ABOUT FIND
FIND Food Bank is the Desert’s Regional Food Bank and the Feeding America Member food bank that serves the Coachella Valley Desert area of California (commonly known as the Palm Springs, CA area). For over 35 years, FIND has dedicated itself to relieving hunger, the causes of hunger, and the problems associated with hunger through awareness, education, community involvement and mobilizing resources to those in need of food assistance in the eastern Riverside and southern San Bernardino Counties Area. Our vision is to End Hunger for Today, Tomorrow and Lifetime so that people are free of hunger and food insecurity. FIND’s team is committed to the equitable distribution of healthy food resources, advancing outreach efforts to ensure access to government food assistance and medical programs, rescuing safe and edible foods that would otherwise be wasted in landfills, and leading a community movement of non-profits and organizations committed to ending hunger in our region. Resources are leveraged in a strategic, cost-effective manner to achieve our mission and vision. Since the onset of COVID-19, FIND now feeds over 190,000 people per month, distributes over 19 million lbs. of food per year, partners with over 100 organizations and runs 39 free Community Mobile Markets to ensure that there are over 140 easily accessible free food locations over a 5,000 sq. mile service area.
SUMMARY of POSITION
The Volunteer Program Supervisor is responsible for enriching and overseeing FIND Regional Food Bank’s volunteer department to ensure strong volunteer recruitment, retention, coordination, and program oversight. This role provides leadership and guidance to volunteer staff and supports participating internship and fellowship programs to strengthen volunteer capacity and community engagement.
The Volunteer Program Supervisor fosters a warm, friendly, and productive environment while enforcing safety protocols and volunteer guidelines that align with applicable food safety and operational standards, including Feeding America requirements and AIB/Safe Food Handling practices and procedures.
The following is a general list of job responsibilities that will be reviewed and/or updated at the conclusion of probationary period and annually thereafter.
ESSENTIAL DUTIES and RESPONSIBILITIES
Department Oversight
This position oversees the Volunteer Department, including the following roles:
- Volunteers and Data Programs Coordinator
- Volunteer Program Associate
Program Strategy & Planning
- Develop and implement volunteer program goals and objectives aligned with FIND’s mission, operational priorities, and production targets.
- Assess organization-wide volunteer needs to enhance program/service delivery and ensure adequate staffing for warehouse and offsite events.
- Evaluate volunteer-supported activities and implement continuous improvements to strengthen efficiency, safety, and volunteer experience.
Program Operations, SOP Compliance & Change Management
- Create and maintain volunteer schedules; adjust coverage as operational needs change.
- Consistently follow established SOPs and directives agreed upon cross-departmentally.
- Ensure alignment and team cohesion by consulting upper management prior to implementing operational decisions or changes that impact workflow, staffing, safety, schedules, or cross-department processes.
- Manage volunteer systems and reporting, including VolunteerHub data entry, database management, hours tracking, and analysis of engagement metrics.
- Develop, administer, and annually review the Volunteer Handbook, policies, and procedures to ensure alignment with organizational values and current standards.
- Draft and update volunteer position descriptions in consultation with Directors, ensuring assignments are meaningful and operationally appropriate.
- Coordinate closely with the Vice President of Operations and Vice President of Community Impact to align volunteer staffing with warehouse and program needs.
Recruitment, Engagement & Partnerships
- Build and maintain relationships with community, school, faith-based, corporate, and civic partners to support recruitment and volunteer pipeline development.
- Implement recruitment, intake, interview, and screening processes consistent with accepted practices to ensure appropriate volunteer placement.
- Ensure volunteer orientations and onboarding processes are consistent, timely, and effective.
Training, Supervision & Team Development
- Train staff to work effectively with volunteers and support a welcoming, productive volunteer environment.
- Build team capacity by ensuring staff are trained and prepared to lead volunteer events, allowing for appropriate delegation and coverage to support administrative responsibilities.
- Provide volunteer supervision and support, ensuring clear expectations, appropriate oversight, and effective conflict resolution when needed.
- Plan and implement volunteer recognition and stewardship activities, including tracking acknowledgment opportunities that support internal communications and external visibility.
