STATUS:
Non-Exempt, Full Time, Part Time, and On-Call
SUPERVISED BY:
Spa Director or Manager on Duty
SUPERVISES:
This position does not supervise anyone
A massage therapist is responsible for treating clients through soft tissue manipulation while maintaining a safe and relaxing experience. The therapist should be good at perceiving guest wishes and needs through spoken language, body language and other cues and modifying their treatments accordingly.
ESSENTIAL DUTIES:
Major areas of responsibility/ management include, but are not limited to:
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Provide Massage and Spa services to guests in a timely, courteous, and efficient manner including, but not limited to, massage, wellness therapies, body treatments, foot soaks/treatments, etc.
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Attend pre/post shift meetings.
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Participate fully in maintaining backbar expenses.
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Complete all necessary record-keeping tasks as they pertain to the operation of the Spa
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Participate in all advanced training without exception.
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Escorts guests to and from treatment rooms in a graceful manner, attending to any immediate needs throughout the Spa visit.
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Assist in providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccably yourself and spa cleanliness of the Spa.
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Ensure guest comfort and safety throughout the treatment.
- Maintain work area with necessary supplies, sanitation and disinfection procedures ensuring room is immaculate at all times (tables draped to standard, counters and products clean).
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Perform monthly and quarterly deep-clean responsibilities.
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Assist with cleanliness of all spa areas.
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Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the spa.
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Assist in any other function as requested by property leadership as it pertains to the spa, lounges, indoor/outdoor areas, pool areas.
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Participate fully in any/all promotions within and outside the spa, hotel or at off-site events.
- Adhere to all treatment protocols as established by We Care Spa, and ensure only products provided by We Care Spa are used in treatment delivery.
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Massage therapists must perform all We Care Spa services that fall within the scope of their practice and appear on the We Care Spa treatment menu.
ESSENTIAL QUALIFICATIONS:
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High school or equivalent education.
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Ability to communicate and clearly and speak, read, write and understand English.
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Must hold a current and valid California Massage Therapy License and any additional certifications or licenses required by the state, city, or county.
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Continuing Education as required to maintain massage license/certification.
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2+ years experience as a Massage Therapist in a stand-alone spa or luxury hotel/resort spa.
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Exceptional skill in Swedish and Deep Tissue massage and at least two of the following:
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Acupressure
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Ayurvedic i.e. Abhyanga, etc.
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Clinical Deep Tissue
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Cranio Sacral
- Hot Stone Massage
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Lymphatic Drainage
- Myofascial Release
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Neuromassage
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Pregnancy Massage certificate of advanced training required to perform Pregnancy Massage
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Reflexology
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Sports Massage
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Thai Massage
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Trigger Point Massage
PREFERRED QUALIFICATIONS
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Luxury experience strongly preferred
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Bachelors Degree
- Advanced training in holistic and/or clinical bodywork, aromatherapy and spa/body treatments.
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Strong experience in more than five modalities as described above.
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Knowledge of botanical ingredients, thalassotherapy, reflexology, Ayurveda or any holistic wellness field/modality
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Knowledge of general wellness practices such as yoga, meditation, etc.
- Advanced holistic and clinical training
PHYSICAL REQUIREMENTS:
Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for a minimum of 8 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 50 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment.
ESSENTIAL COMPETENCIES:
Proven success in the following job competencies:
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Honesty; has honest, direct, and factual communication and actions with internal and external guests.
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Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; remains open to others' ideas and tries new things.
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Humble; conducts self and treats all employees and guests with respect; without arrogance, degradation, or coercion; treats all employees and guests with equal regardless of position/status.
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Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; meets challenges with resourcefulness; stays current with latest trends, modalities and practices with the industry.
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Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
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Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
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Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
- Communication: Strong communication (verbal and written) in discussing challenges to supervisor
OTHER:
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Other duties as assigned.
- We Care Spa guests may not be solicited by service providers for treatments or services outside of the We Care Spa facilities.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative o/f the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
