Location: Los Angeles County or Orange County, California (Required). This position is based in the Los Angeles/Orange County market and requires regular travel to client locations, including occasional out-of-state travel as business needs require.
Department: Client Services
Reports To: Director, Corporate Accounts & Commercial Operations
Status: Full-Time, Exempt
Who We Are
TravelStore is a 100% employee-owned Travel Management Company dedicated to delivering exceptional service, innovative travel technology, and customized travel solutions for corporate clients. Our collaborative culture, commitment to excellence, and focus on professional growth make TravelStore a rewarding place to build a career.
About the Role
We're seeking an experienced Client Services Manager to serve as the strategic partner for a portfolio of corporate clients. You'll lead travel program optimization, consult on policy and technology, analyze program performance, and build long-term client relationships while collaborating across multiple departments.
What You'll Do
· Manage a portfolio of corporate travel accounts.
· Build and maintain strong, long-term relationships with client stakeholders.
· Lead client meetings and business reviews.
· Provide strategic recommendations to improve travel programs, policy compliance, and traveler satisfaction.
· Implement and support travel technology solutions including but not limited to SAP Concur, Sabre, Deem, Oversee, Sureware, Conferma, Dynamix, Grasp, Prime Numbers, SafeToGo, Microsoft Office Suite.
· Analyze travel data, compliance, and supplier performance for business reviews.
· Collaborate and Coordinate with Sales, MIS, IT, Operations, Accounting, and supplier partners.
· Resolve complex client issues and proactively identify opportunities for continuous improvement.
· Travel regularly to client locations for meetings, presentations, account reviews, implementations, and ongoing relationship management.
· Drive client satisfaction, retention, and continuous improvement.
· Support client implementations, transitions, and special projects as needed.
What You'll Bring
· 5+ years of corporate travel industry experience in account management, client services, or travel program management.
· 5+ years of experience managing corporate travel programs or client services accounts.
· Strong working knowledge of corporate travel management principles and best practices.
· Preferred knowledge of including but not limited to SAP Concur, Sabre, Deem, Oversee, Sureware, Conferma, Dynamix, Grasp, Prime Numbers, SafeToGo, Microsoft office suite.
· Excellent analytical, communication, and presentation skills.
· Strong problem-solving abilities with a customer-focused mindset.
· Ability to manage multiple priorities and build lasting client relationships.
· Must possess a valid driver's license and be willing and able to travel regularly to client sites throughout California and occasionally travel out of state as business needs require.
· Maintain a professional appearance, demeanor, and business etiquette while representing TravelStore, especially during client meetings, presentations, and other business-related interactions.
Why Join TravelStore?
· 100% Employee-Owned (ESOP)
· Competitive compensation and comprehensive benefits package
· Collaborative and supportive team culture
· Opportunities for professional development and career advancement
· Work with leading corporate travel technology platforms
Compensation and Benefits
· Compensation
· Annual Salary: $70,304- $75,000
· Benefits Include
· Paid vacation
· Paid sick leave
· Paid company holidays
· Employee Stock Ownership Plan (ESOP)
· Comprehensive medical, dental, and vision insurance
· 401(k) retirement plan
· Company-paid life and disability insurance
· Flexible Spending Account (FSA) and Health Savings Account (HSA) options, where applicable
· Employee Assistance Program (EAP)
· Ongoing training and professional development opportunities
· Career growth and advancement opportunities within a collaborative, employee-owned company
Ready to Apply?
If you're passionate about delivering exceptional service and want to grow your career with an industry leader, we'd love to hear from you.
Pay: $70,304.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
