type a minimum of 45 words per minute. Possession of strong organizational skills
5. Meticulous and detailed on documentation and compliance
6. Ability to work independently on assigned tasks as well as accept direction on given assignments
7. Excellent verbal and written communication skills
8. With strong organizational skills
9. Demonstrates teamwork, autonomy, assertiveness, flexibility, and cooperation in assigned tasks.
Physical Job Description:
Typical Working Conditions: Typical office environment – no unusual exposures
Equipment Used: Computer keyboard and mouse, telephone, fax machine, copier
Essential Physical Tasks: Work at computer monitors for prolonged periods must guard against eyestrain and muscle pain
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