Safety, Compliance, and Workforce Break Requirements
- Maintain a safe, healthy, and supportive volunteer environment; assess risk by role and implement controls to reduce risk and ensure compliance with applicable requirements.
- Supervise volunteer production environments to promote food safety, hygiene, and safe work practices while meeting productivity targets.
- Ensure team compliance with applicable break requirements by coordinating schedules and coverage so staff take required meal and rest breaks on time and meal break penalties are avoided.
- Administer and monitor volunteer program expenditures in alignment with the approved budget.
- Provide regular updates to Directors regarding recruitment progress, volunteer requests, and scheduled event follow-through.
Corporate / VIP Volunteer Support
- In coordination with the CEO and Development Department, oversee and support identified VIP and corporate volunteer groups to ensure a positive, professional volunteer experience.
As required to meet the needs of the company, other duties may be assigned as needed
MISSION and PERSONAL EFFECTIVENESS
· Understand and exemplify professionally and sincerely FIND Food Bank’s mission and vision
· Understand and adhere to organization and department policies and procedures
· Know and promote principles of professional cooperation
· Participate effectively in department/team and all-staff meetings
· Operate with a sense of teamwork; support fellow co-workers in daily work
· Provide a positive model for co-workers
· Report to work as scheduled, on-time, appropriately dressed, and ready to work
· Communicate work-related needs and problems promptly and effectively
· Take initiative to identify, report, and resolve problems before they escalate
· Accept and offer constructive feedback and suggestions, openly and respectfully
· Accept direction willingly and follow through with assigned/delegated tasks
· Approach our work with a continual improvement mindset
SKILLS and ABILITIES
- Leadership: Demonstrates the ability to understand and advance the organization’s long-term vision; motivates, develops, and leads employees; and actively supports capacity building within teams and programs.
- Planning and Organizing: Proven ability to plan, organize, and execute work effectively in a fast-paced environment while managing multiple priorities.
- Problem Analysis and Problem Solving: Proactive problem-solver with the ability to anticipate challenges, conduct thorough analysis, assess risk, and develop action plans to mitigate negative outcomes.
- Data and Metrics Analysis: Strong skills in data tracking, reporting, and metrics analysis using technology tools and databases to inform decisions and improve performance.
- Communication: Excellent written and verbal communication skills with the ability to communicate clearly and professionally with internal and external audiences.
- Servant Leadership: Leads by example; demonstrates commitment to the mission through daily actions; models ethical conduct and integrity; remains professional, open-minded, collaborative, and solution-oriented.
- Barrier Identification and Strategy Development: Identifies barriers to mission achievement and supports the development and implementation of strategies to overcome challenges.
- Community Engagement and Partnerships: Demonstrates skill in building and navigating community groups, collaborations, and partnerships to strengthen program outcomes and organizational visibility.
MINIMUM REQUIREMENTS
- Organizational and time management skills.
- Excellent verbal & written communication skills with Volunteers, Outside agencies, employees, etc..
- Minimum of 2 years Community Voluntary Program, Customer Service and/or Management.
- Experience in a food bank and/or other nonprofit setting preferred
- High School Diploma or GED, Associates Degree preferred or a combination of appropriate educational background and professional work experience for this position
- Proficiency in using MS Word, Excel, Power Point and Outlook
- Proven leadership skills
- Ability and desire to relate to and work with various age, socio-economic, gender, racial and ethnic groups
- Ability to learn and enforce Feeding America, local, state and federal laws and regulations relating to Food Safety and food handling
- Must possess a valid California Driver's License, proof of auto insurance on personal vehicle used, be insurable by FIND’s commercial auto policy provider, and have reliable transportation for business use. (mileage reimbursed by FIND for business use)
- Must be available for occasional evening and weekend work as required.
- Ability to adhere to FIND Food Bank’s organizational policies and work standards.
- Ability to lift 60 pounds.
WORK ENVIRONMENT
Warehouse and outdoor environment, including work in coolers/freezers and in warehouse and outdoors with extreme temperature variance; extensive computer and phone work; responsible for safe use of equipment; driving, walking, standing, bending, stooping, kneeling, lifting, and carrying items weighing in excess of 60 pounds; regular contact with volunteers and agency representatives; work periodically requires extended hours.
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Microsoft Excel: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
