Top 25 Inbound call center Jobs in Palm Springs Ca

Administrator, Branch Office
Certus Pest Inc. —Palm Desert, CA
- $21 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
4d
PBX Operator (Full Time) (36619)
Agua Caliente Casinos —Rancho Mirage, CA
- Full-time
- Computer literacy
- English
- High school diploma or GED
9d
PBX Operator (Full Time) (36619)
Agua Caliente Casino • Resort • Spa —Rancho Mirage, CA
- Full-time
- Computer literacy
- English
- High school diploma or GED
9d
PBX Operator (Full Time)
AGUA CALIENTE CASINO RANCHO MIRAGE —Rancho Mirage, CA
- Full-time
- Computer literacy
- English
- High school diploma or GED
9d
Agent Reservations (Part-Time)
Morongo Casino Resort & Spa —Cabazon, CA
- Overtime
- Background check
- English
- Business Administration
Quick Apply
9d
High Ticket Inbound Sales Closer | MCAT Prep | Warm Leads | Commission+Base | Full Time
STEM Excellence —United States
- $100,000 - $150,000 a year
- Email
- Remote
- Background check
- Sales
- Mid-level
- Health insurance
- Work from home
Quick Apply
3d

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inbound call center jobs near palm springs ca

Administrator, Branch Office

Certus Pest Inc. -
Palm Desert, CA

Quick Apply

Job Details

$21 an hour
4 days ago

Qualifications

Microsoft Word
Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Client database systems
CRM system proficiency

Full Job Description

Description:

Purpose

Provide reliable, accurate, and customer-focused administrative support that enables branch operations to run efficiently, supports revenue collection, and ensures a positive customer and employee experience at the branch level.

Key Contributions

Serve as the primary administrative and customer service support for the branch, responding to inbound calls, visitors, and service inquiries.
Manage customer account setup, service agreements, scheduling, and CRM data entry with accuracy and timeliness.
Process payments, apply credits and adjustments, and support collections efforts for past-due accounts.
Maintain accurate documentation, records, and system updates across branch administrative workflows.
Coordinate communication between customers, technicians, sales staff, and branch leadership to resolve issues efficiently.
Support branch operations through general office administration, reporting, routing/scheduling, supply management, and cross-functional assistance.
Adhere to company policies, data integrity standards, and customer service expectations.

Success Metrics

Respond to =95% of customer calls, inquiries, and administrative requests within the same day or 24-hour.
Maintain =98% accuracy across customer accounts, service agreements, CRM entries, and billing transactions.
Post and reconcile 100% of daily payments and adjustments with zero unresolved discrepancies.
Reduce outstanding 30/60-day past-due balances by meeting monthly collection targets set by branch leadership.

Growth Impact

Improves branch efficiency by ensuring administrative workflows are completed accurately and on time.
Protects revenue through timely billing, payment processing, and collections follow-up.
Enhances customer retention by delivering consistent, professional, and responsive service experiences.
Enables branch scalability by supporting standardized processes and reliable operational support.

Capabilities & Strengths

Communication & Customer Focus: Clear, professional interaction with customers, technicians, and leadership.
Attention to Detail: High accuracy in documentation, billing, and system data entry.
Problem Solving & Organization: Ability to manage competing priorities, resolve issues, and maintain workflow discipline.

Requirements:

Required Qualifications

High school diploma or equivalent.
1+ years of administrative or customer service experience.
Proficiency in Microsoft Word, Excel, Outlook, and CRM systems.

Preferred Qualifications

Experience using PestPac or similar field-service CRM systems.
Prior experience in a branch-based, service, or call-center-supported environment.
Experience supporting billing, payments, or collections activities.

Quick Apply

Refine Your Search

inbound call center jobs in palm springs ca

Administrator, Branch Office

PBX Operator (Full Time) (36619)

PBX Operator (Full Time) (36619)

PBX Operator (Full Time)

Agent Reservations (Part-Time)

High Ticket Inbound Sales Closer | MCAT Prep | Warm Leads | Commission+Base | Full Time

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