Oak View Group:
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary:
The Director of Operations manages, supervises, and coordinates the day-to-day operations of each venue including but not limited to set-up/changeovers, custodial/housekeeping, and audio/visual operations. Responsible for developing and implementing practical systems, workflows, and accountability measures that ensure operational tasks are completed to standard, recognizing that consistent outcomes depend on process-driven oversight.
This role is an exempt salaried position $125,933 – $163,713 and is bonus eligible.
Benefits for full-time roles include Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching and Paid Time Off (vacation days, sick days and eleven holidays).
This position will remain open until November 6, 2026.
About the Venue:
The Palm Springs Convention Center and Bureau of Tourism are situated just minutes from downtown Palm Springs. The convention center spans across 261,000 square feet, providing ample space for any event. From intimate gatherings to large-scale expos, the venue offers versatile meeting rooms, exhibit halls, ballrooms, and outdoor spaces tailored to accommodate various needs.
Responsibilities:
- Direct all daily facility operation managers, including Chief Engineer, Operations Manager Set-Up/Environmental Services, Public Safety and Security Manager
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Create, implement, and oversee sustainability programs.
- Develop departmental goals, operating procedures, and performance metrics.
- Ensure the facility remains clean, safe, operational, and event-ready.
- Lead continuous improvement initiatives to improve operational efficiency and reduce operating costs.
- Establish preventive and predictive maintenance programs.
- Develop emergency preparedness and business continuity plans.
- Support the internship program when interns rotate into the operations and engineering teams.
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Oversee operation and maintenance of all building systems, including HVAC, Electrical, Plumbing, Mechanical, Fire/Life Safety Systems, Building Automation Systems, Utilities,
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Manage asset lifecycle planning. Update and manage a 5-year capital plan.
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Develop long-range replacement schedules.
- Ensure compliance with all applicable codes and regulations.
- Monitor facility performance and implement energy-saving initiatives.
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Work through the operations manager to maintain world-class cleanliness standards.
- Establish quality assurance inspections and service standards.
- Ensure public spaces, meeting rooms, exhibit halls, back-of-house areas, and exterior grounds are maintained to exceptional standards.
- Optimize staffing and scheduling based upon event activity.
- Manage all room sets and tear-downs based on event requests in a timely and efficient manner.
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Provide executive oversight of the Public Safety Department.
- Ensure compliance with all OSHA, fire code, emergency management, and life safety regulations.
- Coordinate emergency response planning with local agencies.
- Lead risk management initiatives to protect guests, employees, and facility assets.
- Ensure drills and training are established on an annual basis.
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Develop and implement sustainability initiatives that reduce environmental impact while lowering operating costs.
- Oversee recycling, waste diversion, energy management, water conservation, and green purchasing programs.
- Pursue sustainability certifications and industry best practices.
- Collaborate with clients to support environmentally responsible events.
- Review landscaping design to ensure sustainable initiatives are being considered and adhered to
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Develop and manage annual and 5-year capital improvement budgets.
- Lead planning, design, and execution of capital improvement projects.
- Contribute insight and information as needed during the renovation and expansion projects.
- Monitor project budgets, schedules, quality, and safety.
- Minimize operational disruption during any capital project activities.
- Ensure projects are completed on time and within budget.
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Recruit, mentor, and develop department managers and staff.
- Foster a culture centered on safety, accountability, customer service, and teamwork.
- Conduct performance evaluations and succession planning.
- Promote employee engagement and professional development.
- Manage timely reports requested by the City on an annual basis by contract.
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Serve as a primary liaison with outside contractors performing maintenance and renovation work.
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Manage procurement, RFPs, contract negotiations, and vendor performance.
- Ensure contractor compliance with safety requirements and operational standards.
- Review project deliverables and approve completed work.
- When able to instill sustainability requirements in RFPs to meet our goals
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Develop and administer departmental operating and capital budgets.
- Monitor expenditures and identify cost-saving opportunities.
- Prepare capital funding recommendations.
- Analyze operational performance and implement efficiencies.
- Manage purchasing and inventory controls.
Qualifications:
- 5-7 years of progressively responsible facility operations experience. Minimum 3 years in senior leadership with the ability to supervise the work of others.
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B.S. or B.A. degree from an accredited college/university.
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Experience managing public assembly venues, convention centers, stadiums, arenas, airports, hotels, or similar facilities.
- Demonstrated experience managing capital projects exceeding $500,000.
- Experience overseeing multiple operational departments.
- Ability to work event nights, weekends, and holidays as required.
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Knowledge of budget preparation and control.
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Experience with audio/visual systems.
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Knowledge of OSHA requirements.
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Knowledge of event production and theater technology.
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Capable of operating in Microsoft Office applications, including Excel, Word, and Outlook.
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Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
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Ability to work well in a team-oriented, fast-paced, event-driven environment.
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Working knowledge of equipment safety, facility maintenance, and housekeeping.
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Excellent customer service skills.
Preferred Certifications
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Certified Facility Manager (CFM)
- Facility Management Professional (FMP)
- Project Management Professional (PMP)
- LEED Accredited Professional (LEED AP)
- Certified Energy Manager (CEM)
- OSHA 30-Hour Certification
- Or others that add to industry experience
Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
